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Covid-19 Travel Updates

Due to the significant travel announcements recently made by the New Zealand, Australian and other governments, we appreciate many of you will be relying on us to help cancel or rebook your planned travel arrangements. We’re dedicated to helping all our customers, and providing you with as much information as possible. Please bear in mind we’ll need to prioritise enquiries based on date of departure, with the most urgent requests being dealt with first.

*Have a question? Check out our FAQs*


Departures within 72 hours

Departures more than 72 hours away

Call wait times

Our Travel Professionals are working as quickly as possible to process your requests. However, we’re experiencing an extremely high level of calls, so there may be longer wait times when trying to contact us. To help us out, please email your local store if you’re not due to travel within the next 72 hours. Every single one of your enquires are important to us, and we thank you for trusting our team to look after you during this challenging time.


Our Travel Professionals can advise on details around government border controls, suspensions of flights services, tours, cruises and more. Almost all our key airline, cruise and land tour partners have come out with flexible arrangements that allow for cancellations and rebookings. Please email your local store for more information. 


Our preferred insurance partner, Allianz Partners New Zealand is covering medical and emergency medical transportation costs, should a customer test positive for Covid-19 while travelling, regardless of travel destination and policy commencement date stated on their Certificate of Insurance. Keep up to date with advisories from Allianz.


All of our 70 helloworld Travel stores nationwide continue to be kept up to date with the latest health advisories and developments across the globe. They remain in a strong position to offer advice and support around your pending, or new, travel plans. Travel advisory source.

Our team at helloworld Travel look forward to providing you with our renowned professional service, and we thank you for your patience during this challenging time.