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BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above.
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the In those cases the conditions specific to your tour will be
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied advised to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all 8. Insurance
redeemed by suppliers. the facilities or services provided by each Supplier. We strongly recommend that as a minimum you insure
4.3 Facilities or services may change after the date of publication. yourself fully against cancellation, disruption, loss of luggage
1.2 We undertake to perform these services with reasonable We endeavour to keep travel agents informed of any changes and personal property, and medical expenses. Your travel
care and skill. We will not be liable for any loss or damage, to information in this brochure that are brought to our agent will be able to provide you with further information.
or loss of enjoyment which result from the act, default or attention. Prior to booking your ticket, you should ask your
omission of any person other than ourselves or employees, travel agent about any changes to the published information 9. Items Not Covered
or any cause beyond our control. This includes (but is of which your agent may be aware. You should also make Unless otherwise specified, the cost of meals, drinks, laundry,
not limited to) loss, damage or loss of enjoyment which sure that if your travel agent is advised of changes that occur telephone calls, insurance, sightseeing tours, local taxes,
arises directly or indirectly from an Act of God, weather after booking, your travel agent is able to contact you. airport departure taxes, aviation insurance levies and passport
disruptions, dangers incidental to sea, fire, breakdown 4.4 All maps, illustrations and photographs are for indicative or visa application fees are not included.
in machinery or equipment, acts of Government or purposes only and may not necessarily reflect actual places
authorities whether legitimate or not, wars whether declared or positioning. 10. Package Costs
or not, hostilities, acts of terrorism, civil disturbances, Included in the tour costs are charges for normal booking
strikes, lockouts, riots, deaths, pilferage, epidemics, 4.5 Accommodation must be consecutive at the same hotel to procedure costs, communication costs, administration,
quarantines or medical, customs or immigration or qualify for free nights. Important: Hotels have the right to research, printing, etc. Where the land arrangements of
change conditions e.g. 5th night free. Bonus offers: e.g.
emigration regulations.
free upgrade or late checkouts are subject to availability at holidays are included in a composite package, an itemisation
1.3 We are not able to exercise control over services we do not time of stay. of costs will not be rendered.
supply directly, therefore we will not be responsible for any
loss or damage arising from: 5. Prices 11. Visas / Passports
• Any booking made directly with a service supplier by 5.1 All prices shown in this brochure are expressed in For all holidays in this brochure you will require a valid
your travel agent or by yourself direct; or New Zealand dollars. passport. You are responsible for arranging your own
• Any services which are not provided by us and which 5.2 Prices are to be used as a guide only. Accommodation prices passport, visa and health requirements (including
inoculation where applicable). You should check with
are additional to those described in this brochure. are based on the lowest room category in low season. Some your travel agent who will be able to provide you with the
1.4 We will endeavour to provide the most suitable travel prices are based on dynamic rates, which means they will be necessary information.
arrangements to meet the particular requirements you make different from the advertised price if it has been varied by the
known to us. However, travel is an individual experience, and supplier since being advertised by GO Holidays. 12. Non-Use of Services or Facilities
your preferences and opinions may vary from our own. For 5.3 Events beyond our control, such as currency fluctuations, If, of your own choice, you decide not to use part or parts of
this reason, we cannot take responsibility for your individual changes to the price of aviation fuel or changes to the cost of the arranged services or facilities, you will not be entitled to a
satisfaction, neither can we take responsibility for weather nor services and facilities may result in the prices charged to you refund from us (provided we have carried out our service with
for compatibility of fellow guests or staff during the course of being different. reasonable skill and care and to your requirements)
your travel. 5.4 It must be understood that if for any of the reasons mentioned and you may not be entitled to a refund from any Supplier.
in Clause 5.2 or Clause 5.3 price increases or variation of
2. Supply of Travel, Entertainment, Accommodation Service terms are notified to us between the time of booking and 13. GO Holidays Charter for Addressing Problems
and Facilities departure, we reserve the right to vary the price to you up to In the event that you should strike a problem or you are
2.1 When we make bookings with the providers of travel, the time of your departure. dissatisfied with some aspect of the services or facilities
accommodation, entertainment, activities, facilities or services 5.5 All prices exclude travel agent service fees. during the course of your trip, our recommendation is that
(“the Suppliers”) we are acting as a booking agent for the you take the matter up directly with the supplier of the service
Suppliers. 6. Payment at the time, or as soon as practicable in the circumstances.
2.2 All travel, entertainment, activities, and accommodation 6.1 A deposit of $100 must be paid to your travel agent within This provides the opportunity to have the matter discussed
and investigated on the spot and a remedy negotiated then
facilities or services are supplied directly to you by the seven (7) days of verbal or written confirmation of booking and there to enable you to continue enjoying your holiday.
Supplier. We have no control over the facilities or services request. Certain Suppliers may also require an additional We have found from experience that it is very difficult (in
booking fee or deposit to be paid.
themselves, or the manner in which they are provided by the some countries impossible) for us to obtain redress for you
Suppliers. Therefore you should be aware of the following 6.2 A booking requested less than seven (7) days prior to once travel has been completed. If this does not work, we
conditions: departure may incur communication charges. wish to be involved at the earliest possible moment and our
• GO Holidays Limited will not be liable for any loss or 6.3 Final payment shall in all cases be made not less than commitment is that we will immediately work on resolving the
damage of any kind that may arise from your use or 30 days prior to departure. In some cases the terms of issue to your satisfaction.
consumption of, or inability to use or consume those the tour or travel may require full payment at an earlier date.
facilities or services. In that case you will be advised at the time your booking is 14. Health or Disability
processed.
• The provision of those facilities or services is subject Some Suppliers may reserve the right to refuse to carry or
to the terms and conditions of your contract with 6.4 Credit Card not permitted unless travel agent acts accommodate people who, because of a health condition
each Supplier. as merchant. or disability, may require services or facilities to be provided in
• Where for any reason, a Supplier is unable to provide 7. Amendment or Cancellation a special manner or at a certain stage of pregnancy.
You should check this with your travel agent.
particular facilities or services, then that Supplier may 7.1 If you wish, or circumstances require you to amend or cancel
be entitled, under its contract with you to substitute your booking for any reason, you should advise us in writing 15. Legal Claims
those services or facilities with comparable or equivalent through your travel agent at the earliest possible time.
facilities or services without incurring any liability to you. The laws of New Zealand will govern any claims or legal
You should check your contract with each Supplier. 7.2 Where you cancel any booking more than thirty (30) days action in connection with the provision of our services to you.
Any claim or legal action against the Suppliers is likely to be
• All facilities or services described by us are subject to prior to your departure you are likely to have to pay a fee. subject to the terms of your contract with them, and may be
A cancellation fee of $200 will be imposed where
availability from the Supplier. cancellation is made within thirty (30) days prior to your governed by the laws of other countries.
• GO Holidays Limited will not be liable or responsible for departure, plus any suppliers charges as per note 7.3.
any loss or damage relating to your baggage, personal Please refer however to Clause 7.6 for special conditions in 16. Images
possessions, health or welfare, or delays or travel some cases. Our thanks to tourist bureaus, hotels, tour operators,
disruptions unless these arise directly from the service 7.3 The above cancellation fees are required to offset booking, Destination NSW, Cessnock City Council, Tourism Australia,
we provide to you. communication and administration charges that will have Visit Canberra, Abaca Press/Scott Shirley, Alexandra
already been incurred by us. In addition to our cancellation Adoncello, Anna Kucera, Anson Smart, Cassandra Hannagan,
3. Business Purposes fee, you may also be required to pay cancellation fees Caue Zanella - Urban Cam Photography, Craig Parry
You agree that where our services are acquired for business imposed by our Suppliers (i.e. airlines, hotels, etc.) The Photograghy, Dallas Kilponen, Damien Ford Photography,
purposes, or where you hold yourself out as acquiring our amount of each Supplier’s cancellation fee is beyond our Daniel Tran, Dragon Papillon Photography, Easton Chang,
services for business purposes, the Consumer Guarantees control, and payment is solely your responsibility. You should Filippo Rivetti, Geoff Lung, Hamilton Lund, Hayden Buchanan,
Act 1993 will not apply to any supply of goods or services check with your travel agent concerning the amount of a Hugh Stewart, Janil Perez, Jason Busch Photography, Jesse
made under these conditions, and we will not be liable Supplier’s cancellation fees. Smith, John Montesi, Kirsten Cunningham Photography, Mark
or responsible for any loss or damage of any kind to you, 7.4 To the extent that we are able to do so (bearing in mind Lane, Matt Evans, Mauro Risch, McCann Worldwide Ltd,
including any consequential loss or damage however it may we are dependent upon third party availability beyond our Miles Pritchard, Richard Weinstein, Rick Stevens, Robert Gray,
be caused. control) we will be pleased to incorporate any reasonable Russell Quinn, Ryan Linnegar, Scott Hehir, Steven Woodburn,
changes you request. An itinerary change may attract a fee Time Out, Tobias Rowles and VRX Studios.
4. Information in the Brochure similar to cancellation fees in Clause 7.2 above to cover our
4.1 This brochure was published on 31 January 2025 and is administration costs. PLEASE READ THESE CONDITIONS CAREFULLY
valid for services used 1 April 2025 to 31 March 2026 unless 7.5 Some Suppliers may reserve the right to cancel or amend travel, The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this accommodation, etc and GO Holidays must therefore reserve to services supplied by us except where they are acquired,
brochure are as at 21 January 2025. similar rights to cancel or amend any holiday arrangements. or are held out as being acquired for business purposes.
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