Page 83 - NT-SA_Helloworld_NZ_2627

BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above.
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the In those cases the conditions specific to your tour will be
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied advised to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be 8. Insurance
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all We strongly recommend that as a minimum you insure
redeemed by suppliers. the facilities or services provided by each Supplier. yourself fully against cancellation, disruption, loss of luggage
4.3 Facilities or services may change after the date of publication.
1.2 We undertake to perform these services with reasonable We endeavour to keep travel agents informed of any changes and personal property, and medical expenses. Your travel
care and skill. We will not be liable for any loss or damage, to information in this brochure that are brought to our agent will be able to provide you with further information.
or loss of enjoyment which result from the act, default or attention. Prior to booking your ticket, you should ask your 9. Items Not Covered
omission of any person other than ourselves or employees, travel agent about any changes to the published information Unless otherwise specified, the cost of meals, drinks, laundry,
or any cause beyond our control. This includes (but is of which your agent may be aware. You should also make telephone calls, insurance, sightseeing tours, local taxes,
not limited to) loss, damage or loss of enjoyment which sure that if your travel agent is advised of changes that occur airport departure taxes, aviation insurance levies and passport
arises directly or indirectly from an Act of God, weather after booking, your travel agent is able to contact you. or visa application fees are not included.
disruptions, dangers incidental to sea, fire, breakdown 4.4 All maps, illustrations and photographs are for indicative 10. Package Costs
in machinery or equipment, acts of Government or purposes only and may not necessarily reflect actual places
authorities whether legitimate or not, wars whether declared or positioning. Included in the tour costs are charges for normal booking
procedure costs, communication costs, administration,
or not, hostilities, acts of terrorism, civil disturbances, research, printing, etc. Where the land arrangements of
strikes, lockouts, riots, deaths, pilferage, epidemics, 4.5 Accommodation must be consecutive at the same hotel to holidays are included in a composite package, an itemisation
quarantines or medical, customs or immigration or qualify for free nights. Important: Hotels have the right to of costs will not be rendered.
change conditions e.g. 5th night free. Bonus offers: e.g.
emigration regulations.
free upgrade or late checkouts are subject to availability at 11. Visas / Passports
1.3 We are not able to exercise control over services we do not time of stay.
supply directly, therefore we will not be responsible for any For all holidays in this brochure you will require a valid
loss or damage arising from: 5. Prices passport. You are responsible for arranging your own
5.1 All prices shown in this brochure are expressed in passport, visa and health requirements (including
• Any booking made directly with a service supplier by New Zealand dollars. inoculation where applicable). You should check with
your travel agent or by yourself direct; or your travel agent who will be able to provide you with the
• Any services which are not provided by us and which 5.2 Prices are to be used as a guide only. Accommodation prices necessary information.
are based on the lowest room category in low season. Some
are additional to those described in this brochure. prices are based on dynamic rates, which means they will be 12. Non-Use of Services or Facilities
1.4 We will endeavour to provide the most suitable travel different from the advertised price if it has been varied by the If, of your own choice, you decide not to use part or parts of
arrangements to meet the particular requirements you make supplier since being advertised by GO Holidays. the arranged services or facilities, you will not be entitled to a
known to us. However, travel is an individual experience, and 5.3 Events beyond our control, such as currency fluctuations, refund from us (provided we have carried out our service with
your preferences and opinions may vary from our own. For changes to the price of aviation fuel or changes to the cost of reasonable skill and care and to your requirements)
this reason, we cannot take responsibility for your individual services and facilities may result in the prices charged to you and you may not be entitled to a refund from any Supplier.
satisfaction, neither can we take responsibility for weather nor being different. 13. GO Holidays Charter for Addressing Problems
for compatibility of fellow guests or staff during the course of 5.4 It must be understood that if for any of the reasons mentioned In the event that you should strike a problem or you are
your travel.
in Clause 5.2 or Clause 5.3 price increases or variation of dissatisfied with some aspect of the services or facilities
2. Supply of Travel, Entertainment, Accommodation Service terms are notified to us between the time of booking and during the course of your trip, our recommendation is that
and Facilities departure, we reserve the right to vary the price to you up to you take the matter up directly with the supplier of the service
2.1 When we make bookings with the providers of travel, the time of your departure. at the time, or as soon as practicable in the circumstances.
This provides the opportunity to have the matter discussed
accommodation, entertainment, activities, facilities or services 5.5 All prices exclude travel agent service fees. and investigated on the spot and a remedy negotiated then
(“the Suppliers”) we are acting as a booking agent for the 6. Payment and there to enable you to continue enjoying your holiday.
Suppliers.
6.1 A deposit of $100 must be paid to your travel agent within We have found from experience that it is very difficult (in
2.2 All travel, entertainment, activities, and accommodation seven (7) days of verbal or written confirmation of booking some countries impossible) for us to obtain redress for you
facilities or services are supplied directly to you by the request. Certain Suppliers may also require an additional once travel has been completed. If this does not work, we
Supplier. We have no control over the facilities or services booking fee or deposit to be paid. wish to be involved at the earliest possible moment and our
themselves, or the manner in which they are provided by the 6.2 A booking requested less than seven (7) days prior to commitment is that we will immediately work on resolving the
Suppliers. Therefore you should be aware of the following departure may incur communication charges. issue to your satisfaction.
conditions: 14. Health or Disability
6.3 Final payment shall in all cases be made not less than
• GO Holidays Limited will not be liable for any loss or 30 days prior to departure. In some cases the terms of Some Suppliers may reserve the right to refuse to carry or
damage of any kind that may arise from your use or the tour or travel may require full payment at an earlier date. accommodate people who, because of a health condition
consumption of, or inability to use or consume those In that case you will be advised at the time your booking is or disability, may require services or facilities to be provided in
facilities or services. processed. a special manner or at a certain stage of pregnancy.
• The provision of those facilities or services is subject 6.4 Credit Card not permitted unless travel agent acts You should check this with your travel agent.
to the terms and conditions of your contract with as merchant. 15. Legal Claims
each Supplier. 7. Amendment or Cancellation The laws of New Zealand will govern any claims or legal
• Where for any reason, a Supplier is unable to provide 7.1 If you wish, or circumstances require you to amend or cancel action in connection with the provision of our services to you.
particular facilities or services, then that Supplier may your booking for any reason, you should advise us in writing Any claim or legal action against the Suppliers is likely to be
be entitled, under its contract with you to substitute through your travel agent at the earliest possible time. subject to the terms of your contract with them, and may be
those services or facilities with comparable or equivalent governed by the laws of other countries.
facilities or services without incurring any liability to you. 7.2 Where you cancel any booking more than thirty (30) days 16. Images
You should check your contract with each Supplier. prior to your departure you are likely to have to pay a fee. Our thanks to tourist bureaus, hotels, tour operators, Tourism NT,
A cancellation fee of $200 will be imposed where
• All facilities or services described by us are subject to cancellation is made within thirty (30) days prior to your South Australian Tourism Commission, Tourism Australia,
availability from the Supplier. departure, plus any suppliers charges as per note 7.3. @aswewander, @75vibes, @aswewander, @cruising.cat,
• GO Holidays Limited will not be liable or responsible for Please refer however to Clause 7.6 for special conditions in @ helloemilie, Adam Bruzzone, Adrian Mann, Adriana Alvarado,
any loss or damage relating to your baggage, personal some cases. Akari Hatakeyama, Annie Nguyen, Archie Sartracom, As We
possessions, health or welfare, or delays or travel 7.3 The above cancellation fees are required to offset booking, Wander, Backyard Bandits, Ben Goode, Brad Griffin, Brad Leue,
Chapel Hill Wines, Che Chorley, Colby Brown, Daniel Tran,
disruptions unless these arise directly from the service communication and administration charges that will have David Edgar, Elise Taylor, Friederike Franze, Hayley Anderson
we provide to you. already been incurred by us. In addition to our cancellation Bawaka Experience, Helen Orr/Nitmiluk Tours, Hello Emily,
3. Business Purposes fee, you may also be required to pay cancellation fees Hotel Indigo Adelaide, Isaac Forman, Jack.and.Megan, James
You agree that where our services are acquired for business imposed by our Suppliers (i.e. airlines, hotels, etc.) The Fisher, Jason Charles Hill, Jason Van Miert, Jesse Coleman,
purposes, or where you hold yourself out as acquiring our amount of each Supplier’s cancellation fee is beyond our John Montesi, Jules Ingall, Kane Overall/Temptation Sailing,
control, and payment is solely your responsibility. You should
services for business purposes, the Consumer Guarantees check with your travel agent concerning the amount of a Kangaroo Island Spirits, Kangaroo Island Tourism Alliance,
Act 1993 will not apply to any supply of goods or services Supplier’s cancellation fees. KWP!, Let’s Escape Together, Lynton Crabb, Mark Fitzpatrick,
made under these conditions, and we will not be liable Meaghan Coles, Michael Waterhouse Photography, MOJO, Nic
Morley, Nicholas Kavo, Proud Mary, Rawnsley Park Station,
or responsible for any loss or damage of any kind to you, 7.4 To the extent that we are able to do so (bearing in mind Ray Reyes, Rhett Hammerton, Salty Aura, Sean Scott/Buku-
including any consequential loss or damage however it may we are dependent upon third party availability beyond our Larrnggay Mulka Centre, Shaana McNaught, The Salty Travellers,
be caused. control) we will be pleased to incorporate any reasonable Tom Cunningham and Udder Delights.
changes you request. An itinerary change may attract a fee
4. Information in the Brochure similar to cancellation fees in Clause 7.2 above to cover our
4.1 This brochure was published on 5 December 2025 and is administration costs. PLEASE READ THESE CONDITIONS CAREFULLY
valid for services used 1 April 2026 to 31 March 27 unless 7.5 Some Suppliers may reserve the right to cancel or amend travel, The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this accommodation, etc and GO Holidays must therefore reserve to services supplied by us except where they are acquired,
brochure are as at 25 November 2025. similar rights to cancel or amend any holiday arrangements. or are held out as being acquired for business purposes.
83