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BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above. In
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the those cases the conditions specific to your tour will be advised
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be 8. Insurance
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all the We strongly recommend that as a minimum you insure
facilities or services provided by each Supplier.
redeemed by suppliers. yourself fully against cancellation, disruption, loss of luggage
4.3 Facilities or services may change after the date of publication.
1.2 We undertake to perform these services with reasonable care We endeavour to keep travel agents informed of any changes and personal property, and medical expenses. Your travel
and skill. We will not be liable for any loss or damage, or loss to information in this brochure that are brought to our agent will be able to provide you with further information.
of enjoyment which result from the act, default or omission attention. Prior to booking your ticket, you should ask your 9. Items Not Covered
of any person other than ourselves or employees, or any travel agent about any changes to the published information of Unless otherwise specified, the cost of meals, drinks, laundry,
cause beyond our control. This includes (but is not limited to) which your agent may be aware. You should also make sure telephone calls, insurance, sightseeing tours, local taxes,
loss, damage or loss of enjoyment which arises directly or that if your travel agent is advised of changes that occur after airport departure taxes, aviation insurance levies and passport
indirectly from an Act of God, weather disruptions, dangers booking, your travel agent is able to contact you. or visa application fees are not included.
incidental to sea, fire, breakdown in machinery or equipment, 4.4 All maps, illustrations and photographs are for indicative 10. Package Costs
acts of Government or authorities whether legitimate or not, purposes only and may not necessarily reflect actual places Included in the tour costs are charges for normal booking
wars whether declared or not, hostilities, acts of terrorism, or positioning. procedure costs, communication costs, administration,
civil disturbances, strikes, lockouts, riots, deaths, pilferage, 4.5 Accommodation must be consecutive at the same hotel to research, printing, etc. Where the land arrangements of
epidemics, quarantines or medical, customs or immigration qualify for free nights. Important: Hotels have the right to holidays are included in a composite package, an itemisation
or emigration regulations. change conditions e.g. 5th night free. Bonus offers: e.g. of costs will not be rendered.
1.3 We are not able to exercise control over services we do not free upgrade or late checkouts are subject to availability at 11. Visas / Passports
supply directly, therefore we will not be responsible for any time of stay. For all holidays in this brochure you will require a valid
loss or damage arising from: passport. You are responsible for arranging your own passport,
5. Prices
• Any booking made directly with a service supplier by your 5.1 All prices shown in this brochure are expressed in visa and health requirements (including inoculation where
applicable). You should check with your travel agent who will
travel agent or by yourself direct; or New Zealand dollars. be able to provide you with the necessary information.
• Any services which are not provided by us and which are 5.2 Prices are to be used as a guide only. Accommodation prices
additional to those described in this brochure. are based on the lowest room category in low season. Some 12. Non-Use of Services or Facilities
1.4 We will endeavour to provide the most suitable travel prices are based on dynamic rates, which means they will be If, of your own choice, you decide not to use part or parts of
the arranged services or facilities, you will not be entitled to a
arrangements to meet the particular requirements you make different from the advertised price if it has been varied by the refund from us (provided we have carried out our service with
known to us. However, travel is an individual experience, and supplier since being advertised by GO Holidays. reasonable skill and care and to your requirements)
your preferences and opinions may vary from our own. For 5.3 Events beyond our control, such as currency fluctuations, and you may not be entitled to a refund from any Supplier.
this reason, we cannot take responsibility for your individual changes to the price of aviation fuel or changes to the cost of
satisfaction, neither can we take responsibility for weather nor services and facilities may result in the prices charged to you 13. GO Holidays Charter for Addressing Problems
for compatibility of fellow guests or staff during the course of being different. In the event that you should strike a problem or you are
your travel. 5.4 It must be understood that if for any of the reasons mentioned dissatisfied with some aspect of the services or facilities during
the course of your trip, our recommendation is that you take the
in Clause 5.2 or Clause 5.3 price increases or variation of
2. Supply of Travel, Entertainment, Accommodation Service terms are notified to us between the time of booking and matter up directly with the supplier of the service at the time, or
and Facilities departure, we reserve the right to vary the price to you up to as soon as practicable in the circumstances. This provides the
2.1 When we make bookings with the providers of travel, the time of your departure. opportunity to have the matter discussed and investigated on the
spot and a remedy negotiated then and there to enable you to
accommodation, entertainment, activities, facilities or services 5.5 All prices exclude travel agent service fees. continue enjoying your holiday. We have found from experience
(“the Suppliers”) we are acting as a booking agent for the that it is very difficult (in some countries impossible) for us to
Suppliers. 6. Payment obtain redress for you once travel has been completed. If this
2.2 All travel, entertainment, activities, and accommodation 6.1 A deposit of $100 must be paid to your travel agent within does not work, we wish to be involved at the earliest possible
facilities or services are supplied directly to you by the seven (7) days of verbal or written confirmation of booking moment and our commitment is that we will immediately work
on resolving the issue to your satisfaction.
Supplier. We have no control over the facilities or services request. Certain Suppliers may also require an additional
booking fee or deposit to be paid.
themselves, or the manner in which they are provided by the 14. Health or Disability
Suppliers. Therefore you should be aware of the following 6.2 A booking requested less than seven (7) days prior to Some Suppliers may reserve the right to refuse to carry or
conditions: departure may incur communication charges. accommodate people who, because of a health condition
or disability, may require services or facilities to be provided in
• GO Holidays Limited will not be liable for any loss or 6.3 Final payment shall in all cases be made not less than a special manner or at a certain stage of pregnancy.
damage of any kind that may arise from your use or 30 days prior to departure. In some cases the terms of You should check this with your travel agent.
the tour or travel may require full payment at an earlier date.
consumption of, or inability to use or consume those In that case you will be advised at the time your booking is
facilities or services. processed. 15. Legal Claims
• The provision of those facilities or services is subject The laws of New Zealand will govern any claims or legal
action in connection with the provision of our services to you.
to the terms and conditions of your contract with 6.4 Credit Card not permitted unless travel agent acts Any claim or legal action against the Suppliers is likely to be
as merchant.
each Supplier. subject to the terms of your contract with them, and may be
• Where for any reason, a Supplier is unable to provide 7. Amendment or Cancellation governed by the laws of other countries.
particular facilities or services, then that Supplier may 7.1 If you wish, or circumstances require you to amend or cancel 16. Images
be entitled, under its contract with you to substitute your booking for any reason, you should advise us in writing Our thanks to tourist bureaus, hotels, tour operators, Tourism
those services or facilities with comparable or equivalent through your travel agent at the earliest possible time. Australia, Tourism and Events Queensland, Destination Gold
facilities or services without incurring any liability to you. 7.2 Where you cancel any booking more than thirty (30) days Coast, Tourism Tropical North Queensland, Tourism Port Douglas
You should check your contract with each Supplier. prior to your departure you are likely to have to pay a fee. and Daintree, Village Roadshow Theme Parks, Dreamworld,
• All facilities or services described by us are subject to A cancellation fee of $200 will be imposed where Warner Bros. Movie World, Brisbane Marketing/briizzy.pix, Wild
availability from the Supplier. cancellation is made within thirty (30) days prior to your Nature Photo Expeditions.com, Hamilton Island, Funtastic Cruises,
• GO Holidays Limited will not be liable or responsible for departure, plus any suppliers charges as per note 7.3. Nautilus Aviation, Abacapress/Scott Shirley, Adam Bruzzone,
Please refer however to Clause 7.6 for special conditions in
any loss or damage relating to your baggage, personal some cases. Alison George, Andrew Rankin, Appleton Studios, Benn Brown,
Biopixel, Boost, Brad Newton, Brendan Veary, Brooke Miles
possessions, health or welfare, or delays or travel Photography, Cameron Martin, Catherine Coombs, Christian
disruptions unless these arise directly from the service 7.3 The above cancellation fees are required to offset booking, Miller, Colyn Huber, Courtney Atkinson/Awol Family, Darren Jew,
we provide to you. communication and administration charges that will have Darren Tierney, Easton Chang, Emilie Ristevski, Gabriel Guzman,
already been incurred by us. In addition to our cancellation fee,
3. Business Purposes you may also be required to pay cancellation fees imposed by Gavin Hardy, Hayley Andersen, Jack Harlem (Firme Agency),
James Vodicka, Jason Charles Hill, Jesse and Belinda Lindemann,
You agree that where our services are acquired for business our Suppliers (i.e. airlines, hotels, etc.) The amount of each Justin Nicholas, Katie Purling, Katrina Gunders, Marc Mccormack,
purposes, or where you hold yourself out as acquiring our Supplier’s cancellation fee is beyond our control, and payment Marie-Flore Pirmez, Mark Fitz, Mark Lane, Mauro Risch, Murray
services for business purposes, the Consumer Guarantees Act is solely your responsibility. You should check with your travel Anderson-Clemence, Narelle Crawley, Ocean Rafting & Ocean
agent concerning the amount of a Supplier’s cancellation fees.
1993 will not apply to any supply of goods or services made Safari, Open2view Nth Qld, Paul Beutel, Phil Bayne, Phil Warring,
under these conditions, and we will not be liable or responsible 7.4 To the extent that we are able to do so (bearing in mind Philip Copp, Phill Gordon, Phlipvids (Phil Warring), Picturesque
for any loss or damage of any kind to you, including any we are dependent upon third party availability beyond our Real Estate Photography, Pixelframe, Reuben Nutt, Riptide
consequential loss or damage however it may be caused. control) we will be pleased to incorporate any reasonable Creative, Ross Eason, Russell Millard, Samuel Bisso, Sean Scott,
changes you request. An itinerary change may attract a fee Sharyn Cairns Photography, Stewart Photography, The Edit Suite
4. Information in the Brochure similar to cancellation fees in Clause 7.2 above to cover our and Tracy Farr.
4.1 This brochure was published on 10 October 2024 and is administration costs. PLEASE READ THESE CONDITIONS CAREFULLY
valid for services used 1 April 2025 to 31 March 2026 unless 7.5 Some Suppliers may reserve the right to cancel or amend travel, The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this accommodation, etc and GO Holidays must therefore reserve to services supplied by us except where they are acquired,
brochure are as at 24 September 2024. similar rights to cancel or amend any holiday arrangements. or are held out as being acquired for business purposes.
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