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BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above.
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the In those cases the conditions specific to your tour will be
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied advised to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be 8. Insurance
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all We strongly recommend that as a minimum you insure
redeemed by suppliers. the facilities or services provided by each Supplier. yourself fully against cancellation, disruption, loss of luggage
4.3 Facilities or services may change after the date of publication. and personal property, and medical expenses. Your travel
1.2 We undertake to perform these services with reasonable We endeavour to keep travel agents informed of any changes agent will be able to provide you with further information.
care and skill. We will not be liable for any loss or damage, to information in this brochure that are brought to our
or loss of enjoyment which result from the act, default or attention. Prior to booking your ticket, you should ask your 9. Items Not Covered
omission of any person other than ourselves or employees, travel agent about any changes to the published information Unless otherwise specified, the cost of meals, drinks, laundry,
or any cause beyond our control. This includes (but is of which your agent may be aware. You should also make telephone calls, insurance, sightseeing tours, local taxes,
not limited to) loss, damage or loss of enjoyment which sure that if your travel agent is advised of changes that occur airport departure taxes, aviation insurance levies and passport
arises directly or indirectly from an Act of God, weather after booking, your travel agent is able to contact you. or visa application fees are not included.
disruptions, dangers incidental to sea, fire, breakdown 4.4 All maps, illustrations and photographs are for indicative 10. Package Costs
in machinery or equipment, acts of Government or purposes only and may not necessarily reflect actual places Included in the tour costs are charges for normal booking
authorities whether legitimate or not, wars whether declared or positioning. procedure costs, communication costs, administration,
or not, hostilities, acts of terrorism, civil disturbances, research, printing, etc. Where the land arrangements of
strikes, lockouts, riots, deaths, pilferage, epidemics, 4.5 Accommodation must be consecutive at the same hotel to holidays are included in a composite package, an itemisation
quarantines or medical, customs or immigration or qualify for free nights. Important: Hotels have the right to of costs will not be rendered.
change conditions e.g. 5th night free. Bonus offers: e.g.
emigration regulations. 11. Visas / Passports
free upgrade or late checkouts are subject to availability at
1.3 We are not able to exercise control over services we do not time of stay. For all holidays in this brochure you will require a valid
supply directly, therefore we will not be responsible for any 5. Prices passport. You are responsible for arranging your own
passport, visa and health requirements (including
loss or damage arising from:
5.1 All prices shown in this brochure are expressed in inoculation where applicable). You should check with
• Any booking made directly with a service supplier by New Zealand dollars. your travel agent who will be able to provide you with the
your travel agent or by yourself direct; or 5.2 Prices are to be used as a guide only. Accommodation prices necessary information.
• Any services which are not provided by us and which are based on the lowest room category in low season. Some 12. Non-Use of Services or Facilities
are additional to those described in this brochure. prices are based on dynamic rates, which means they will be If, of your own choice, you decide not to use part or parts of
1.4 We will endeavour to provide the most suitable travel different from the advertised price if it has been varied by the the arranged services or facilities, you will not be entitled to a
arrangements to meet the particular requirements you make supplier since being advertised by GO Holidays. refund from us (provided we have carried out our service with
known to us. However, travel is an individual experience, and 5.3 Events beyond our control, such as currency fluctuations, reasonable skill and care and to your requirements)
your preferences and opinions may vary from our own. For changes to the price of aviation fuel or changes to the cost of and you may not be entitled to a refund from any Supplier.
this reason, we cannot take responsibility for your individual services and facilities may result in the prices charged to you 13. GO Holidays Charter for Addressing Problems
satisfaction, neither can we take responsibility for weather nor being different. In the event that you should strike a problem or you are
for compatibility of fellow guests or staff during the course of 5.4 It must be understood that if for any of the reasons mentioned dissatisfied with some aspect of the services or facilities during
your travel. in Clause 5.2 or Clause 5.3 price increases or variation of the course of your trip, our recommendation is that you take
2. Supply of Travel, Entertainment, Accommodation Service terms are notified to us between the time of booking and the matter up directly with the supplier of the service at the
and Facilities departure, we reserve the right to vary the price to you up to time, or as soon as practicable in the circumstances. This
provides the opportunity to have the matter discussed and
2.1 When we make bookings with the providers of travel, the time of your departure. investigated on the spot and a remedy negotiated then and
accommodation, entertainment, activities, facilities or services 5.5 All prices exclude travel agent service fees. there to enable you to continue enjoying your holiday. We have
(“the Suppliers”) we are acting as a booking agent for the 6. Payment found from experience that it is very difficult (in some countries
Suppliers. 6.1 A deposit of $100 must be paid to your travel agent within impossible) for us to obtain redress for you once travel has
2.2 All travel, entertainment, activities, and accommodation seven (7) days of verbal or written confirmation of booking been completed. If this does not work, we wish to be involved
at the earliest possible moment and our commitment is that we
facilities or services are supplied directly to you by the request. Certain Suppliers may also require an additional will immediately work on resolving the issue to your satisfaction.
Supplier. We have no control over the facilities or services booking fee or deposit to be paid.
themselves, or the manner in which they are provided by the 6.2 A booking requested less than seven (7) days prior to 14. Health or Disability
Suppliers. Therefore you should be aware of the following departure may incur communication charges. Some Suppliers may reserve the right to refuse to carry or
conditions: 6.3 Final payment shall in all cases be made not less than accommodate people who, because of a health condition
or disability, may require services or facilities to be provided in
• GO Holidays Limited will not be liable for any loss or 30 days prior to departure. In some cases the terms of a special manner or at a certain stage of pregnancy.
damage of any kind that may arise from your use or the tour or travel may require full payment at an earlier date. You should check this with your travel agent.
consumption of, or inability to use or consume those In that case you will be advised at the time your booking is 15. Legal Claims
facilities or services. processed. The laws of New Zealand will govern any claims or legal
• The provision of those facilities or services is subject 6.4 Credit Card not permitted unless travel agent acts action in connection with the provision of our services to you.
to the terms and conditions of your contract with as merchant. Any claim or legal action against the Suppliers is likely to be
each Supplier. 7. Amendment or Cancellation subject to the terms of your contract with them, and may be
• Where for any reason, a Supplier is unable to provide 7.1 If you wish, or circumstances require you to amend or cancel governed by the laws of other countries.
particular facilities or services, then that Supplier may your booking for any reason, you should advise us in writing 16. Images
be entitled, under its contract with you to substitute through your travel agent at the earliest possible time. Our thanks to tourist bureaus, hotels, tour operators, Tourism
those services or facilities with comparable or equivalent 7.2 Where you cancel any booking more than thirty (30) days Australia, Tourism and Events Queensland, Visit Sunshine Coast,
facilities or services without incurring any liability to you. prior to your departure you are likely to have to pay a fee. Destination Gold Coast, Tourism Tropical North Queensland,
You should check your contract with each Supplier. A cancellation fee of $200 will be imposed where Tourism Port Douglas and Daintree, Village Roadshow Theme
• All facilities or services described by us are subject to cancellation is made within thirty (30) days prior to your Parks, Dreamworld, SkyPoint, WhiteWater World, Warner Bros.
availability from the Supplier. departure, plus any suppliers charges as per note 7.3. Movie World, Paradise Country, Sea World, Wet’n’Wild, Hamilton
• GO Holidays Limited will not be liable or responsible for Please refer however to Clause 7.6 for special conditions in Island, Funtastic Cruises, Explore Group, Adam Bruzzone,
Alicia Harvey, Alison George, Andrew Rankin, Andrew Watson,
any loss or damage relating to your baggage, personal some cases. Appleton Studios, Ashley Dobson, Biopixel, Brad Newton,
possessions, health or welfare, or delays or travel 7.3 The above cancellation fees are required to offset booking, Brendan Veary, Cameron Martin, Christian Miller, Christopher
disruptions unless these arise directly from the service communication and administration charges that will have Andrew Bates, Colyn Huber, Darren Jew, Easton Chang, Gabriel
we provide to you. already been incurred by us. In addition to our cancellation Guzman, Gavin Hardy, Hamilton Lund, Hotel Miami, Jacinta Pink,
3. Business Purposes fee, you may also be required to pay cancellation fees Jack Harlem, James Vodicka, Jasmine Axon, Jesse Lindemann,
imposed by our Suppliers (i.e. airlines, hotels, etc.) The
You agree that where our services are acquired for business amount of each Supplier’s cancellation fee is beyond our John Montesi, Josh Thies, Justin Nicholas, Kara Rosenlund,
purposes, or where you hold yourself out as acquiring our control, and payment is solely your responsibility. You should Katie Purling, Katrina Gunders, Kirsty Sycz, Lean Timms, Marc
services for business purposes, the Consumer Guarantees check with your travel agent concerning the amount of a McCormack, Marcel Marais, Mark Fitz, Mark Lane, Mauro Risch,
Maxime Coquard, Meagan McCarthy, Murray Rix, N Morley,
Act 1993 will not apply to any supply of goods or services Supplier’s cancellation fees. Narelle Crawley, Open2View Nth Qld, Paul Bamford, Peter Lik,
made under these conditions, and we will not be liable 7.4 To the extent that we are able to do so (bearing in mind Phil Bayne, Phil Warring, Philip Copp, Philip Vids, Picturesque
or responsible for any loss or damage of any kind to you, we are dependent upon third party availability beyond our Real Estate Photography, Pixelframe, Reuben Nutt, Rian Cope,
including any consequential loss or damage however it may control) we will be pleased to incorporate any reasonable Riptide Creative, Robbie Josephsen, Russell Millard, Samuel
be caused. changes you request. An itinerary change may attract a fee Bisso, Sean Scott, Sharyn Cairns, Spicers Retreats, Stew Art
4. Information in the Brochure similar to cancellation fees in Clause 7.2 above to cover our Photography, Tom Park and Tracy Farr.
4.1 This brochure was published on 23 October 2025 and is administration costs. PLEASE READ THESE CONDITIONS CAREFULLY
valid for services used 1 April 2026 to 31 March 2027 unless 7.5 Some Suppliers may reserve the right to cancel or amend travel, The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this accommodation, etc and GO Holidays must therefore reserve to services supplied by us except where they are acquired,
brochure are as at 14 October 2025. similar rights to cancel or amend any holiday arrangements. or are held out as being acquired for business purposes.

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