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BOOKING CONDITIONS

1. Our Services and Obligations 4.3 Facilities or services may change after the date of publication. 10. Package Costs
1.1 The services within this brochure are supplied by the We endeavour to keep travel agents informed of any changes Included in the tour costs are charges for normal booking
wholesaler GO Holidays, a division of helloworld Travel to information in this brochure that are brought to our attention. procedure costs, communication costs, administration,
Ltd. They consist of arranging and co-ordinating travel, Prior to booking your ticket, you should ask your travel agent research, printing, etc. Where the land arrangements of
entertainment and accommodation facilities and services, and about any changes to the published information of which your holidays are included in a composite package, an itemisation of
making bookings, issuing tickets and issuing vouchers to be agent may be aware. You should also make sure that if your costs will not be rendered.
redeemed by suppliers. travel agent is advised of changes that occur after booking, 11. Visas / Passports
1.2 We undertake to perform these services with reasonable care your travel agent is able to contact you. For all holidays in this brochure you will require a valid
and skill. We will not be liable for any loss or damage, or loss 4.4 All maps, illustrations and photographs are for indicative purposes passport. You are responsible for arranging your own
of enjoyment which result from the act, default or omission only and may not necessarily reflect actual places or positioning. passport, visa and health requirements (including inoculation
of any person other than ourselves or employees, or any 4.5 Accommodation must be consecutive at the same hotel to where applicable). You should check with your travel
cause beyond our control. This includes (but is not limited to) qualify for free nights. Important: Hotels have the right to change agent who will be able to provide you with the necessary
loss, damage or loss of enjoyment which arises directly or conditions e.g. 5th night free. Bonus offers: e.g. free upgrade or information.
indirectly from an Act of God, weather disruptions, dangers late checkouts are subject to availability at time of stay.
incidental to sea, fire, breakdown in machinery or equipment, 5. Prices 12. Non-Use of Services or Facilities
acts of Government or authorities whether legitimate or not, 5.1 All prices shown in this brochure are expressed in If, of your own choice, you decide not to use part or parts of
wars whether declared or not, hostilities, acts of terrorism, New Zealand dollars. the arranged services or facilities, you will not be entitled to a
civil disturbances, strikes, lockouts, riots, deaths, pilferage, refund from us (provided we have carried out our service with
epidemics, quarantines or medical, customs or immigration or 5.2 Prices are to be used as a guide only. Accommodation prices reasonable skill and care and to your requirements)
emigration regulations. are based on the lowest room category in low season. Some and you may not be entitled to a refund from any Supplier.
1.3 We are not able to exercise control over services we do not prices are based on dynamic rates, which means they will be 13. GO Holidays Charter for Addressing Problems
different from the advertised price if it has been varied by the
supply directly, therefore we will not be responsible for any loss supplier since being advertised by GO Holidays.
or damage arising from: 5.3 Events beyond our control, such as currency fluctuations, In the event that you should strike a problem or you are
dissatisfied with some aspect of the services or facilities during
• Any booking made directly with a service supplier by your changes to the price of aviation fuel or changes to the cost of the course of your trip, our recommendation is that you take the
travel agent or by yourself direct; or services and facilities may result in the prices charged to you matter up directly with the supplier of the service at the time,
• Any services which are not provided by us and which are being different. or as soon as practicable in the circumstances. This provides
additional to those described in this brochure. 5.4 It must be understood that if for any of the reasons mentioned in the opportunity to have the matter discussed and investigated
1.4 We will endeavour to provide the most suitable travel Clause 5.2 or Clause 5.3 price increases or variation of terms are on the spot and a remedy negotiated then and there to enable
arrangements to meet the particular requirements you make notified to us between the time of booking and departure, we reserve you to continue enjoying your holiday. We have found from
known to us. However, travel is an individual experience, and the right to vary the price to you up to the time of your departure. experience that it is very difficult (in some countries impossible)
your preferences and opinions may vary from our own. For 5.5 All prices exclude travel agent service fees. for us to obtain redress for you once travel has been
this reason, we cannot take responsibility for your individual completed. If this does not work, we wish to be involved at the
satisfaction, neither can we take responsibility for weather nor 6. Payment earliest possible moment and our commitment is that we will
for compatibility of fellow guests or staff during the course of 6.1 A deposit of $100 must be paid to your travel agent within immediately work on resolving the issue to your satisfaction.
your travel. seven (7) days of verbal or written confirmation of booking 14. Health or Disability
request. Certain Suppliers may also require an additional
2. Supply of Travel, Entertainment, Accommodation Service booking fee or deposit to be paid. Some Suppliers may reserve the right to refuse to carry or
and Facilities 6.2 A booking requested less than seven (7) days prior to departure accommodate people who, because of a health condition
2.1 When we make bookings with the providers of travel, may incur communication charges. or disability, may require services or facilities to be provided in
accommodation, entertainment, activities, facilities or services 6.3 Final payment shall in all cases be made not less than 30 days a special manner or at a certain stage of pregnancy.
(“the Suppliers”) we are acting as a booking agent for the prior to departure. In some cases the terms of the tour or travel You should check this with your travel agent.
Suppliers. may require full payment at an earlier date. In that case you will 15. Universal Orlando Resort
2.2 All travel, entertainment, activities, and accommodation be advised at the time your booking is processed. ^Requires theme park admission. Valid only at participating rides
facilities or services are supplied directly to you by the Supplier. 6.4 Credit Card not permitted unless travel agent acts and attractions in Universal Studios Florida and Universal Islands
We have no control over the facilities or services themselves, as merchant. of Adventure, during normal theme park operating hours. Not valid
or the manner in which they are provided by the Suppliers. at Universal Volcano Bay or at Universal Epic Universe. Excludes
Therefore you should be aware of the following conditions: 7. Amendment or Cancellation separately ticketed events. Benefit is non-transferable and valid
• GO Holidays Limited will not be liable for any loss or 7.1 If you wish, or circumstances require you to amend or cancel only for guests of Loews Royal Pacific Resort, Hard Rock Hotel®
damage of any kind that may arise from your use or your booking for any reason, you should advise us in writing and Loews Portofino Bay Hotel, for the number of guests staying
consumption of, or inability to use or consume those through your travel agent at the earliest possible time. in the room for the length of hotel stay. Express ride access is
facilities or services. 7.2 Where you cancel any booking more than thirty (30) days a separate line with a shorter wait time at participating rides
• The provision of those facilities or services is subject to the prior to your departure you are likely to have to pay a fee. and attractions. Present valid room key card to the attendant
upon entering the queue for a participating ride and attraction.
terms and conditions of your contract with each Supplier. A cancellation fee of $200 will be imposed where cancellation Parks, attractions, operational times, and benefits are subject to
• Where for any reason, a Supplier is unable to provide is made within thirty (30) days prior to your departure, plus substitutions, change, availability, capacity and/or cancellation
any suppliers charges as per note 7.3. Please refer however
particular facilities or services, then that Supplier may to Clause 7.6 for special conditions in some cases. without notice, and not guaranteed. Additional restrictions may
be entitled, under its contract with you to substitute apply. +Valid theme park admission and Universal Orlando hotel
those services or facilities with comparable or equivalent 7.3 The above cancellation fees are required to offset booking, validation required. Early Park Admission begins up to one (1) hour
facilities or services without incurring any liability to you. communication and administration charges that will have prior to regular scheduled park opening.: (a) Universal Studios
already been incurred by us. In addition to our cancellation fee,
You should check your contract with each Supplier. you may also be required to pay cancellation fees imposed by Florida and/or Universal Islands of Adventure as determined by
• All facilities or services described by us are subject to our Suppliers (i.e. airlines, hotels, etc.) The amount of each Universal Orlando; (b) Universal Volcano Bay (weather permitting);
availability from the Supplier. Supplier’s cancellation fee is beyond our control, and payment and/or (c) Universal Epic Universe (opening 2025). Valid at select
attractions at each park. Park-to-Park admission required to
• GO Holidays Limited will not be liable or responsible for is solely your responsibility. You should check with your travel board the Hogwarts™ Express. Benefit is non-transferable.
any loss or damage relating to your baggage, personal agent concerning the amount of a Supplier’s cancellation fees. Parks, attractions, operational times, and offerings for the Early
possessions, health or welfare, or delays or travel 7.4 To the extent that we are able to do so (bearing in mind Park Admission benefit may vary and are subject to substitutions,
disruptions unless these arise directly from the service we we are dependent upon third party availability beyond our change, availability, capacity and/or cancellation without notice,
provide to you. control) we will be pleased to incorporate any reasonable and not guaranteed. Additional restrictions may apply.
changes you request. An itinerary change may attract a fee
3. Business Purposes similar to cancellation fees in Clause 7.2 above to cover our 16. Legal Claims
You agree that where our services are acquired for business administration costs. The laws of New Zealand will govern any claims or legal action
purposes, or where you hold yourself out as acquiring our 7.5 Some Suppliers may reserve the right to cancel or amend travel, in connection with the provision of our services to you. Any
services for business purposes, the Consumer Guarantees Act accommodation, etc and GO Holidays must therefore reserve claim or legal action against the Suppliers is likely to be subject
1993 will not apply to any supply of goods or services made similar rights to cancel or amend any holiday arrangements. to the terms of your contract with them, and may be governed
under these conditions, and we will not be liable or responsible 7.6 There are cases where the terms of supply as to refundability by the laws of other countries.
for any loss or damage of any kind to you, including any of pre-payments require provisions different from the above. In
consequential loss or damage however it may be caused. those cases the conditions specific to your tour will be advised 17. Images
Our thanks to tourist bureaus, hotels, tour operators, ©Disney,
4. Information in the Brochure to you at the time your booking is processed. LEGOLAND® California Resort, Hoover Dam/Dan Zafra, Warner
4.1 This brochure was published on 25 October 2024 and is 8. Insurance Bros. Studio, Universal Studios Hollywood, Universal Orlando
valid for services used 1 April 2025 to 31 March 2026 unless We strongly recommend that as a minimum you insure yourself Resort, Visit Seattle, Visit Fort Worth, New Orleans & Company/
otherwise advised. Exchange rates used when costing this fully against cancellation, disruption, loss of luggage and Todd Coleman, Memphis Tourism/Alex Shansky/Amon
brochure are as at 15 October 2024. personal property, and medical expenses. Your travel agent will Focus/Andrea Zucker/Craig Thompson, Broadway Inbound,
4.2 While we have exercised reasonable care and skill to ensure be able to provide you with further information. Philadelphia Convention & Visitor Bureau/Sean Pavone/Paul
Loftland, Brand USA/Amon Focus, ©VisittheUSA.com and
that the contents of this brochure are correct, accurate, and Rocky Mountaineer.
up-to-date at the time of publishing, please note that the 9. Items Not Covered
contents of this brochure are based on information supplied to Unless otherwise specified, the cost of meals, drinks, laundry, PLEASE READ THESE CONDITIONS CAREFULLY
us by the Suppliers. We do not have, and cannot be reasonably telephone calls, insurance, sightseeing tours, local taxes, The guarantees under the Consumer Guarantees Act will apply
expected to have, personal knowledge about all the facilities or airport departure taxes, aviation insurance levies and passport to services supplied by us except where they are acquired,
services provided by each Supplier. or visa application fees are not included. or are held out as being acquired for business purposes.
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