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BOOKING CONDITIONS

1. Our Services and Obligations 4.3 Facilities or services may change after the date of publication. 10. Package Costs
1.1 The services within this brochure are supplied by the We endeavour to keep travel agents informed of any changes Included in the tour costs are charges for normal booking
wholesaler GO Holidays, a division of helloworld Travel to information in this brochure that are brought to our attention. procedure costs, communication costs, administration,
Ltd. They consist of arranging and co-ordinating travel, Prior to booking your ticket, you should ask your travel agent research, printing, etc. Where the land arrangements of
entertainment and accommodation facilities and services, and about any changes to the published information of which your holidays are included in a composite package, an itemisation of
making bookings, issuing tickets and issuing vouchers to be agent may be aware. You should also make sure that if your costs will not be rendered.
redeemed by suppliers. travel agent is advised of changes that occur after booking, 11. Visas / Passports
1.2 We undertake to perform these services with reasonable care your travel agent is able to contact you. For all holidays in this brochure you will require a valid passport.
and skill. We will not be liable for any loss or damage, or loss 4.4 All maps, illustrations and photographs are for indicative purposes You are responsible for arranging your own passport, visa and
of enjoyment which result from the act, default or omission only and may not necessarily reflect actual places or positioning. health requirements (including inoculation where applicable). You
of any person other than ourselves or employees, or any 4.5 Accommodation must be consecutive at the same hotel to should check with your travel agent who will be able to provide
cause beyond our control. This includes (but is not limited to) qualify for free nights. Important: Hotels have the right to change you with the necessary information.
loss, damage or loss of enjoyment which arises directly or conditions e.g. 5th night free. Bonus offers: e.g. free upgrade or
indirectly from an Act of God, weather disruptions, dangers late checkouts are subject to availability at time of stay. 12. Non-Use of Services or Facilities
incidental to sea, fire, breakdown in machinery or equipment, 5. Prices If, of your own choice, you decide not to use part or parts of
acts of Government or authorities whether legitimate or not, 5.1 All prices shown in this brochure are expressed in the arranged services or facilities, you will not be entitled to a
wars whether declared or not, hostilities, acts of terrorism, New Zealand dollars. refund from us (provided we have carried out our service with
civil disturbances, strikes, lockouts, riots, deaths, pilferage, 5.2 Prices are to be used as a guide only. Accommodation prices reasonable skill and care and to your requirements)
epidemics, quarantines or medical, customs or immigration or are based on the lowest room category in low season. Some and you may not be entitled to a refund from any Supplier.
emigration regulations. prices are based on dynamic rates, which means they will be
1.3 We are not able to exercise control over services we do not different from the advertised price if it has been varied by the 13. GO Holidays Charter for Addressing Problems
supply directly, therefore we will not be responsible for any loss supplier since being advertised by GO Holidays. In the event that you should strike a problem or you are
or damage arising from: 5.3 Events beyond our control, such as currency fluctuations, dissatisfied with some aspect of the services or facilities during
• Any booking made directly with a service supplier by your changes to the price of aviation fuel or changes to the cost of the course of your trip, our recommendation is that you take the
matter up directly with the supplier of the service at the time,
travel agent or by yourself direct; or services and facilities may result in the prices charged to you or as soon as practicable in the circumstances. This provides
• Any services which are not provided by us and which are being different. the opportunity to have the matter discussed and investigated
additional to those described in this brochure. 5.4 It must be understood that if for any of the reasons mentioned on the spot and a remedy negotiated then and there to enable
1.4 We will endeavour to provide the most suitable travel arrangements in Clause 5.2 or Clause 5.3 price increases or variation of you to continue enjoying your holiday. We have found from
to meet the particular requirements you make known to us. terms are notified to us between the time of booking and experience that it is very difficult (in some countries impossible)
However, travel is an individual experience, and your preferences departure, we reserve the right to vary the price to you up to for us to obtain redress for you once travel has been
and opinions may vary from our own. For this reason, we cannot the time of your departure. completed. If this does not work, we wish to be involved at the
take responsibility for your individual satisfaction, neither can we 5.5 All prices exclude travel agent service fees. earliest possible moment and our commitment is that we will
take responsibility for weather nor for compatibility of fellow guests 6. Payment immediately work on resolving the issue to your satisfaction.
or staff during the course of your travel.
6.1 A deposit of $100 must be paid to your travel agent within 14. Health or Disability
2. Supply of Travel, Entertainment, Accommodation Service seven (7) days of verbal or written confirmation of booking Some Suppliers may reserve the right to refuse to carry or
and Facilities request. Certain Suppliers may also require an additional accommodate people who, because of a health condition or
2.1 When we make bookings with the providers of travel, booking fee or deposit to be paid. disability, may require services or facilities to be provided in a
accommodation, entertainment, activities, facilities or services 6.2 A booking requested less than seven (7) days prior to departure special manner or at a certain stage of pregnancy. You should
(“the Suppliers”) we are acting as a booking agent for the may incur communication charges. check this with your travel agent.
Suppliers. 6.3 Final payment shall in all cases be made not less than
2.2 All travel, entertainment, activities, and accommodation 30 days prior to departure. In some cases the terms of 15. Universal Orlando Resort
^Requires theme park admission. Valid only at participating
facilities or services are supplied directly to you by the the tour or travel may require full payment at an earlier date. rides and attractions in Universal Studios Florida and Universal
Supplier. We have no control over the facilities or services In that case you will be advised at the time your booking is Islands of Adventure, during normal theme park operating hours.
processed.
themselves, or the manner in which they are provided by the Excludes separately ticketed events. Benefit is non-transferable
Suppliers. Therefore you should be aware of the following 6.4 Credit Card not permitted unless travel agent acts and valid only for guests of Loews Royal Pacific Resort, Hard
conditions: as merchant. Rock Hotel® and Loews Portofino Bay Hotel, for the number
• GO Holidays Limited will not be liable for any loss or 7. Amendment or Cancellation of guests staying in the room for the length of hotel stay.
damage of any kind that may arise from your use or 7.1 If you wish, or circumstances require you to amend or cancel Express ride access is a separate line with a shorter wait time at
consumption of, or inability to use or consume those your booking for any reason, you should advise us in writing participating rides and attractions.
facilities or services. through your travel agent at the earliest possible time. Present valid room key card to the attendant upon entering the
• The provision of those facilities or services is subject 7.2 Where you cancel any booking more than thirty (30) days queue for a participating ride and attraction. Parks, attractions,
to the terms and conditions of your contract with prior to your departure you are likely to have to pay a fee. operational times, and benefits are subject to substitutions,
each Supplier. A cancellation fee of $200 will be imposed where cancellation change, availability, capacity and/or cancellation without notice,
• Where for any reason, a Supplier is unable to provide is made within thirty (30) days prior to your departure, plus and not guaranteed. Additional restrictions may apply. +Valid
theme park admission and Universal Orlando hotel validation
particular facilities or services, then that Supplier may any suppliers charges as per note 7.3. Please refer however required. Early Park Admission begins up to one (1) hour prior
be entitled, under its contract with you to substitute to Clause 7.6 for special conditions in some cases. to regular scheduled park opening.: (a) Universal Studios Florida
those services or facilities with comparable or equivalent 7.3 The above cancellation fees are required to offset booking, and/or Universal Islands of Adventure as determined by Universal
facilities or services without incurring any liability to you. communication and administration charges that will have Orlando; (b) Universal Volcano Bay (weather permitting); and/
You should check your contract with each Supplier. already been incurred by us. In addition to our cancellation fee, or (c) Universal Epic Universe. Valid at select attractions at each
• All facilities or services described by us are subject to you may also be required to pay cancellation fees imposed by park. Park-to-Park admission required to board the Hogwarts™
availability from the Supplier. our Suppliers (i.e. airlines, hotels, etc.) The amount of each Express. Benefit is non-transferable. Parks, attractions,
Supplier’s cancellation fee is beyond our control, and payment
• GO Holidays Limited will not be liable or responsible for is solely your responsibility. You should check with your travel operational times, and offerings for the Early Park Admission
any loss or damage relating to your baggage, personal agent concerning the amount of a Supplier’s cancellation fees. benefit may vary and are subject to substitutions, change,
possessions, health or welfare, or delays or travel 7.4 To the extent that we are able to do so (bearing in mind availability, capacity and/or cancellation without notice, and not
disruptions unless these arise directly from the service we we are dependent upon third party availability beyond our guaranteed. Additional restrictions may applyut notice, and not
provide to you. guaranteed. Additional restrictions may apply.
control) we will be pleased to incorporate any reasonable
3. Business Purposes changes you request. An itinerary change may attract a fee 16. Legal Claims
You agree that where our services are acquired for business similar to cancellation fees in Clause 7.2 above to cover our The laws of New Zealand will govern any claims or legal action
purposes, or where you hold yourself out as acquiring our administration costs. in connection with the provision of our services to you. Any
services for business purposes, the Consumer Guarantees Act 7.5 Some Suppliers may reserve the right to cancel or amend travel, claim or legal action against the Suppliers is likely to be subject
1993 will not apply to any supply of goods or services made accommodation, etc and GO Holidays must therefore reserve to the terms of your contract with them, and may be governed
under these conditions, and we will not be liable or responsible similar rights to cancel or amend any holiday arrangements. by the laws of other countries.
for any loss or damage of any kind to you, including any 7.6 There are cases where the terms of supply as to refundability 17. Images
consequential loss or damage however it may be caused. of pre-payments require provisions different from the above. In
those cases the conditions specific to your tour will be advised Our thanks to tourist bureaus, hotels, tour operators, ©Disney,
4. Information in the Brochure to you at the time your booking is processed. LEGOLAND® California Resort, Warner Bros. Studio, Universal
4.1 This brochure was published on 24 October 2025 and is valid 8. Insurance Studios Hollywood, Universal Orlando Resort, Visit Fort
for services used 1 April 2026 to 31 March 2027 unless We strongly recommend that as a minimum you insure yourself Worth, Visit Greater Palm Springs/Tara Howord, Memphis
otherwise advised. Exchange rates used when costing this fully against cancellation, disruption, loss of luggage and Tourism/Alex Shansky/Craig Thompson, Broadway Inbound,
brochure are as at 14 October 2025. personal property, and medical expenses. Your travel agent will Philadelphia Convention & Visitor Bureau/Daniel Knoll/Michael
4.2 While we have exercised reasonable care and skill to ensure be able to provide you with further information. Moran, Travel Portland, TravelOregon, Edwin-Nunez-Drone-
Photography-and-Videography Brand USA, ©VisittheUSA.com
that the contents of this brochure are correct, accurate, and and Rocky Mountaineer.
up-to-date at the time of publishing, please note that the 9. Items Not Covered
contents of this brochure are based on information supplied to Unless otherwise specified, the cost of meals, drinks, laundry, PLEASE READ THESE CONDITIONS CAREFULLY
us by the Suppliers. We do not have, and cannot be reasonably telephone calls, insurance, sightseeing tours, local taxes, The guarantees under the Consumer Guarantees Act will apply to
expected to have, personal knowledge about all the facilities or airport departure taxes, aviation insurance levies and passport services supplied by us except where they are acquired, or are held
services provided by each Supplier. or visa application fees are not included. out as being acquired for business purposes.
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