Page 59 - Weddings

IMPORTANT BOOKING CONDITIONS
Please read these Important Booking Conditions carefully as they apply to all bookings with Go Holidays.
1. Our Services and Obligations
1.1 The services within this brochure are supplied
by the wholesaler GO Holidays, a division of
helloworld Travel Ltd. They consist of arranging
and co-ordinating travel, entertainment and
accommodation facilities and services, and making
bookings, issuing tickets and issuing vouchers to be
redeemed by suppliers.
1.2 We undertake to perform these services with
reasonable care and skill. We will not be liable for
any loss or damage, or loss of enjoyment which result
from the act, default or omission of any person other
than ourselves or employees, or any cause beyond
our control. This includes (but is not limited to) loss,
damage or loss of enjoyment which arises directly or
indirectly from an Act of God, weather disruptions,
dangers incidental to sea, fire, breakdown in
machinery or equipment, acts of Government or
authorities whether legitimate or not, wars whether
declared or not, hostilities, acts of terrorism, civil
disturbances, strikes, lockouts, riots, deaths, pilferage,
epidemics, quarantines or medical, customs or
immigration or emigration regulations.
1.3 We are not able to exercise control over services
we do not supply directly, therefore we will not be
responsible for any loss or damage arising from:
• Any booking made directly with a service supplier
by your travel agent or by yourself direct; or
• Any services which are not provided by us and
which are additional to those described in this
brochure.
1.4 We will endeavour to provide the most suitable
travel arrangements to meet the particular
requirements you make known to us. However,
travel is an individual experience, and your
preferences and opinions may vary from our own.
For this reason, we cannot take responsibility for
your individual satisfaction, neither can we take
responsibility for weather nor for compatibility of
fellow guests or staff during the course of your travel.
2. Supply of Travel, Entertainment,
Accommodation
2.1 Service and Facilities
2.2 When we make bookings with the providers of
travel, accommodation, entertainment, activities,
facilities or services (“the Suppliers”) we are acting
as a booking agent for the Suppliers.
2.3 All travel, entertainment, activities, and
accommodation facilities or services are supplied
directly to you by the Supplier. We have no control
over the facilities or services themselves, or the
manner in which they are provided by the Suppliers.
Therefore you should be aware of the following
conditions:
• GO Holidays Limited will not be liable for any
loss or damage of any kind that may arise from
your use or consumption of, or inability to use or
consume those facilities or services.
• The provision of those facilities or services is
subject to the terms and conditions of your
contract with each Supplier.
• Where for any reason, a Supplier is unable to
provide particular facilities or services, then that
Supplier may be entitled, under its contract with
you to substitute those services or facilities with
comparable or equivalent facilities or services
without incurring any liability to you. You should
check your contract with each Supplier.
• All facilities or services described by us are subject
to availability from the Supplier.
• GO Holidays Limited will not be liable or
responsible for any loss or damage relating to
your baggage, personal possessions, health or
welfare, or delays or travel disruptions unless these
arise directly from the service we provide to you.
3. Business Purposes
You agree that where our services are acquired for
business purposes, or where you hold yourself out
as acquiring our services for business purposes, the
Consumer Guarantees Act 1993 will not apply to
any supply of goods or services made under these
conditions, and we will not be liable or responsible
for any loss or damage of any kind to you, including
any consequential loss or damage however it may
be caused.
4. Information in the Brochure
4.1 This brochure was published on 2 February 2018 and
is valid for services used 1 April 2018 – 31 March 2019
unless otherwise advised. Exchange rates used when
costing this brochure are as at 25 January 2018.
4.2 While we have exercised reasonable care and skill
to ensure that the contents of this brochure are
correct, accurate, and up-to-date at the time of
publishing, please note that the contents of this
brochure are based on information supplied to us
by the Suppliers. We do not have, and cannot be
reasonably expected to have, personal knowledge
about all the facilities or services provided by each
Supplier.
4.3 Facilities or services may change after the date of
publication. We endeavour to keep travel agents
informed of any changes to information in this
brochure that are brought to our attention. Prior to
booking your ticket, you should ask your travel agent
about any changes to the published information of
which your agent may be aware. You should also
make sure that if your travel agent is advised of
changes that occur after booking, your travel agent
is able to contact you.
4.4 All maps, illustrations and photographs are for
indicative purposes only and may not necessarily
reflect actual places or positioning.
4.5 Accommodation must be consecutive at the same
hotel to qualify for free nights. Important: Hotels have 10.
the right to change conditions e.g. 5th night free.
Bonus offers: e.g. free upgrade or late checkouts are
subject to availability at time of stay.
5. Prices
5.1 All prices shown in this brochure are on a per person
basis unless otherwise stated and are expressed in
New Zealand dollars. Vehicle rates are per vehicle.
5.2 Events beyond our control, such as currency
fluctuations, changes to the price of aviation fuel or
changes to the cost of services and facilities may
result in the prices charged to you being different.
5.3 It must be understood that if for any of the reasons
mentioned in Clause 5.2 price increases or variation
of terms are notified to us between the time of
booking and departure, we reserve the right to vary
the price to you up to the time of your departure.
5.4 All prices exclude travel agent service fees.
6. Payment
6.1 A deposit of $100 must be paid to your travel
agent within seven (7) days of verbal or written
confirmation of booking request. For Perfect
Wedding packages and Special Getaway
packages some Suppliers also require an additional
non-refundable deposit up to 100% of the booking
amount to confirm the booking. You will be notified
at the time of booking if any additional deposit
requirements apply.
6.2 A booking requested less than seven (7) days prior
to departure may incur communication charges.
6.3 Final payment shall in all cases be made not less
than 30 days prior to departure. In some cases the
terms of the services may require full payment at an
earlier date. In that case you will be advised at the
time your booking is processed.
6.4 Credit Card not permitted unless travel agent acts
as merchant.
7. Amendment or Cancellation
7.1 If you wish, or circumstances require you to amend
or cancel your booking for any reason, you should
advise us in writing through your travel agent at the
earliest possible time.
7.2 Where you cancel any booking more than thirty
(30) days prior to your departure you are likely to
have to pay a fee. A cancellation fee of $200 will
be imposed where cancellation is made within thirty
(30) days prior to your departure, plus any suppliers
charges as per note 7.3. Please refer however to
Clause 7.6 for special conditions in some cases.
7.3 The above cancellation fees are required to offset
booking, communication and administration
charges that will have already been incurred by us.
In addition to our cancellation fee, you may also
be required to pay cancellation fees imposed by
our Suppliers (i.e. airlines, hotels, etc.) The amount
of each Supplier’s cancellation fee up to 100% of
monies paid is beyond our control, and payment is
solely your responsibility. You should check with your
travel agent concerning the amount of a Supplier’s
cancellation fees.
7.4 To the extent that we are able to do so (bearing in
mind we are dependent upon third party availability
beyond our control) we will be pleased to
incorporate any reasonable changes you request.
An itinerary change may attract a fee similar to
cancellation fees in Clause 7.2 above to cover our
administration costs.
7.5 Some Suppliers may reserve the right to cancel
or amend travel, accommodation, etc and GO
Holidays must therefore reserve similar rights to
cancel or amend any holiday arrangements.
7.6 There are cases where the terms of supply as to
refundability of pre-payments require provisions
different from the above. In those cases the
conditions specific to your tour will be advised to you
at the time your booking is processed.
8. Insurance
We strongly recommend that as a minimum you
insure yourself fully against cancellation, disruption,
loss of luggage and personal property, and medical
expenses. Your travel agent will be able to provide
you with further information.
9. Items Not Covered
Unless otherwise specified, the cost of meals, drinks,
laundry, telephone calls, insurance, sightseeing
tours, local taxes, airport departure taxes, aviation
insurance levies and passport or visa application
fees are not included.
Package Costs
Included in the tour costs are charges for normal
booking procedure costs, communication costs,
administration, research, printing, etc. Where the
land arrangements of holidays are included in a
composite package, an itemisation of costs will not
be rendered.
11. Visas / Passports
For all holidays in this brochure you will require a
valid passport. You are responsible for arranging
your own passport, visa and health requirements
(including inoculation where applicable). You
should check with your travel agent who will be able
to provide you with the necessary information.
12. Non-Use of Services or Facilities
If, of your own choice, you decide not to use part
or parts of the arranged services or facilities, you will
not be entitled to a refund from us (provided we
have carried out our service with reasonable skill
and care and to your requirements) and you may
not be entitled to a refund from any Supplier.
13. GO Holidays Charter for Addressing Problems
In the event that you should strike a problem or you
are dissatisfied with some aspect of the services
or facilities during the course of your trip, our
recommendation is that you take the matter up
directly with the supplier of the service at the time, or
as soon as practicable in the circumstances.
This provides the opportunity to have the matter
discussed and investigated on the spot and a
remedy negotiated then and there to enable you to
continue enjoying your holiday. We have found from
experience that it is very difficult (in some countries
impossible) for us to obtain redress for you once
travel has been completed. If this does not work, we
wish to be involved at the earliest possible moment
and our commitment is that we will immediately
work on resolving the issue to your satisfaction.
14. Health or Disability
Some Suppliers may reserve the right to refuse to
carry or accommodate people who, because of a
health condition or disability, may require services or
facilities to be provided in a special manner or at a
certain stage of pregnancy. You should check this
with your travel agent.
15. Legal Claims
The laws of New Zealand will govern any claims or
legal action in connection with the provision of our
services to you. Any claim or legal action against the
Suppliers is likely to be subject to the terms of your
contract with them, and may be governed by the
laws of other countries.
16. Images
Our thanks to Cook Island Tourism, Samoa Tourism
Authoriy, Tahiti Tourisme, Melati Beach Resort & Spa,
Alila Villa Uluwatu, One&Only Reethi Rah, David
Kirkland.
PLEASE READ THESE CONDITIONS CAREFULLY
The guarantees under the Consumer Guarantees Act will apply to services
supplied by us except where they are acquired, or are held out as being
acquired for business purposes.
WEDDINGS & HONEYMOONS 59