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BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above.
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the In those cases the conditions specific to your tour will be
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied advised to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be 8. Insurance
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all We strongly recommend that as a minimum you insure
redeemed by suppliers. the facilities or services provided by each Supplier. yourself fully against cancellation, disruption, loss of luggage
1.2 We undertake to perform these services with reasonable 4.3 Facilities or services may change after the date of publication. and personal property, and medical expenses. Your travel
We endeavour to keep travel agents informed of any changes
care and skill. We will not be liable for any loss or damage, to information in this brochure that are brought to our agent will be able to provide you with further information.
or loss of enjoyment which result from the act, default or attention. Prior to booking your ticket, you should ask your
omission of any person other than ourselves or employees, travel agent about any changes to the published information 9. Items Not Covered
or any cause beyond our control. This includes (but is of which your agent may be aware. You should also make Unless otherwise specified, the cost of meals, drinks, laundry,
not limited to) loss, damage or loss of enjoyment which sure that if your travel agent is advised of changes that occur telephone calls, insurance, sightseeing tours, local taxes,
arises directly or indirectly from an Act of God, weather after booking, your travel agent is able to contact you. airport departure taxes, aviation insurance levies and passport
disruptions, dangers incidental to sea, fire, breakdown 4.4 All maps, illustrations and photographs are for indicative or visa application fees are not included.
in machinery or equipment, acts of Government or purposes only and may not necessarily reflect actual places 10. Package Costs
authorities whether legitimate or not, wars whether declared or positioning. Included in the tour costs are charges for normal booking
or not, hostilities, acts of terrorism, civil disturbances, procedure costs, communication costs, administration,
strikes, lockouts, riots, deaths, pilferage, epidemics, 4.5 Accommodation must be consecutive at the same hotel to research, printing, etc. Where the land arrangements of
quarantines or medical, customs or immigration or qualify for free nights. Important: Hotels have the right to holidays are included in a composite package, an itemisation
change conditions e.g. 5th night free. Bonus offers: e.g.
emigration regulations.
free upgrade or late checkouts are subject to availability at of costs will not be rendered.
1.3 We are not able to exercise control over services we do not time of stay.
supply directly, therefore we will not be responsible for any 11. Visas / Passports
loss or damage arising from: 5. Prices For all holidays in this brochure you will require a valid
5.1 All prices shown in this brochure are expressed in passport. You are responsible for arranging your own
• Any booking made directly with a service supplier by New Zealand dollars. passport, visa and health requirements (including
your travel agent or by yourself direct; or inoculation where applicable). You should check with
• Any services which are not provided by us and which 5.2 Prices are to be used as a guide only. Accommodation prices your travel agent who will be able to provide you with the
are based on the lowest room category in low season. Some
are additional to those described in this brochure. necessary information.
1.4 We will endeavour to provide the most suitable travel prices are based on dynamic rates, which means they will be
different from the advertised price if it has been varied by the
arrangements to meet the particular requirements you make supplier since being advertised by GO Holidays. 12. Non-Use of Services or Facilities
known to us. However, travel is an individual experience, and If, of your own choice, you decide not to use part or parts of
your preferences and opinions may vary from our own. For 5.3 Events beyond our control, such as currency fluctuations, the arranged services or facilities, you will not be entitled to a
changes to the price of aviation fuel or changes to the cost of
this reason, we cannot take responsibility for your individual services and facilities may result in the prices charged to you refund from us (provided we have carried out our service with
reasonable skill and care and to your requirements)
satisfaction, neither can we take responsibility for weather nor being different. and you may not be entitled to a refund from any Supplier.
for compatibility of fellow guests or staff during the course of
your travel. 5.4 It must be understood that if for any of the reasons mentioned 13. GO Holidays Charter for Addressing Problems
in Clause 5.2 or Clause 5.3 price increases or variation of
2. Supply of Travel, Entertainment, Accommodation Service terms are notified to us between the time of booking and In the event that you should strike a problem or you are
dissatisfied with some aspect of the services or facilities
and Facilities departure, we reserve the right to vary the price to you up to
2.1 When we make bookings with the providers of travel, the time of your departure. during the course of your trip, our recommendation is that
you take the matter up directly with the supplier of the service
accommodation, entertainment, activities, facilities or services 5.5 All prices exclude travel agent service fees. at the time, or as soon as practicable in the circumstances.
(“the Suppliers”) we are acting as a booking agent for the This provides the opportunity to have the matter discussed
Suppliers. 6. Payment and investigated on the spot and a remedy negotiated then
6.1 A deposit of $100 must be paid to your travel agent within
2.2 All travel, entertainment, activities, and accommodation seven (7) days of verbal or written confirmation of booking and there to enable you to continue enjoying your holiday.
facilities or services are supplied directly to you by the request. Certain Suppliers may also require an additional We have found from experience that it is very difficult (in
Supplier. We have no control over the facilities or services booking fee or deposit to be paid. some countries impossible) for us to obtain redress for you
themselves, or the manner in which they are provided by the 6.2 A booking requested less than seven (7) days prior to once travel has been completed. If this does not work, we
Suppliers. Therefore you should be aware of the following departure may incur communication charges. wish to be involved at the earliest possible moment and our
conditions: commitment is that we will immediately work on resolving the
6.3 Final payment shall in all cases be made not less than issue to your satisfaction.
• GO Holidays Limited will not be liable for any loss or 30 days prior to departure. In some cases the terms of
damage of any kind that may arise from your use or the tour or travel may require full payment at an earlier date. 14. Health or Disability
consumption of, or inability to use or consume those In that case you will be advised at the time your booking is Some Suppliers may reserve the right to refuse to carry or
facilities or services. processed. accommodate people who, because of a health condition
• The provision of those facilities or services is subject 6.4 Credit Card not permitted unless travel agent acts or disability, may require services or facilities to be provided in
to the terms and conditions of your contract with as merchant. a special manner or at a certain stage of pregnancy.
each Supplier. You should check this with your travel agent.
• Where for any reason, a Supplier is unable to provide 7. Amendment or Cancellation 15. Legal Claims
particular facilities or services, then that Supplier may 7.1 If you wish, or circumstances require you to amend or cancel The laws of New Zealand will govern any claims or legal
be entitled, under its contract with you to substitute your booking for any reason, you should advise us in writing action in connection with the provision of our services to you.
those services or facilities with comparable or equivalent through your travel agent at the earliest possible time. Any claim or legal action against the Suppliers is likely to be
facilities or services without incurring any liability to you. 7.2 Where you cancel any booking more than thirty (30) days subject to the terms of your contract with them, and may be
You should check your contract with each Supplier. prior to your departure you are likely to have to pay a fee. governed by the laws of other countries.
• All facilities or services described by us are subject to A cancellation fee of $200 will be imposed where
availability from the Supplier. cancellation is made within thirty (30) days prior to your 16. Images
• GO Holidays Limited will not be liable or responsible for departure, plus any suppliers charges as per note 7.3. Our thanks to tourist bureaus, hotels, tour operators,
Please refer however to Clause 7.6 for special conditions in
Destination Canada/Chris Amat/Alan Brutenic, VIVA Rail/
any loss or damage relating to your baggage, personal some cases.
possessions, health or welfare, or delays or travel Canadian/Claude Robidoux, Rocky Mountaineer, Tourism
Jasper/Parks Canada/Ryan Bray, Destination Vancouver,
disruptions unless these arise directly from the service 7.3 The above cancellation fees are required to offset booking, Churchill Wild/Gillian Lloyd/Jad Davenport/Scott Zielke,
we provide to you. communication and administration charges that will have
already been incurred by us. In addition to our cancellation Calgary Stampede/Bill Marsh/Graham McKerrell/Tye Carson/
3. Business Purposes fee, you may also be required to pay cancellation fees Shane Kuhn, Spectacular Northwest Territories, Government
You agree that where our services are acquired for business imposed by our Suppliers (i.e. airlines, hotels, etc.) The of Yukon, British Columbia Content Hub/Andrew Strain/
purposes, or where you hold yourself out as acquiring our amount of each Supplier’s cancellation fee is beyond our Blake Jorgenson, Travel Manitoba/Dennis Fast, Destination
services for business purposes, the Consumer Guarantees control, and payment is solely your responsibility. You should Toronto/Paige Lindsay, Niagara Parks Commission/Christine
Act 1993 will not apply to any supply of goods or services check with your travel agent concerning the amount of a Hess Photography, Destination Québec cité/Mélanie Jean,
made under these conditions, and we will not be liable Supplier’s cancellation fees. Shutterstock/Africa Studio/Andrew Zarivny/Blue Planet
Studio/David P. Lewis/Denis Roger/Doptis/fotolyubitel/Harry
or responsible for any loss or damage of any kind to you, 7.4 To the extent that we are able to do so (bearing in mind Beugelink/Jeroen Mikkers/Kelly Shen/Lopolo/M.Lorenz/MD
including any consequential loss or damage however it may we are dependent upon third party availability beyond our Gomes/Paul McKinnon/Pixel-Shot/SCStock/TRphotos, Paul
be caused. control) we will be pleased to incorporate any reasonable Zizka Photography, Allison Kuhl, Hamish Hamilton, Neil Zeller
changes you request. An itinerary change may attract a fee
4. Information in the Brochure similar to cancellation fees in Clause 7.2 above to cover our and Neol Rogers.
4.1 This brochure was published on 21 November 2023 and is administration costs. PLEASE READ THESE CONDITIONS CAREFULLY
valid for services used 1 April 2024 to 31 March 2025 unless 7.5 Some Suppliers may reserve the right to cancel or amend travel, The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this accommodation, etc and GO Holidays must therefore reserve to services supplied by us except where they are acquired,
brochure are as a 31 October 2023. similar rights to cancel or amend any holiday arrangements. or are held out as being acquired for business purposes.
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