Page 91 - Canada and Alaska 2020

BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 8. Insurance
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and We strongly recommend that as a minimum you insure
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the yourself fully against cancellation, disruption, loss of luggage
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied and personal property, and medical expenses. Your travel
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be agent will be able to provide you with further information.
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all 9. Items Not Covered
redeemed by suppliers. the facilities or services provided by each Supplier. Unless otherwise specified, the cost of meals, drinks, laundry,
1.2 We undertake to perform these services with reasonable 4.3 Facilities or services may change after the date of publication. telephone calls, insurance, sightseeing tours, local taxes,
We endeavour to keep travel agents informed of any changes
care and skill. We will not be liable for any loss or damage, to information in this brochure that are brought to our airport departure taxes, aviation insurance levies and passport
or loss of enjoyment which result from the act, default or attention. Prior to booking your ticket, you should ask your or visa application fees are not included.
omission of any person other than ourselves or employees, travel agent about any changes to the published information
or any cause beyond our control. This includes (but is of which your agent may be aware. You should also make 10. Package Costs
not limited to) loss, damage or loss of enjoyment which sure that if your travel agent is advised of changes that occur Included in the tour costs are charges for normal booking
arises directly or indirectly from an Act of God, weather after booking, your travel agent is able to contact you. procedure costs, communication costs, administration,
disruptions, dangers incidental to sea, fire, breakdown 4.4 All maps, illustrations and photographs are for indicative research, printing, etc. Where the land arrangements of
holidays are included in a composite package, an itemisation
in machinery or equipment, acts of Government or purposes only and may not necessarily reflect actual places of costs will not be rendered.
authorities whether legitimate or not, wars whether or positioning.
declared or not, hostilities, acts of terrorism, civil 4.5 Accommodation must be consecutive at the same hotel to 11. Visas / Passports
disturbances, strikes, lockouts, riots, deaths, pilferage, qualify for free nights. Important: Hotels have the right to For all holidays in this brochure you will require a valid
epidemics, quarantines or medical, customs or immigration change conditions e.g. 5th night free. Bonus offers: e.g. passport. You are responsible for arranging your own
or emigration regulations. free upgrade or late checkouts are subject to availability at passport, visa and health requirements (including
1.3 We are not able to exercise control over services we do not time of stay. inoculation where applicable). You should check with
supply directly, therefore we will not be responsible for any your travel agent who will be able to provide you with the
necessary information.
loss or damage arising from: 5. Prices
• Any booking made directly with a service supplier by 5.1 All prices shown in this brochure are expressed in 12. Non-Use of Services or Facilities
your travel agent or by yourself direct; or New Zealand dollars. If, of your own choice, you decide not to use part or parts of
• Any services which are not provided by us and which 5.2 Events beyond our control, such as currency fluctuations, the arranged services or facilities, you will not be entitled to a
are additional to those described in this brochure. changes to the price of aviation fuel or changes to the cost of refund from us (provided we have carried out our service with
1.4 We will endeavour to provide the most suitable travel services and facilities may result in the prices charged to you reasonable skill and care and to your requirements) and you
being different.
may not be entitled to a refund from any Supplier.
arrangements to meet the particular requirements you make
known to us. However, travel is an individual experience, and 5.3 It must be understood that if for any of the reasons mentioned 13. GO Holidays Charter for Addressing Problems
your preferences and opinions may vary from our own. For in Clause 5.2 price increases or variation of terms are
this reason, we cannot take responsibility for your individual notified to us between the time of booking and departure, In the event that you should strike a problem or you are
dissatisfied with some aspect of the services or facilities
satisfaction, neither can we take responsibility for weather nor we reserve the right to vary the price to you up to the time of during the course of your trip, our recommendation is that
your departure.
for compatibility of fellow guests or staff during the course of you take the matter up directly with the supplier of the service
your travel. 5.4 All prices exclude travel agent service fees. at the time, or as soon as practicable in the circumstances.
This provides the opportunity to have the matter discussed
2. Supply of Travel, Entertainment, Accommodation Service 6. Payment and investigated on the spot and a remedy negotiated then
and Facilities 6.1 A deposit of $100 must be paid to your travel agent within and there to enable you to continue enjoying your holiday.
2.1 When we make bookings with the providers of travel, seven (7) days of verbal or written confirmation of booking We have found from experience that it is very difficult (in
request. Certain Suppliers may also require an additional
some countries impossible) for us to obtain redress for you
accommodation, entertainment, activities, facilities or services booking fee or deposit to be paid. once travel has been completed. If this does not work, we
(“the Suppliers”) we are acting as a booking agent for the wish to be involved at the earliest possible moment and our
Suppliers. 6.2 A booking requested less than seven (7) days prior to commitment is that we will immediately work on resolving the
departure may incur communication charges.
2.2 All travel, entertainment, activities, and accommodation 6.3 Final payment shall in all cases be made not less than issue to your satisfaction.
facilities or services are supplied directly to you by the 30 days prior to departure. In some cases the terms of 14. Health or Disability
Supplier. We have no control over the facilities or services the tour or travel may require full payment at an earlier date.
themselves, or the manner in which they are provided by the In that case you will be advised at the time your booking is Some Suppliers may reserve the right to refuse to carry or
accommodate people who, because of a health condition
Suppliers. Therefore you should be aware of the following processed. or disability, may require services or facilities to be provided in
conditions: 6.4 Credit Card not permitted unless travel agent acts a special manner or at a certain stage of pregnancy.
• GO Holidays Limited will not be liable for any loss or as merchant. You should check this with your travel agent.
damage of any kind that may arise from your use or
consumption of, or inability to use or consume those 7. Amendment or Cancellation 15. Legal Claims
facilities or services. 7.1 If you wish, or circumstances require you to amend or cancel The laws of New Zealand will govern any claims or legal
• The provision of those facilities or services is subject your booking for any reason, you should advise us in writing action in connection with the provision of our services to you.
Any claim or legal action against the Suppliers is likely to be
to the terms and conditions of your contract with through your travel agent at the earliest possible time. subject to the terms of your contract with them, and may be
each Supplier. 7.2 Where you cancel any booking more than thirty (30) days governed by the laws of other countries.
• Where for any reason, a Supplier is unable to provide prior to your departure you are likely to have to pay a fee.
particular facilities or services, then that Supplier may A cancellation fee of $200 will be imposed where 16. Images
be entitled, under its contract with you to substitute cancellation is made within thirty (30) days prior to your Our thanks to Tourist Bureaus, hotel, tour operators, Arctic
those services or facilities with comparable or equivalent departure, plus any suppliers charges as per note 7.3. Range Adventure, Aurora Village, Banff and Lake Louise
facilities or services without incurring any liability to you. Please refer however to Clause 7.6 for special conditions in Tourism, Blachford Lake Lodge, Brewster Travel Canada,
You should check your contract with each Supplier. some cases. Canadian Tourism Commission, Cedar Line Creative, CN
• All facilities or services described by us are subject to 7.3 The above cancellation fees are required to offset booking, Tower, Destination British Columbia, Destination Ontario,
availability from the Supplier. communication and administration charges that will have Edmonton Tourism, Explore Fairbanks, Fairmont Chateau
• GO Holidays Limited will not be liable or responsible for already been incurred by us. In addition to our cancellation Lake Louise, Farewell Harbour Lodge, The Great Canadian
Travel Company, Hikebike Travel, Hornblower Niagara
any loss or damage relating to your baggage, personal fee, you may also be required to pay cancellation fees Cruises, Northwest Territories Tourism, Ottawa Tourism,
possessions, health or welfare, or delays or travel imposed by our Suppliers (i.e. airlines, hotels, etc.) The Parks Canada, Prince Edward Island Tourism, Princess
disruptions unless these arise directly from the service amount of each Supplier’s cancellation fee is beyond our Cruises®, Québec City Tourism, Rocky Mountaineer, Sun
we provide to you. control, and payment is solely your responsibility. You should Peaks Resort, State of Alaska, Tour CN, Tourism Kamloops |
check with your travel agent concerning the amount of a Sean Jenkins, Tourisme Montréal, Tourism New Brunswick,
3. Business Purposes Supplier’s cancellation fees. Tourism Vancouver, Tourism Victoria, Tourism Whistler,
You agree that where our services are acquired for business 7.4 To the extent that we are able to do so (bearing in mind Travel Alberta, Glen Aronwits/GA Digital Photos, Stephane
purposes, or where you hold yourself out as acquiring our we are dependent upon third party availability beyond our Audet, Frank Bergdoll, Ryan Bray, Alan Brutenic, Mike Crane
services for business purposes, the Consumer Guarantees control) we will be pleased to incorporate any reasonable Photography, Michael DeYoung, Sam Egan, Colin Field, Alexia
Foster, Kelly Funk, Chris Futcher, Martina Gebrovska, Katie
Act 1993 will not apply to any supply of goods or services changes you request. An itinerary change may attract a fee Goldie @goldiehawn, Stephen Harris, Gary Henkel, Sherman
made under these conditions, and we will not be liable similar to cancellation fees in Clause 7.2 above to cover our Hogue, Allison Kuhl, Guy Lessard, Sam Loxton, Mark Mackay,
or responsible for any loss or damage of any kind to you, administration costs. Henry McDonald, Fritz Mueller, Albert Normandin, Joey
including any consequential loss or damage however it may 7.5 Some Suppliers may reserve the right to cancel or amend Panetta, Clayton Perry, Adam Pisani, Noel Rogers, Steve
be caused. travel, accommodation, etc and GO Holidays must therefore Rogers, Scott Rowed, Mike Seehagel, Brook Speed, Robert
reserve similar rights to cancel or amend any holiday Taylor, Mitchell Winton, Guoqiang Xue, Neil Zeller and Paul
4. Information in the Brochure arrangements. Zizka Photography.
4.1 This brochure was published on 28 October 2019 and is 7.6 There are cases where the terms of supply as to refundability PLEASE READ THESE CONDITIONS CAREFULLY
valid for services used 1 April 2020 – 31 March 2021 unless of pre-payments require provisions different from the above. The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this In those cases the conditions specific to your tour will be to services supplied by us except where they are acquired,
brochure are as at 7 October 2019. advised to you at the time your booking is processed. or are held out as being acquired for business purposes.
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