Page 43 - Cook Islands 2020

BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above.
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the In those cases the conditions specific to your tour will be
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied advised to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all 8. Insurance
redeemed by suppliers. the facilities or services provided by each Supplier. We strongly recommend that as a minimum you insure
1.2 We undertake to perform these services with reasonable 4.3 Facilities or services may change after the date of publication. yourself fully against cancellation, disruption, loss of luggage
care and skill. We will not be liable for any loss or damage, We endeavour to keep travel agents informed of any changes and personal property, and medical expenses. Your travel
or loss of enjoyment which result from the act, default or to information in this brochure that are brought to our agent will be able to provide you with further information.
omission of any person other than ourselves or employees, attention. Prior to booking your ticket, you should ask your
or any cause beyond our control. This includes (but is travel agent about any changes to the published information
not limited to) loss, damage or loss of enjoyment which of which your agent may be aware. You should also make 9. Items Not Covered
arises directly or indirectly from an Act of God, weather sure that if your travel agent is advised of changes that occur Unless otherwise specified, the cost of meals, drinks, laundry,
disruptions, dangers incidental to sea, fire, breakdown after booking, your travel agent is able to contact you. telephone calls, insurance, sightseeing tours, local taxes,
in machinery or equipment, acts of Government or 4.4 All maps, illustrations and photographs are for indicative airport departure taxes, aviation insurance levies and passport
authorities whether legitimate or not, wars whether declared purposes only and may not necessarily reflect actual places or visa application fees are not included.
or not, hostilities, acts of terrorism, civil disturbances, or positioning.
strikes, lockouts, riots, deaths, pilferage, epidemics, 10. Package Costs
quarantines or medical, customs or immigration or 4.5 Accommodation must be consecutive at the same hotel to Included in the tour costs are charges for normal booking
emigration regulations. qualify for free nights. Important: Hotels have the right to
change conditions e.g. 5th night free. Bonus offers: e.g. procedure costs, communication costs, administration,
1.3 We are not able to exercise control over services we do not free upgrade or late checkouts are subject to availability at research, printing, etc. Where the land arrangements of
supply directly, therefore we will not be responsible for any time of stay. holidays are included in a composite package, an itemisation
loss or damage arising from:
of costs will not be rendered.
• Any booking made directly with a service supplier by 5. Prices
your travel agent or by yourself direct; or 5.1 All prices shown in this brochure are expressed in 11. Visas / Passports
• Any services which are not provided by us and which New Zealand dollars. For all holidays in this brochure you will require a valid
are additional to those described in this brochure. 5.2 Events beyond our control, such as currency fluctuations, passport. You are responsible for arranging your own
1.4 We will endeavour to provide the most suitable travel changes to the price of aviation fuel or changes to the cost of
arrangements to meet the particular requirements you make services and facilities may result in the prices charged to you passport, visa and health requirements (including
known to us. However, travel is an individual experience, and being different. inoculation where applicable). You should check with
your preferences and opinions may vary from our own. For 5.3 It must be understood that if for any of the reasons mentioned your travel agent who will be able to provide you with the
this reason, we cannot take responsibility for your individual in Clause 5.2 price increases or variation of terms are necessary information.
satisfaction, neither can we take responsibility for weather nor notified to us between the time of booking and departure,
for compatibility of fellow guests or staff during the course of we reserve the right to vary the price to you up to the time of 12. Non-Use of Services or Facilities
your travel. If, of your own choice, you decide not to use part or parts of
your departure.
the arranged services or facilities, you will not be entitled to a
2. Supply of Travel, Entertainment, Accommodation Service 5.4 All prices exclude travel agent service fees. refund from us (provided we have carried out our service with
and Facilities reasonable skill and care and to your requirements)
2.1 When we make bookings with the providers of travel, 6. Payment and you may not be entitled to a refund from any Supplier.
accommodation, entertainment, activities, facilities or services 6.1 A deposit of $100 must be paid to your travel agent within
(“the Suppliers”) we are acting as a booking agent for the seven (7) days of verbal or written confirmation of booking 13. GO Holidays Charter for Addressing Problems
Suppliers. request. Certain Suppliers may also require an additional
booking fee or deposit to be paid. In the event that you should strike a problem or you are
2.2 All travel, entertainment, activities, and accommodation dissatisfied with some aspect of the services or facilities
facilities or services are supplied directly to you by the 6.2 A booking requested less than seven (7) days prior to
Supplier. We have no control over the facilities or services departure may incur communication charges. during the course of your trip, our recommendation is that
themselves, or the manner in which they are provided by the 6.3 Final payment shall in all cases be made not less than you take the matter up directly with the supplier of the service
Suppliers. Therefore you should be aware of the following 30 days prior to departure. In some cases the terms of at the time, or as soon as practicable in the circumstances.
conditions: the tour or travel may require full payment at an earlier date. This provides the opportunity to have the matter discussed
• GO Holidays Limited will not be liable for any loss or In that case you will be advised at the time your booking is and investigated on the spot and a remedy negotiated then
damage of any kind that may arise from your use or processed. and there to enable you to continue enjoying your holiday.
consumption of, or inability to use or consume those 6.4 Credit Card not permitted unless travel agent acts We have found from experience that it is very difficult (in
facilities or services. as merchant. some countries impossible) for us to obtain redress for you
• The provision of those facilities or services is subject once travel has been completed. If this does not work, we
to the terms and conditions of your contract with 7. Amendment or Cancellation wish to be involved at the earliest possible moment and our
each Supplier. 7.1 If you wish, or circumstances require you to amend or cancel commitment is that we will immediately work on resolving the
• Where for any reason, a Supplier is unable to provide your booking for any reason, you should advise us in writing issue to your satisfaction.
particular facilities or services, then that Supplier may through your travel agent at the earliest possible time.
be entitled, under its contract with you to substitute 7.2 Where you cancel any booking more than thirty (30) days 14. Health or Disability
those services or facilities with comparable or equivalent prior to your departure you are likely to have to pay a fee. Some Suppliers may reserve the right to refuse to carry or
facilities or services without incurring any liability to you. A cancellation fee of $200 will be imposed where
You should check your contract with each Supplier. cancellation is made within thirty (30) days prior to your accommodate people who, because of a health condition
• All facilities or services described by us are subject to departure, plus any suppliers charges as per note 7.3. or disability, may require services or facilities to be provided in
availability from the Supplier. Please refer however to Clause 7.6 for special conditions in a special manner or at a certain stage of pregnancy.
• GO Holidays Limited will not be liable or responsible for some cases. You should check this with your travel agent.
any loss or damage relating to your baggage, personal 7.3 The above cancellation fees are required to offset booking,
possessions, health or welfare, or delays or travel communication and administration charges that will have 15. Legal Claims
disruptions unless these arise directly from the service already been incurred by us. In addition to our cancellation The laws of New Zealand will govern any claims or legal
we provide to you. fee, you may also be required to pay cancellation fees action in connection with the provision of our services to you.
imposed by our Suppliers (i.e. airlines, hotels, etc.) The Any claim or legal action against the Suppliers is likely to be
3. Business Purposes amount of each Supplier’s cancellation fee is beyond our subject to the terms of your contract with them, and may be
You agree that where our services are acquired for business control, and payment is solely your responsibility. You should governed by the laws of other countries.
purposes, or where you hold yourself out as acquiring our check with your travel agent concerning the amount of a
services for business purposes, the Consumer Guarantees Supplier’s cancellation fees. 16. Images
Act 1993 will not apply to any supply of goods or services
made under these conditions, and we will not be liable 7.4 To the extent that we are able to do so (bearing in mind Our thanks to Tourist Bureaus, hotel, tour operators, Cook
or responsible for any loss or damage of any kind to you, we are dependent upon third party availability beyond our Islands Tourism Corporation, David Kirkland, Craig Owen,
including any consequential loss or damage however it may control) we will be pleased to incorporate any reasonable Matthew Williams-Ellis, Junior Marsters, Jack TK Lee,
be caused. changes you request. An itinerary change may attract a fee Jim Harding, Peter Hancock, Turama Photography, Willie
similar to cancellation fees in Clause 7.2 above to cover our Tuiravakai.
4. Information in the Brochure administration costs.
4.1 This brochure was published on 2 December 2019 and is 7.5 Some Suppliers may reserve the right to cancel or amend PLEASE READ THESE CONDITIONS CAREFULLY
valid for services used 1 April 2020 to 31 March 2021 unless travel, accommodation, etc and GO Holidays must therefore The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this reserve similar rights to cancel or amend any holiday to services supplied by us except where they are acquired,
brochure are as at 7 November 2019. arrangements. or are held out as being acquired for business purposes.

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