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BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above.
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the In those cases the conditions specific to your tour will be
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied advised to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all 8. Insurance
redeemed by suppliers. the facilities or services provided by each Supplier. We strongly recommend that as a minimum you insure
4.3 Facilities or services may change after the date of publication.
1.2 We undertake to perform these services with reasonable We endeavour to keep travel agents informed of any changes yourself fully against cancellation, disruption, loss of luggage
care and skill. We will not be liable for any loss or damage, to information in this brochure that are brought to our and personal property, and medical expenses. Your travel
or loss of enjoyment which result from the act, default or attention. Prior to booking your ticket, you should ask your agent will be able to provide you with further information.
omission of any person other than ourselves or employees, travel agent about any changes to the published information
or any cause beyond our control. This includes (but is of which your agent may be aware. You should also make 9. Items Not Covered
not limited to) loss, damage or loss of enjoyment which sure that if your travel agent is advised of changes that occur
arises directly or indirectly from an Act of God, weather after booking, your travel agent is able to contact you. Unless otherwise specified, the cost of meals, drinks, laundry,
disruptions, dangers incidental to sea, fire, breakdown 4.4 All maps, illustrations and photographs are for indicative telephone calls, insurance, sightseeing tours, local taxes,
in machinery or equipment, acts of Government or purposes only and may not necessarily reflect actual places airport departure taxes, aviation insurance levies and passport
authorities whether legitimate or not, wars whether declared or positioning. or visa application fees are not included.
or not, hostilities, acts of terrorism, civil disturbances,
strikes, lockouts, riots, deaths, pilferage, epidemics, 4.5 Accommodation must be consecutive at the same hotel to 10. Package Costs
quarantines or medical, customs or immigration or qualify for free nights. Important: Hotels have the right to Included in the tour costs are charges for normal booking
change conditions e.g. 5th night free. Bonus offers: e.g.
emigration regulations. procedure costs, communication costs, administration,
free upgrade or late checkouts are subject to availability at
1.3 We are not able to exercise control over services we do not time of stay. research, printing, etc. Where the land arrangements of
supply directly, therefore we will not be responsible for any holidays are included in a composite package, an itemisation
loss or damage arising from: 5. Prices of costs will not be rendered.
• Any booking made directly with a service supplier by 5.1 All prices shown in this brochure are expressed in
your travel agent or by yourself direct; or New Zealand dollars. 11. Visas / Passports
• Any services which are not provided by us and which 5.2 Prices are to be used as a guide only. Accommodation prices For all holidays in this brochure you will require a valid
are additional to those described in this brochure. are based on the lowest room category in low season. Some passport. You are responsible for arranging your own
1.4 We will endeavour to provide the most suitable travel prices are based on dynamic rates, which means they will be passport, visa and health requirements (including
arrangements to meet the particular requirements you make different from the advertised price if it has been varied by the inoculation where applicable). You should check with
known to us. However, travel is an individual experience, and supplier since being advertised by GO Holidays. your travel agent who will be able to provide you with the
your preferences and opinions may vary from our own. For 5.3 Events beyond our control, such as currency fluctuations, necessary information.
this reason, we cannot take responsibility for your individual changes to the price of aviation fuel or changes to the cost of
satisfaction, neither can we take responsibility for weather nor services and facilities may result in the prices charged to you 12. Non-Use of Services or Facilities
for compatibility of fellow guests or staff during the course of being different. If, of your own choice, you decide not to use part or parts of
your travel. 5.4 It must be understood that if for any of the reasons mentioned the arranged services or facilities, you will not be entitled to a
in Clause 5.2 or Clause 5.3 price increases or variation of refund from us (provided we have carried out our service with
2. Supply of Travel, Entertainment, Accommodation Service terms are notified to us between the time of booking and reasonable skill and care and to your requirements)
and Facilities departure, we reserve the right to vary the price to you up to
2.1 When we make bookings with the providers of travel, the time of your departure. and you may not be entitled to a refund from any Supplier.
accommodation, entertainment, activities, facilities or services 5.5 All prices exclude travel agent service fees.
(“the Suppliers”) we are acting as a booking agent for the 13. GO Holidays Charter for Addressing Problems
Suppliers. 6. Payment In the event that you should strike a problem or you are
2.2 All travel, entertainment, activities, and accommodation 6.1 A deposit of $100 must be paid to your travel agent within dissatisfied with some aspect of the services or facilities
during the course of your trip, our recommendation is that
facilities or services are supplied directly to you by the seven (7) days of verbal or written confirmation of booking
Supplier. We have no control over the facilities or services request. Certain Suppliers may also require an additional you take the matter up directly with the supplier of the service
booking fee or deposit to be paid.
themselves, or the manner in which they are provided by the at the time, or as soon as practicable in the circumstances.
Suppliers. Therefore you should be aware of the following 6.2 A booking requested less than seven (7) days prior to This provides the opportunity to have the matter discussed
conditions: departure may incur communication charges. and investigated on the spot and a remedy negotiated then
• GO Holidays Limited will not be liable for any loss or 6.3 Final payment shall in all cases be made not less than and there to enable you to continue enjoying your holiday.
damage of any kind that may arise from your use or 30 days prior to departure. In some cases the terms of We have found from experience that it is very difficult (in
consumption of, or inability to use or consume those the tour or travel may require full payment at an earlier date. some countries impossible) for us to obtain redress for you
facilities or services. In that case you will be advised at the time your booking is once travel has been completed. If this does not work, we
processed.
• The provision of those facilities or services is subject wish to be involved at the earliest possible moment and our
to the terms and conditions of your contract with 6.4 Credit Card not permitted unless travel agent acts commitment is that we will immediately work on resolving the
each Supplier. as merchant. issue to your satisfaction.
• Where for any reason, a Supplier is unable to provide 7. Amendment or Cancellation
particular facilities or services, then that Supplier may 7.1 If you wish, or circumstances require you to amend or cancel 14. Health or Disability
be entitled, under its contract with you to substitute your booking for any reason, you should advise us in writing Some Suppliers may reserve the right to refuse to carry or
those services or facilities with comparable or equivalent through your travel agent at the earliest possible time. accommodate people who, because of a health condition
facilities or services without incurring any liability to you. or disability, may require services or facilities to be provided in
You should check your contract with each Supplier. 7.2 Where you cancel any booking more than thirty (30) days a special manner or at a certain stage of pregnancy.
• All facilities or services described by us are subject to prior to your departure you are likely to have to pay a fee. You should check this with your travel agent.
A cancellation fee of $200 will be imposed where
availability from the Supplier. cancellation is made within thirty (30) days prior to your
• GO Holidays Limited will not be liable or responsible for departure, plus any suppliers charges as per note 7.3. 15. Legal Claims
any loss or damage relating to your baggage, personal Please refer however to Clause 7.6 for special conditions in The laws of New Zealand will govern any claims or legal
possessions, health or welfare, or delays or travel some cases. action in connection with the provision of our services to you.
disruptions unless these arise directly from the service 7.3 The above cancellation fees are required to offset booking, Any claim or legal action against the Suppliers is likely to be
we provide to you. communication and administration charges that will have subject to the terms of your contract with them, and may be
already been incurred by us. In addition to our cancellation governed by the laws of other countries.
3. Business Purposes fee, you may also be required to pay cancellation fees
You agree that where our services are acquired for business imposed by our Suppliers (i.e. airlines, hotels, etc.) The
purposes, or where you hold yourself out as acquiring our amount of each Supplier’s cancellation fee is beyond our 16. Images
services for business purposes, the Consumer Guarantees control, and payment is solely your responsibility. You should Our thanks to tourist bureaus, hotels, tour operators, GNTO,
Act 1993 will not apply to any supply of goods or services check with your travel agent concerning the amount of a Katerina Kouzouni, Christos Drazos Photography, Tepzopoulos
made under these conditions, and we will not be liable Supplier’s cancellation fees. Panagiotis, Stathis Bouzoukas, Doulgeris, Kostas Mathioulakis
or responsible for any loss or damage of any kind to you, 7.4 To the extent that we are able to do so (bearing in mind Photography, George Sfiroeras, Panagiotis Papavasiliou,
including any consequential loss or damage however it may we are dependent upon third party availability beyond our Petros Kondilis, Studio Kouros, Nikos Libertas, Heinz Troll,
be caused. control) we will be pleased to incorporate any reasonable Chatziioannou Giannis, Pavlos Efthimiou, P Sofikitis, Georgios
changes you request. An itinerary change may attract a fee Tsichlis, Harry Zampetoulas, Fotis Serfas.
4. Information in the Brochure similar to cancellation fees in Clause 7.2 above to cover our
4.1 This brochure was published on 4 October 2022 and is valid administration costs. PLEASE READ THESE CONDITIONS CAREFULLY
for services used 1 November 2022 to 31 October 2023 7.5 Some Suppliers may reserve the right to cancel or amend travel, The guarantees under the Consumer Guarantees Act will apply
unless otherwise advised. Exchange rates used when costing accommodation, etc and GO Holidays must therefore reserve to services supplied by us except where they are acquired,
this brochure are as at 27 September 2022. similar rights to cancel or amend any holiday arrangements. or are held out as being acquired for business purposes.

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