Page 75 - Greece, Turkey & Croatia 2020

BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.5 Some Suppliers may reserve the right to cancel or amend
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and travel, accommodation, etc and GO Holidays must therefore
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the reserve similar rights to cancel or amend any holiday
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied arrangements.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all 7.6 There are cases where the terms of supply as to refundability
redeemed by suppliers. the facilities or services provided by each Supplier. of pre-payments require provisions different from the above.
1.2 We undertake to perform these services with reasonable 4.3 Facilities or services may change after the date of publication. In those cases the conditions specific to your tour will be
care and skill. We will not be liable for any loss or damage, We endeavour to keep travel agents informed of any changes advised to you at the time your booking is processed.
or loss of enjoyment which result from the act, default or to information in this brochure that are brought to our
omission of any person other than ourselves or employees, attention. Prior to booking your ticket, you should ask your 8. Insurance
or any cause beyond our control. This includes (but is travel agent about any changes to the published information We strongly recommend that as a minimum you insure
not limited to) loss, damage or loss of enjoyment which of which your agent may be aware. You should also make yourself fully against cancellation, disruption, loss of luggage
arises directly or indirectly from an Act of God, weather sure that if your travel agent is advised of changes that occur and personal property, and medical expenses. Your travel
disruptions, dangers incidental to sea, fire, breakdown after booking, your travel agent is able to contact you. agent will be able to provide you with further information.
in machinery or equipment, acts of Government or 4.4 All maps, illustrations and photographs are for indicative
authorities whether legitimate or not, wars whether purposes only and may not necessarily reflect actual places 9. Items Not Covered
declared or not, hostilities, acts of terrorism, civil or positioning. Unless otherwise specified, the cost of meals, drinks, laundry,
disturbances, strikes, lockouts, riots, deaths, pilferage, 4.5 Accommodation must be consecutive at the same hotel to telephone calls, insurance, sightseeing tours, local taxes,
epidemics, quarantines or medical, customs or immigration qualify for free nights. Important: Hotels have the right to airport departure taxes, aviation insurance levies and passport
or emigration regulations. or visa application fees are not included.
change conditions e.g. 5th night free. Bonus offers: e.g.
1.3 We are not able to exercise control over services we do not free upgrade or late checkouts are subject to availability at
supply directly, therefore we will not be responsible for any time of stay. 10. Package Costs
loss or damage arising from: Included in the tour costs are charges for normal booking
• Any booking made directly with a service supplier by 5. Prices procedure costs, communication costs, administration,
your travel agent or by yourself direct; or 5.1 All prices shown in this brochure are expressed in research, printing, etc. Where the land arrangements of
• Any services which are not provided by us and which New Zealand dollars. holidays are included in a composite package, an itemisation
are additional to those described in this brochure. of costs will not be rendered.
1.4 We will endeavour to provide the most suitable travel 5.2 Events beyond our control, such as currency fluctuations,
arrangements to meet the particular requirements you make changes to the price of aviation fuel or changes to the cost of 11. Visas / Passports
known to us. However, travel is an individual experience, and services and facilities may result in the prices charged to you For all holidays in this brochure you will require a valid
your preferences and opinions may vary from our own. For being different. passport. You are responsible for arranging your own
this reason, we cannot take responsibility for your individual 5.3 It must be understood that if for any of the reasons mentioned passport, visa and health requirements (including
satisfaction, neither can we take responsibility for weather nor in Clause 5.2 price increases or variation of terms are inoculation where applicable). You should check with
for compatibility of fellow guests or staff during the course of notified to us between the time of booking and departure, your travel agent who will be able to provide you with the
your travel. we reserve the right to vary the price to you up to the time of necessary information.
your departure.
2. Supply of Travel, Entertainment, Accommodation Service
and Facilities 5.4 All prices exclude travel agent service fees. 12. Non-Use of Services or Facilities
2.1 When we make bookings with the providers of travel, 6. Payment If, of your own choice, you decide not to use part or parts of
accommodation, entertainment, activities, facilities or services the arranged services or facilities, you will not be entitled to a
(“the Suppliers”) we are acting as a booking agent for the 6.1 A deposit of $100 must be paid to your travel agent within refund from us (provided we have carried out our service with
Suppliers. seven (7) days of verbal or written confirmation of booking reasonable skill and care and to your requirements)
request. Certain Suppliers may also require an additional and you may not be entitled to a refund from any Supplier.
2.2 All travel, entertainment, activities, and accommodation booking fee or deposit to be paid.
facilities or services are supplied directly to you by the
Supplier. We have no control over the facilities or services 6.2 A booking requested less than seven (7) days prior to 13. GO Holidays Charter for Addressing Problems
themselves, or the manner in which they are provided by the departure may incur communication charges. In the event that you should strike a problem or you are
Suppliers. Therefore you should be aware of the following 6.3 Final payment shall in all cases be made not less than dissatisfied with some aspect of the services or facilities
conditions: 30 days prior to departure. In some cases the terms of during the course of your trip, our recommendation is that
• GO Holidays Limited will not be liable for any loss or the tour or travel may require full payment at an earlier date. you take the matter up directly with the supplier of the service
damage of any kind that may arise from your use or In that case you will be advised at the time your booking is at the time, or as soon as practicable in the circumstances.
consumption of, or inability to use or consume those processed. This provides the opportunity to have the matter discussed
facilities or services. 6.4 Credit Card not permitted unless travel agent acts and investigated on the spot and a remedy negotiated then
• The provision of those facilities or services is subject as merchant. and there to enable you to continue enjoying your holiday.
to the terms and conditions of your contract with We have found from experience that it is very difficult (in
each Supplier. 7. Amendment or Cancellation some countries impossible) for us to obtain redress for you
• Where for any reason, a Supplier is unable to provide 7.1 If you wish, or circumstances require you to amend or cancel once travel has been completed. If this does not work, we
particular facilities or services, then that Supplier may wish to be involved at the earliest possible moment and our
be entitled, under its contract with you to substitute your booking for any reason, you should advise us in writing commitment is that we will immediately work on resolving the
those services or facilities with comparable or equivalent through your travel agent at the earliest possible time.
facilities or services without incurring any liability to you. 7.2 Where you cancel any booking more than thirty (30) days issue to your satisfaction.
You should check your contract with each Supplier. prior to your departure you are likely to have to pay a fee.
• All facilities or services described by us are subject to A cancellation fee of $200 will be imposed where 14. Health or Disability
availability from the Supplier. cancellation is made within thirty (30) days prior to your Some Suppliers may reserve the right to refuse to carry or
• GO Holidays Limited will not be liable or responsible for departure, plus any suppliers charges as per note 7.3. accommodate people who, because of a health condition
any loss or damage relating to your baggage, personal Please refer however to Clause 7.6 for special conditions in or disability, may require services or facilities to be provided in
possessions, health or welfare, or delays or travel a special manner or at a certain stage of pregnancy.
disruptions unless these arise directly from the service some cases. You should check this with your travel agent.
we provide to you. 7.3 The above cancellation fees are required to offset booking,
3. Business Purposes communication and administration charges that will have 15. Legal Claims
You agree that where our services are acquired for business already been incurred by us. In addition to our cancellation The laws of New Zealand will govern any claims or legal
purposes, or where you hold yourself out as acquiring our fee, you may also be required to pay cancellation fees action in connection with the provision of our services to you.
services for business purposes, the Consumer Guarantees imposed by our Suppliers (i.e. airlines, hotels, etc.) The Any claim or legal action against the Suppliers is likely to be
Act 1993 will not apply to any supply of goods or services amount of each Supplier’s cancellation fee is beyond our subject to the terms of your contract with them, and may be
made under these conditions, and we will not be liable control, and payment is solely your responsibility. You should
or responsible for any loss or damage of any kind to you, check with your travel agent concerning the amount of a governed by the laws of other countries.
including any consequential loss or damage however it may Supplier’s cancellation fees.
be caused. 16. Images
7.4 To the extent that we are able to do so (bearing in mind Our thanks to Tourist Bureaus, hotels and tour operators.
4. Information in the Brochure we are dependent upon third party availability beyond our
4.1 This brochure was published on 21 October 2019 and is control) we will be pleased to incorporate any reasonable PLEASE READ THESE CONDITIONS CAREFULLY
valid for services used 1 November 2019 – 31 October 2020 changes you request. An itinerary change may attract a fee The guarantees under the Consumer Guarantees Act will apply
unless otherwise advised. Exchange rates used when costing similar to cancellation fees in Clause 7.2 above to cover our to services supplied by us except where they are acquired,
this brochure are as at 1 October 2019. administration costs. or are held out as being acquired for business purposes.

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