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BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above.
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the In those cases the conditions specific to your tour will be
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied advised to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be 8. Insurance
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all We strongly recommend that as a minimum you insure
redeemed by suppliers. the facilities or services provided by each Supplier. yourself fully against cancellation, disruption, loss of luggage
4.3 Facilities or services may change after the date of publication.
1.2 We undertake to perform these services with reasonable We endeavour to keep travel agents informed of any changes and personal property, and medical expenses. Your travel
care and skill. We will not be liable for any loss or damage, to information in this brochure that are brought to our agent will be able to provide you with further information.
or loss of enjoyment which result from the act, default or attention. Prior to booking your ticket, you should ask your 9. Items Not Covered
omission of any person other than ourselves or employees, travel agent about any changes to the published information Unless otherwise specified, the cost of meals, drinks, laundry,
or any cause beyond our control. This includes (but is of which your agent may be aware. You should also make telephone calls, insurance, sightseeing tours, local taxes,
not limited to) loss, damage or loss of enjoyment which sure that if your travel agent is advised of changes that occur airport departure taxes, aviation insurance levies and passport
arises directly or indirectly from an Act of God, weather after booking, your travel agent is able to contact you. or visa application fees are not included.
disruptions, dangers incidental to sea, fire, breakdown 4.4 All maps, illustrations and photographs are for indicative
in machinery or equipment, acts of Government or purposes only and may not necessarily reflect actual places 10. Package Costs
authorities whether legitimate or not, wars whether declared or positioning. Included in the tour costs are charges for normal booking
or not, hostilities, acts of terrorism, civil disturbances, procedure costs, communication costs, administration,
strikes, lockouts, riots, deaths, pilferage, epidemics, 4.5 Accommodation must be consecutive at the same hotel to research, printing, etc. Where the land arrangements of
quarantines or medical, customs or immigration or qualify for free nights. Important: Hotels have the right to holidays are included in a composite package, an itemisation
emigration regulations. change conditions e.g. 5th night free. Bonus offers: e.g. of costs will not be rendered.
free upgrade or late checkouts are subject to availability at
1.3 We are not able to exercise control over services we do not time of stay. 11. Visas / Passports
supply directly, therefore we will not be responsible for any For all holidays in this brochure you will require a valid
loss or damage arising from: 5. Prices passport. You are responsible for arranging your own
5.1 All prices shown in this brochure are expressed in passport, visa and health requirements (including
• Any booking made directly with a service supplier by New Zealand dollars. inoculation where applicable). You should check with
your travel agent or by yourself direct; or your travel agent who will be able to provide you with the
• Any services which are not provided by us and which 5.2 Prices are to be used as a guide only. Accommodation prices necessary information.
are additional to those described in this brochure. are based on the lowest room category in low season. Some
prices are based on dynamic rates, which means they will be
1.4 We will endeavour to provide the most suitable travel different from the advertised price if it has been varied by the 12. Non-Use of Services or Facilities
arrangements to meet the particular requirements you make supplier since being advertised by GO Holidays. If, of your own choice, you decide not to use part or parts of
known to us. However, travel is an individual experience, and the arranged services or facilities, you will not be entitled to a
your preferences and opinions may vary from our own. For 5.3 Events beyond our control, such as currency fluctuations, refund from us (provided we have carried out our service with
reasonable skill and care and to your requirements)
changes to the price of aviation fuel or changes to the cost of
this reason, we cannot take responsibility for your individual services and facilities may result in the prices charged to you and you may not be entitled to a refund from any Supplier.
satisfaction, neither can we take responsibility for weather nor being different.
for compatibility of fellow guests or staff during the course of 13. GO Holidays Charter for Addressing Problems
your travel. 5.4 It must be understood that if for any of the reasons mentioned In the event that you should strike a problem or you are
in Clause 5.2 or Clause 5.3 price increases or variation of dissatisfied with some aspect of the services or facilities
2. Supply of Travel, Entertainment, Accommodation Service terms are notified to us between the time of booking and during the course of your trip, our recommendation is that
and Facilities departure, we reserve the right to vary the price to you up to you take the matter up directly with the supplier of the service
2.1 When we make bookings with the providers of travel, the time of your departure. at the time, or as soon as practicable in the circumstances.
accommodation, entertainment, activities, facilities or services 5.5 All prices exclude travel agent service fees. This provides the opportunity to have the matter discussed
(“the Suppliers”) we are acting as a booking agent for the 6. Payment and investigated on the spot and a remedy negotiated then
Suppliers. and there to enable you to continue enjoying your holiday.
6.1 A deposit of $100 must be paid to your travel agent within We have found from experience that it is very difficult (in
2.2 All travel, entertainment, activities, and accommodation seven (7) days of verbal or written confirmation of booking some countries impossible) for us to obtain redress for you
facilities or services are supplied directly to you by the request. Certain Suppliers may also require an additional once travel has been completed. If this does not work, we
Supplier. We have no control over the facilities or services booking fee or deposit to be paid. wish to be involved at the earliest possible moment and our
themselves, or the manner in which they are provided by the 6.2 A booking requested less than seven (7) days prior to commitment is that we will immediately work on resolving the
Suppliers. Therefore you should be aware of the following departure may incur communication charges. issue to your satisfaction.
conditions:
6.3 Final payment shall in all cases be made not less than 14. Health or Disability
• GO Holidays Limited will not be liable for any loss or 30 days prior to departure. In some cases the terms of Some Suppliers may reserve the right to refuse to carry or
damage of any kind that may arise from your use or the tour or travel may require full payment at an earlier date. accommodate people who, because of a health condition
consumption of, or inability to use or consume those In that case you will be advised at the time your booking is or disability, may require services or facilities to be provided in
facilities or services. processed. a special manner or at a certain stage of pregnancy.
• The provision of those facilities or services is subject 6.4 Credit Card not permitted unless travel agent acts You should check this with your travel agent.
to the terms and conditions of your contract with as merchant. 15. Legal Claims
each Supplier.
• Where for any reason, a Supplier is unable to provide 7. Amendment or Cancellation The laws of New Zealand will govern any claims or legal
action in connection with the provision of our services to you.
particular facilities or services, then that Supplier may 7.1 If you wish, or circumstances require you to amend or cancel Any claim or legal action against the Suppliers is likely to be
be entitled, under its contract with you to substitute your booking for any reason, you should advise us in writing subject to the terms of your contract with them, and may be
those services or facilities with comparable or equivalent through your travel agent at the earliest possible time. governed by the laws of other countries.
facilities or services without incurring any liability to you. 7.2 Where you cancel any booking more than thirty (30) days
You should check your contract with each Supplier. prior to your departure you are likely to have to pay a fee. 16. Images
• All facilities or services described by us are subject to A cancellation fee of $200 will be imposed where Our thanks to tourist bureaus, hotels, tour operators, Destination
availability from the Supplier. cancellation is made within thirty (30) days prior to your Canada, VIA Rail, Rocky Mountaineer, Tourism Jasper/Parks
Canada/Ryan Bray/Sarah Hatton, Destination Vancouver/
• GO Holidays Limited will not be liable or responsible for departure, plus any suppliers charges as per note 7.3. Barbershop Films, Stanley Park, Lake Louise Sightseeing Gondol
Please refer however to Clause 7.6 for special conditions in
any loss or damage relating to your baggage, personal some cases. & Wildlife Interpretive Centre, Visit Alaska/Chris McLennan, Visit
possessions, health or welfare, or delays or travel Anchorage/Donna Dewhurst/Kerry Tasker/Juno Kim/Lilly Kelly/
disruptions unless these arise directly from the service 7.3 The above cancellation fees are required to offset booking, Roy Neese, Aurora Pointe Activity Center, Destination BC/Andrew
we provide to you. communication and administration charges that will have Strain/Garry Henkel/Jake Byrne, Tourism Whistler/Justa Jeskova
already been incurred by us. In addition to our cancellation Photography, Aurora Village, Government of Yukon/Cathie Arc,
3. Business Purposes fee, you may also be required to pay cancellation fees Northwest Territories Tourism/Adam Pisani, Courtesy of Chruchill
You agree that where our services are acquired for business imposed by our Suppliers (i.e. airlines, hotels, etc.) The Wild/Mandel Missy/Scott Zielke, Frontiers North Adventures/
purposes, or where you hold yourself out as acquiring our amount of each Supplier’s cancellation fee is beyond our Abby Matheson/Jessica Burtnick, Destination Toronto, Courtesy
services for business purposes, the Consumer Guarantees control, and payment is solely your responsibility. You should of Travel Manitoba/Dennis Fast, Destination Québec cité/Nicole
Act 1993 will not apply to any supply of goods or services check with your travel agent concerning the amount of a Rosania, Mélanie Jean, Destination Ontario, Ottawa Tourism,
made under these conditions, and we will not be liable Supplier’s cancellation fees. RDV Tour, Aaron McKenzie Fraser, Darren Bernaerdt, Dennis
or responsible for any loss or damage of any kind to you, 7.4 To the extent that we are able to do so (bearing in mind Minty, Discover Canada Tours, Dolf Vermeulen, Frank Flavin
including any consequential loss or damage however it may we are dependent upon third party availability beyond our Photography, Gillian Lloyd Photography, Glenn Aronwits, Hamish
be caused. control) we will be pleased to incorporate any reasonable Hamilton, Jad Davenport, Robert Postma, Malahat Sky Walk,
changes you request. An itinerary change may attract a fee Nigel Fearon Photography, Noel Rogers, Nova Film & Croisiere
4. Information in the Brochure similar to cancellation fees in Clause 7.2 above to cover our AML, Scott Forsyth, Shane Kuhn and Tye Carson.
4.1 This brochure was published on 29 August 2025 and is valid administration costs. PLEASE READ THESE CONDITIONS CAREFULLY
for services used 1 April 2026 to 31 March 2027 unless 7.5 Some Suppliers may reserve the right to cancel or amend travel, The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this accommodation, etc and GO Holidays must therefore reserve to services supplied by us except where they are acquired,
brochure are as at 19 August 2025. similar rights to cancel or amend any holiday arrangements. or are held out as being acquired for business purposes.
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