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BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 9. Items Not Covered
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and Unless otherwise specified, the cost of meals, drinks, laundry,
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the telephone calls, insurance, sightseeing tours, local taxes,
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied airport departure taxes, aviation insurance levies and passport
to us by the Suppliers. We do not have, and cannot be
entertainment and accommodation facilities and services, and reasonably expected to have, personal knowledge about all the or visa application fees are not included.
making bookings, issuing tickets and issuing vouchers to be facilities or services provided by each Supplier. 10. Package Costs
redeemed by suppliers. 4.3 Facilities or services may change after the date of publication. Included in the tour costs are charges for normal booking
1.2 We undertake to perform these services with reasonable care We endeavour to keep travel agents informed of any changes procedure costs, communication costs, administration,
and skill. We will not be liable for any loss or damage, or loss to information in this brochure that are brought to our research, printing, etc. Where the land arrangements of
of enjoyment which result from the act, default or omission attention. Prior to booking your ticket, you should ask your holidays are included in a composite package, an itemisation
travel agent about any changes to the published information of
of any person other than ourselves or employees, or any which your agent may be aware. You should also make sure of costs will not be rendered.
cause beyond our control. This includes (but is not limited to) that if your travel agent is advised of changes that occur after 11. Visas / Passports
loss, damage or loss of enjoyment which arises directly or booking, your travel agent is able to contact you. For all holidays in this brochure you will require a valid
indirectly from an Act of God, weather disruptions, dangers 4.4 All maps, illustrations and photographs are for indicative passport. You are responsible for arranging your own
incidental to sea, fire, breakdown in machinery or equipment, purposes only and may not necessarily reflect actual places passport, visa and health requirements (including inoculation
acts of Government or authorities whether legitimate or not, or positioning. where applicable). You should check with your travel
wars whether declared or not, hostilities, acts of terrorism, 4.5 Accommodation must be consecutive at the same hotel to agent who will be able to provide you with the necessary
civil disturbances, strikes, lockouts, riots, deaths, pilferage, qualify for free nights. Important: Hotels have the right to information.
epidemics, quarantines or medical, customs or immigration or change conditions e.g. 5th night free. Bonus offers: e.g. 12. Non-Use of Services or Facilities
emigration regulations. free upgrade or late checkouts are subject to availability at
time of stay. If, of your own choice, you decide not to use part or parts of
1.3 We are not able to exercise control over services we do not the arranged services or facilities, you will not be entitled to a
supply directly, therefore we will not be responsible for any 5. Prices refund from us (provided we have carried out our service with
5.1 All prices shown in this brochure are expressed in
loss or damage arising from: New Zealand dollars. reasonable skill and care and to your requirements)
• Any booking made directly with a service supplier by your 5.2 Prices are to be used as a guide only. Accommodation prices and you may not be entitled to a refund from any Supplier.
travel agent or by yourself direct; or are based on the lowest room category in low season. Some 13. GO Holidays Charter for Addressing Problems
• Any services which are not provided by us and which are prices are based on dynamic rates, which means they will be In the event that you should strike a problem or you are
different from the advertised price if it has been varied by the
dissatisfied with some aspect of the services or facilities during
additional to those described in this brochure. supplier since being advertised by GO Holidays. the course of your trip, our recommendation is that you take
1.4 We will endeavour to provide the most suitable travel 5.3 Events beyond our control, such as currency fluctuations, the matter up directly with the supplier of the service at the
arrangements to meet the particular requirements you make changes to the price of aviation fuel or changes to the cost of time, or as soon as practicable in the circumstances. This
known to us. However, travel is an individual experience, and services and facilities may result in the prices charged to you provides the opportunity to have the matter discussed and
your preferences and opinions may vary from our own. For being different. investigated on the spot and a remedy negotiated then and
this reason, we cannot take responsibility for your individual 5.4 It must be understood that if for any of the reasons mentioned there to enable you to continue enjoying your holiday. We have
satisfaction, neither can we take responsibility for weather nor in Clause 5.2 or Clause 5.3 price increases or variation of found from experience that it is very difficult (in some countries
for compatibility of fellow guests or staff during the course of terms are notified to us between the time of booking and impossible) for us to obtain redress for you once travel has
your travel. departure, we reserve the right to vary the price to you up to been completed. If this does not work, we wish to be involved
the time of your departure.
2. Supply of Travel, Entertainment, Accommodation Service 5.5 All prices exclude travel agent service fees. at the earliest possible moment and our commitment is
that we will immediately work on resolving the issue to your
and Facilities 6. Payment satisfaction.
2.1 When we make bookings with the providers of travel, 6.1 A deposit of $100 must be paid to your travel agent within 14. Health or Disability
accommodation, entertainment, activities, facilities or services seven (7) days of verbal or written confirmation of booking Some Suppliers may reserve the right to refuse to carry or
(“the Suppliers”) we are acting as a booking agent for the request. Certain Suppliers may also require an additional accommodate people who, because of a health condition
Suppliers. booking fee or deposit to be paid. or disability, may require services or facilities to be provided in
6.2 A booking requested less than seven (7) days prior to
2.2 All travel, entertainment, activities, and accommodation departure may incur communication charges. a special manner or at a certain stage of pregnancy.
facilities or services are supplied directly to you by the You should check this with your travel agent.
Supplier. We have no control over the facilities or services 6.3 Final payment shall in all cases be made not less than 15. UNIVERSAL STUDIOS SINGAPORE
30 days prior to departure. In some cases the terms of
themselves, or the manner in which they are provided by the the tour or travel may require full payment at an earlier date. Jurassic Park TM & © Universal Studios/Amblin
Suppliers. Therefore you should be aware of the following In that case you will be advised at the time your booking is Entertainment. All rights reserved. Shrek, Puss In Boots and
conditions: processed. all DreamWorks Animation elements © 2024 DreamWorks
• GO Holidays Limited will not be liable for any loss or 6.4 Credit Card not permitted unless travel agent acts Animation L.L.C. TRANSFORMERS and its logo and all related
damage of any kind that may arise from your use or as merchant. characters are trademarks of Hasbro and are used with
consumption of, or inability to use or consume those 7. Amendment or Cancellation permission. © 2024 Hasbro. All Rights Reserved. © 2024
facilities or services. 7.1 If you wish, or circumstances require you to amend or cancel DreamWorks L.L.C. and Paramount Pictures Corporation. All
Rights Reserved. Battlestar Galactica TM Universal Studios
• The provision of those facilities or services is subject your booking for any reason, you should advise us in writing & © 2024 Universal Content Productions LLC. All rights
through your travel agent at the earliest possible time.
to the terms and conditions of your contract with 7.2 Where you cancel any booking more than thirty (30) days reserved. Sesame Street TM and associated characters,
each Supplier. prior to your departure you are likely to have to pay a fee. trademarks and design elements are owned and licensed by
• Where for any reason, a Supplier is unable to provide A cancellation fee of $200 will be imposed where Sesame Workshop. © 2024 Sesame Workshop. All rights
particular facilities or services, then that Supplier may cancellation is made within thirty (30) days prior to your reserved. Minions and all related elements and indicia TM &
be entitled, under its contract with you to substitute departure, plus any suppliers charges as per note 7.3. © 2024 Universal Studios. All rights reserved. UNIVERSAL
Please refer however to Clause 7.6 for special conditions in
those services or facilities with comparable or equivalent some cases. STUDIOS, UNIVERSAL STUDIOS SINGAPORE, Universal Globe
logo, and all Universal elements and related indicia TM & ©
facilities or services without incurring any liability to you. 7.3 The above cancellation fees are required to offset booking, 2024 Universal Studios. All Rights Reserved.
You should check your contract with each Supplier. communication and administration charges that will have
• All facilities or services described by us are subject to already been incurred by us. In addition to our cancellation fee, 16. Legal Claims
The laws of New Zealand will govern any claims or legal
availability from the Supplier. you may also be required to pay cancellation fees imposed by action in connection with the provision of our services to you.
our Suppliers (i.e. airlines, hotels, etc.) The amount of each
• GO Holidays Limited will not be liable or responsible for Supplier’s cancellation fee is beyond our control, and payment Any claim or legal action against the Suppliers is likely to be
any loss or damage relating to your baggage, personal is solely your responsibility. You should check with your travel subject to the terms of your contract with them, and may be
possessions, health or welfare, or delays or travel agent concerning the amount of a Supplier’s cancellation fees. governed by the laws of other countries.
disruptions unless these arise directly from the service 7.4 To the extent that we are able to do so (bearing in mind 17. Images
we provide to you. we are dependent upon third party availability beyond our Our thanks to tourist bureaus, hotels, tour operators,
control) we will be pleased to incorporate any reasonable
3. Business Purposes changes you request. An itinerary change may attract a fee Singapore Tourism Board, Tourism Malaysia, Adam Bruzzone,
You agree that where our services are acquired for business similar to cancellation fees in Clause 7.2 above to cover our Alex Soh Photogaphy, Anton Chia, Big Foot Productions,
administration costs.
Clarence Aw, Daniel Koh, Dorry Fish, EDDIE BUAY, Ho Wai
purposes, or where you hold yourself out as acquiring our 7.5 Some Suppliers may reserve the right to cancel or amend travel, Kay, Iana Ianakieva, Ideabox, Jamie Tan, Jorg Sundermann,
services for business purposes, the Consumer Guarantees Act accommodation, etc and GO Holidays must therefore reserve KAHNZ, Marc Tan, Marc Tey Ge Wai, Masano Kawana, Paul
1993 will not apply to any supply of goods or services made similar rights to cancel or amend any holiday arrangements. Thuysbaert, Ralf Tooten, Shayne Tan, Sofitel Marcoms, Teo
under these conditions, and we will not be liable or responsible 7.6 There are cases where the terms of supply as to refundability Studios, Toonman Blchin and Wong Kin Leong Annacorp Sgp.
for any loss or damage of any kind to you, including any of pre-payments require provisions different from the above. In
those cases the conditions specific to your tour will be advised
consequential loss or damage however it may be caused. to you at the time your booking is processed.
4. Information in the Brochure 8. Insurance
4.1 This brochure was published on 21 November 2024 and is We strongly recommend that as a minimum you insure PLEASE READ THESE CONDITIONS CAREFULLY
valid for services used 1 April 2025 to 31 March 2026 unless yourself fully against cancellation, disruption, loss of luggage The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this and personal property, and medical expenses. Your travel to services supplied by us except where they are acquired,
brochure are as at 12 November 2024. agent will be able to provide you with further information. or are held out as being acquired for business purposes.
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