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Booking Conditions
1. Our Services and Obligations
1.1 The services within this brochure are supplied
by the wholesaler GO Holidays, a division
of Helloworld NZ. They consist of arranging
and co-ordinating travel, entertainment and
accommodation facilities and services, and 4.2
making bookings, issuing tickets and issuing
vouchers to be redeemed by suppliers.
1.2 We undertake to perform these services with
reasonable care and skill. We will not be liable for
any loss or damage, or loss of enjoyment which
result from the act, default or omission of any
person other than ourselves or employees, or any
cause beyond our control. This includes (but is not 4.3
limited to) loss, damage or loss of enjoyment which
arises directly or indirectly from an Act of God,
weather disruptions, dangers incidental to sea,
fire, breakdown in machinery or equipment, acts
of Government or authorities whether legitimate or
not, wars whether declared or not, hostilities, acts
of terrorism, civil disturbances, strikes, lockouts,
riots, deaths, pilferage, epidemics, quarantines
or medical, customs or immigration or emigration
regulations. 4.4
1.3 We are not able to exercise control over services
we do not supply directly, therefore we will not be
responsible for any loss or damage arising from: 4.5
• Any booking made directly with a service
supplier by your travel agent or by yourself
direct; or
• Any services which are not provided by us and
which are additional to those described in this 5.
brochure. 5.1
1.4 We will endeavour to provide the most suitable travel
arrangements to meet the particular requirements
you make known to us. However, travel is an
individual experience, and your preferences and 5.2
opinions may vary from our own. For this reason,
we cannot take responsibility for your individual
satisfaction, neither can we take responsibility for
weather nor for compatibility of fellow guests or staff 5.3
during the course of your travel.
2. Supply of Travel, Entertainment, Accommodation
2.1 Service and Facilities
2.2 When we make bookings with the providers of travel,
accommodation, entertainment, activities, facilities or 6.
services (“the Suppliers”) we are acting as a booking 6.1
agent for the Suppliers.
2.3 All travel, entertainment, activities, and
accommodation facilities or services are supplied
directly to you by the Supplier. We have no control over
the facilities or services themselves, or the manner in
which they are provided by the Suppliers. Therefore 6.2
you should be aware of the following conditions:
• GO Holidays Limited will not be liable for any 6.3
loss or damage of any kind that may arise from
your use or consumption of, or inability to use
or consume those facilities or services.
• The provision of those facilities or services is 6.4
subject to the terms and conditions of your
contract with each Supplier.
• Where for any reason, a Supplier is unable to 7.
provide particular facilities or services, then that 7.1
Supplier may be entitled, under its contract with
you to substitute those services or facilities with
comparable or equivalent facilities or services
without incurring any liability to you. You should
check your contract with each Supplier. 7.2
• All facilities or services described by us are
subject to availability from the Supplier.
• GO Holidays Limited will not be liable or
responsible for any loss or damage relating to
your baggage, personal possessions, health or
welfare, or delays or travel disruptions unless
these arise directly from the service we provide 7.3
to you.
3. Business Purposes
You agree that where our services are acquired for
business purposes, or where you hold yourself out
as acquiring our services for business purposes, the
Consumer Guarantees Act 1993 will not apply to
any supply of goods or services made under these
conditions, and we will not be liable or responsible
for any loss or damage of any kind to you, including 7.4
any consequential loss or damage however it may
be caused.
4. Information in the Brochure
4.1 This brochure was published on 14 March 2017 and is
valid for services used 1 April 2017 – 31 March 2018
unless otherwise advised. Exchange rates used when
costing this brochure are as at 7 March 2017.
While we have exercised reasonable care and skill to
ensure that the contents of this brochure are correct,
accurate, and up-to-date at the time of publishing,
please note that the contents of this brochure are
based on information supplied to us by the Suppliers.
We do not have, and cannot be reasonably expected
to have, personal knowledge about all the facilities or
services provided by each Supplier.
Facilities or services may change after the date of
publication. We endeavour to keep travel agents
informed of any changes to information in this
brochure that are brought to our attention. Prior to
booking your ticket, you should ask your travel agent
about any changes to the published information of
which your agent may be aware. You should also
make sure that if your travel agent is advised of
changes that occur after booking, your travel agent
is able to contact you.
All maps, illustrations and photographs are for
indicative purposes only and may not necessarily
reflect actual places or positioning.
Accommodation must be consecutive at the same
hotel to qualify for free nights. Important: Hotels have 10.
the right to change conditions e.g. 5th night free.
Bonus offers: e.g. free upgrade or late checkouts are
subject to availability at time of stay.
Prices
All prices shown in this brochure are on a per person
basis unless otherwise stated and are expressed in
New Zealand dollars. Vehicle rates are per vehicle.
Events beyond our control, such as currency
fluctuations, changes to the price of aviation fuel or
changes to the cost of services and facilities may
result in the prices charged to you being different.
It must be understood that if for any of the reasons
mentioned in Clause 5.2 price increases or variation
of terms are notified to us between the time of
booking and departure, we reserve the right to vary
the price to you up to the time of your departure.
5.4 All prices exclude travel agent service fees.
Payment
A deposit of $100 must be paid to your travel
agent within seven (7) days of verbal or written
confirmation of booking request. Certain Suppliers
may also require an additional booking fee or deposit
to be paid.
A booking requested less than seven (7) days prior to
departure may incur communication charges.
Final payment shall in all cases by made not less
than 30 days prior to departure. In some cases the
terms of the tour or travel may require full payment
at an earlier date. In that case you will be advised at
the time your booking is processed.
Credit Card not permitted unless travel agent acts
as merchant.
Amendment or Cancellation
If you wish, or circumstances require you to amend
or cancel your booking for any reason, you should
advise us in writing through your travel agent at the
earliest possible time.
Where you cancel any booking more than thirty (30)
days prior to your departure you are likely to have to
pay a fee. A cancellation fee of $200 will be imposed
where cancellation is made within thirty (30) days
prior to your departure, plus any suppliers charges
as per note 7.3. Please refer however to Clause 7.6
for special conditions in some cases.
The above cancellation fees are required to offset
booking, communication and administration charges
that will have already been incurred by us. In addition
to our cancellation fee, you may also be required to
pay cancellation fees imposed by our Suppliers (i.e.
airlines, hotels, etc.) The amount of each Supplier’s
cancellation fee is beyond our control, and payment
is solely your responsibility. You should check
with your travel agent concerning the amount of a
Supplier’s cancellation fees.
To the extent that we are able to do so (bearing in
mind we are dependent upon third party availability
beyond our control) we will be pleased to incorporate BOOKING CONDITIONS
any reasonable changes you request. An itinerary
change may attract a fee similar to cancellation fees in
Clause 7.2 above to cover our administration costs.
7.5 Some Suppliers may reserve the right to cancel or
amend travel, accommodation, etc and GO Holidays
must therefore reserve similar rights to cancel or
amend any holiday arrangements.
7.6 There are cases where the terms of supply as to
refundability of pre-payments require provisions
different from the above. In those cases the
conditions specific to your tour will be advised to you
at the time your booking is processed.
8. Insurance
We strongly recommend that as a minimum you
insure yourself fully against cancellation, disruption,
loss of luggage and personal property, and medical
expenses. Your travel agent will be able to provide
you with further information.
9. Items Not Covered
Unless otherwise specified, the cost of meals, drinks,
laundry, telephone calls, insurance, sightseeing
tours, local taxes, airport departure taxes, aviation
insurance levies and passport or visa application
fees are not included.
Package Costs
Included in the tour costs are charges for normal
booking procedure costs, communication costs,
administration, research, printing, etc. Where the land
arrangements of holidays are included in a composite
package, an itemisation of costs will not be rendered.
11. Visas / Passports
For all holidays in this brochure you will require a
valid passport. You are responsible for arranging
your own passport, visa and health requirements
(including inoculation where applicable). You should
check with your travel agent who will be able to
provide you with the necessary information.
12. Non-Use of Services or Facilities
If, of your own choice, you decide not to use part
or parts of the arranged services or facilities, you
will not be entitled to a refund from us (provided we
have carried out our service with reasonable skill and
care and to your requirements) and you may not be
entitled to a refund from any Supplier.
13. GO Holidays Charter for Addressing Problems
In the event that you should strike a problem or you
are dissatisfied with some aspect of the services
or facilities during the course of your trip, our
recommendation is that you take the matter up
directly with the supplier of the service at the time,
or as soon as practicable in the circumstances.
This provides the opportunity to have the matter
discussed and investigated on the spot and a
remedy negotiated then and there to enable you to
continue enjoying your holiday. We have found from
experience that it is very difficult (in some countries
impossible) for us to obtain redress for you once
travel has been completed. If this does not work, we
wish to be involved at the earliest possible moment
and our commitment is that we will immediately
work on resolving the issue to your satisfaction.
14. Health or Disability
Some Suppliers may reserve the right to refuse to
carry or accommodate people who, because of a
health condition or disability, may require services
or facilities to be provided in a special manner or at
a certain stage of pregnancy. You should check this
with your travel agent.
15. Legal Claims
The laws of New Zealand will govern any claims or
legal action in connection with the provision of our
services to you. Any claim or legal action against the
Suppliers is likely to be subject to the terms of your
contract with them, and may be governed by the
laws of other countries.
16. Images
Our thanks to Norfolk Island Tourism
PLEASE READ THESE CONDITIONS CAREFULLY
The guarantees under the Consumer Guarantees Act will apply to
services supplied by us except where they are acquired, or are
held out as being acquired for business purposes.
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