Page 87 - Northern Territory 2020

BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.5 Some Suppliers may reserve the right to cancel or amend
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and travel, accommodation, etc and GO Holidays must therefore
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the reserve similar rights to cancel or amend any holiday
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied arrangements.
to us by the Suppliers. We do not have, and cannot be
entertainment and accommodation facilities and services, reasonably expected to have, personal knowledge about all 7.6 There are cases where the terms of supply as to
and making bookings, issuing tickets and issuing vouchers the facilities or services provided by each Supplier. refundability of pre-payments require provisions different
to be redeemed by suppliers. 4.3 Facilities or services may change after the date of from the above. In those cases the conditions specific to
1.2 We undertake to perform these services with reasonable publication. We endeavour to keep travel agents informed of your tour will be advised to you at the time your booking
care and skill. We will not be liable for any loss or damage, any changes to information in this brochure that are brought is processed.
or loss of enjoyment which result from the act, default or to our attention. Prior to booking your ticket, you should
omission of any person other than ourselves or employees, ask your travel agent about any changes to the published 8. Insurance
or any cause beyond our control. This includes (but is information of which your agent may be aware. You should We strongly recommend that as a minimum you insure
not limited to) loss, damage or loss of enjoyment which also make sure that if your travel agent is advised of yourself fully against cancellation, disruption, loss of luggage
arises directly or indirectly from an Act of God, weather changes that occur after booking, your travel agent is able and personal property, and medical expenses. Your travel
disruptions, dangers incidental to sea, fire, breakdown to contact you.
in machinery or equipment, acts of Government or 4.4 All maps, illustrations and photographs are for indicative agent will be able to provide you with further information.
authorities whether legitimate or not, wars whether declared purposes only and may not necessarily reflect actual places
or not, hostilities, acts of terrorism, civil disturbances, or positioning. 9. Items Not Covered
strikes, lockouts, riots, deaths, pilferage, epidemics, 4.5 Accommodation must be consecutive at the same hotel to Unless otherwise specified, the cost of meals, drinks, laundry,
quarantines or medical, customs or immigration or qualify for free nights. Important: Hotels have the right to telephone calls, insurance, sightseeing tours, local taxes,
emigration regulations. change conditions e.g. 5th night free. Bonus offers: e.g. airport departure taxes, aviation insurance levies and passport
1.3 We are not able to exercise control over services we do not free upgrade or late checkouts are subject to availability at or visa application fees are not included.
supply directly, therefore we will not be responsible for any time of stay.
loss or damage arising from: 10. Package Costs
• Any booking made directly with a service supplier by 5. Prices Included in the tour costs are charges for normal booking
your travel agent or by yourself direct; or 5.1 All prices shown in this brochure are expressed in procedure costs, communication costs, administration,
• Any services which are not provided by us and which New Zealand dollars. research, printing, etc. Where the land arrangements of
are additional to those described in this brochure. 5.2 Events beyond our control, such as currency fluctuations, holidays are included in a composite package, an itemisation
1.4 We will endeavour to provide the most suitable travel changes to the price of aviation fuel or changes to the cost of costs will not be rendered.
arrangements to meet the particular requirements you make of services and facilities may result in the prices charged to
known to us. However, travel is an individual experience, you being different. 11. Visas / Passports
and your preferences and opinions may vary from our own. 5.3 It must be understood that if for any of the reasons For all holidays in this brochure you will require a valid
For this reason, we cannot take responsibility for your mentioned in Clause 5.2 price increases or variation of passport. You are responsible for arranging your own
individual satisfaction, neither can we take responsibility for terms are notified to us between the time of booking and passport, visa and health requirements (including
weather nor for compatibility of fellow guests or staff during departure, we reserve the right to vary the price to you up to inoculation where applicable). You should check with
the course of your travel. the time of your departure. your travel agent who will be able to provide you with the
5.4 All prices exclude travel agent service fees. necessary information.
2. Supply of Travel, Entertainment, Accommodation Service 5.5 Rail conditions of carriage: Full rail terms and conditions
and Facilities may be obtained from GO Holidays. By booking rail travel 12. Non-Use of Services or Facilities
2.1 When we make bookings with the providers of travel, through GO Holidays you agree to be bound by Great If, of your own choice, you decide not to use part or parts of
accommodation, entertainment, activities, facilities or Southern Rail’s Booking and Travel Conditions. the arranged services or facilities, you will not be entitled to a
services (“the Suppliers”) we are acting as a booking agent refund from us (provided we have carried out our service with
for the Suppliers. 6. Payment reasonable skill and care and to your requirements)
2.2 All travel, entertainment, activities, and accommodation 6.1 A deposit of $100 must be paid to your travel agent within and you may not be entitled to a refund from any Supplier.
facilities or services are supplied directly to you by the seven (7) days of verbal or written confirmation of booking
Supplier. We have no control over the facilities or services request. Certain Suppliers may also require an additional 13. GO Holidays Charter for Addressing Problems
themselves, or the manner in which they are provided by the booking fee or deposit to be paid.
Suppliers. Therefore you should be aware of the following 6.2 A booking requested less than seven (7) days prior to In the event that you should strike a problem or you are
conditions: departure may incur communication charges. dissatisfied with some aspect of the services or facilities
during the course of your trip, our recommendation is
• GO Holidays Limited will not be liable for any loss or 6.3 Final payment shall in all cases be made not less than 30 that you take the matter up directly with the supplier of
damage of any kind that may arise from your use or days (45 days for The Ghan 14 Day Territory Adventure Rail the service at the time, or as soon as practicable in the
consumption of, or inability to use or consume those Holiday Package and 155 days for the Ultimate Outback Rail circumstances. This provides the opportunity to have the
facilities or services. Journey) prior to departure. In some cases the terms of the matter discussed and investigated on the spot and a remedy
• The provision of those facilities or services is subject tour or travel may require full payment at an earlier date. negotiated then and there to enable you to continue enjoying
to the terms and conditions of your contract with In that case you will be advised at the time your booking your holiday. We have found from experience that it is very
each Supplier. is processed. difficult (in some countries impossible) for us to obtain
• Where for any reason, a Supplier is unable to provide 6.4 Credit Card not permitted unless travel agent acts redress for you once travel has been completed. If this does
particular facilities or services, then that Supplier may as merchant. not work, we wish to be involved at the earliest possible
be entitled, under its contract with you to substitute moment and our commitment is that we will immediately
those services or facilities with comparable or equivalent 7. Amendment or Cancellation work on resolving the issue to your satisfaction.
facilities or services without incurring any liability to you. 7.1 If you wish, or circumstances require you to amend or
You should check your contract with each Supplier. cancel your booking for any reason, you should advise 14. Health or Disability
• All facilities or services described by us are subject to us in writing through your travel agent at the earliest
availability from the Supplier. possible time. Some Suppliers may reserve the right to refuse to carry or
• GO Holidays Limited will not be liable or responsible for 7.2 Where you cancel any booking more than thirty (30) days accommodate people who, because of a health condition
any loss or damage relating to your baggage, personal prior to your departure you are likely to have to pay a fee. or disability, may require services or facilities to be provided in
possessions, health or welfare, or delays or travel A cancellation fee of $200 will be imposed where a special manner or at a certain stage of pregnancy.
disruptions unless these arise directly from the service cancellation is made within thirty (30) days prior to your You should check this with your travel agent.
we provide to you. departure, plus any suppliers charges as per note 7.3.
Please refer however to Clause 7.6 for special conditions in 15. Legal Claims
3. Business Purposes some cases. The laws of New Zealand will govern any claims or legal
You agree that where our services are acquired for business 7.3 The above cancellation fees are required to offset booking, action in connection with the provision of our services to you.
purposes, or where you hold yourself out as acquiring our communication and administration charges that will have Any claim or legal action against the Suppliers is likely to be
already been incurred by us. In addition to our cancellation
services for business purposes, the Consumer Guarantees fee, you may also be required to pay cancellation fees subject to the terms of your contract with them, and may be
Act 1993 will not apply to any supply of goods or services imposed by our Suppliers (i.e. airlines, hotels, etc.) The governed by the laws of other countries.
made under these conditions, and we will not be liable amount of each Supplier’s cancellation fee is beyond our
or responsible for any loss or damage of any kind to you, control, and payment is solely your responsibility. You 16. Images
including any consequential loss or damage however it may should check with your travel agent concerning the amount Our thanks to Tourist Bureaus, hotel, tour operators,
be caused. of a Supplier’s cancellation fees. Tourism Northern Territory, Tourism Australia, Shaana
4. Information in the Brochure 7.4 To the extent that we are able to do so (bearing in mind McNaught and Lords Safaris.
we are dependent upon third party availability beyond our
4.1 This brochure was published on 20 December 2019 and control) we will be pleased to incorporate any reasonable PLEASE READ THESE CONDITIONS CAREFULLY
is valid for services used 1 April 2020 – 31 March 2021 changes you request. An itinerary change may attract a fee The guarantees under the Consumer Guarantees Act will apply
unless otherwise advised. Exchange rates used when similar to cancellation fees in Clause 7.2 above to cover our to services supplied by us except where they are acquired,
costing this brochure are as at 6 December 2019. administration costs. or are held out as being acquired for business purposes.

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