Page 83 - Northern Territory & South Australia 2024 - 2025

BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above.
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the In those cases the conditions specific to your tour will be
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied advised to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be 8. Insurance
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all We strongly recommend that as a minimum you insure
the facilities or services provided by each Supplier.
redeemed by suppliers. yourself fully against cancellation, disruption, loss of luggage
1.2 We undertake to perform these services with reasonable 4.3 Facilities or services may change after the date of publication. and personal property, and medical expenses. Your travel
We endeavour to keep travel agents informed of any changes
care and skill. We will not be liable for any loss or damage, to information in this brochure that are brought to our agent will be able to provide you with further information.
or loss of enjoyment which result from the act, default or attention. Prior to booking your ticket, you should ask your
omission of any person other than ourselves or employees, travel agent about any changes to the published information 9. Items Not Covered
or any cause beyond our control. This includes (but is of which your agent may be aware. You should also make Unless otherwise specified, the cost of meals, drinks, laundry,
not limited to) loss, damage or loss of enjoyment which sure that if your travel agent is advised of changes that occur telephone calls, insurance, sightseeing tours, local taxes,
arises directly or indirectly from an Act of God, weather after booking, your travel agent is able to contact you. airport departure taxes, aviation insurance levies and passport
disruptions, dangers incidental to sea, fire, breakdown 4.4 All maps, illustrations and photographs are for indicative or visa application fees are not included.
in machinery or equipment, acts of Government or purposes only and may not necessarily reflect actual places 10. Package Costs
authorities whether legitimate or not, wars whether declared or positioning. Included in the tour costs are charges for normal booking
or not, hostilities, acts of terrorism, civil disturbances, 4.5 Accommodation must be consecutive at the same hotel to procedure costs, communication costs, administration,
strikes, lockouts, riots, deaths, pilferage, epidemics, qualify for free nights. Important: Hotels have the right to research, printing, etc. Where the land arrangements of
quarantines or medical, customs or immigration or change conditions e.g. 5th night free. Bonus offers: e.g. holidays are included in a composite package, an itemisation
emigration regulations. free upgrade or late checkouts are subject to availability at of costs will not be rendered.
1.3 We are not able to exercise control over services we do not time of stay.
supply directly, therefore we will not be responsible for any 5. Prices 11. Visas / Passports
loss or damage arising from: For all holidays in this brochure you will require a valid
5.1 All prices shown in this brochure are expressed in passport. You are responsible for arranging your own
• Any booking made directly with a service supplier by New Zealand dollars. passport, visa and health requirements (including
your travel agent or by yourself direct; or 5.2 Prices are to be used as a guide only. Accommodation prices inoculation where applicable). You should check with
• Any services which are not provided by us and which are based on the lowest room category in low season. Some your travel agent who will be able to provide you with the
are additional to those described in this brochure. prices are based on dynamic rates, which means they will be necessary information.
1.4 We will endeavour to provide the most suitable travel different from the advertised price if it has been varied by the
arrangements to meet the particular requirements you make supplier since being advertised by GO Holidays. 12. Non-Use of Services or Facilities
known to us. However, travel is an individual experience, and 5.3 Events beyond our control, such as currency fluctuations, If, of your own choice, you decide not to use part or parts of
your preferences and opinions may vary from our own. For changes to the price of aviation fuel or changes to the cost of the arranged services or facilities, you will not be entitled to a
this reason, we cannot take responsibility for your individual services and facilities may result in the prices charged to you refund from us (provided we have carried out our service with
reasonable skill and care and to your requirements)
satisfaction, neither can we take responsibility for weather nor being different. and you may not be entitled to a refund from any Supplier.
for compatibility of fellow guests or staff during the course of 5.4 It must be understood that if for any of the reasons mentioned
your travel. in Clause 5.2 or Clause 5.3 price increases or variation of 13. GO Holidays Charter for Addressing Problems
terms are notified to us between the time of booking and In the event that you should strike a problem or you are
2. Supply of Travel, Entertainment, Accommodation Service departure, we reserve the right to vary the price to you up to dissatisfied with some aspect of the services or facilities during
and Facilities the time of your departure. the course of your trip, our recommendation is that you take
2.1 When we make bookings with the providers of travel, 5.5 All prices exclude travel agent service fees. the matter up directly with the supplier of the service at the
accommodation, entertainment, activities, facilities or services time, or as soon as practicable in the circumstances. This
(“the Suppliers”) we are acting as a booking agent for the 6. Payment provides the opportunity to have the matter discussed and
Suppliers. 6.1 A deposit of $100 must be paid to your travel agent within investigated on the spot and a remedy negotiated then and
2.2 All travel, entertainment, activities, and accommodation seven (7) days of verbal or written confirmation of booking there to enable you to continue enjoying your holiday. We have
facilities or services are supplied directly to you by the request. Certain Suppliers may also require an additional found from experience that it is very difficult (in some countries
Supplier. We have no control over the facilities or services booking fee or deposit to be paid. impossible) for us to obtain redress for you once travel has
themselves, or the manner in which they are provided by the 6.2 A booking requested less than seven (7) days prior to been completed. If this does not work, we wish to be involved
Suppliers. Therefore you should be aware of the following departure may incur communication charges. at the earliest possible moment and our commitment is that we
conditions: 6.3 Final payment shall in all cases be made not less than will immediately work on resolving the issue to your satisfaction.
• GO Holidays Limited will not be liable for any loss or 30 days prior to departure. In some cases the terms of 14. Health or Disability
damage of any kind that may arise from your use or the tour or travel may require full payment at an earlier date. Some Suppliers may reserve the right to refuse to carry or
consumption of, or inability to use or consume those In that case you will be advised at the time your booking is accommodate people who, because of a health condition
facilities or services. processed. or disability, may require services or facilities to be provided in
• The provision of those facilities or services is subject 6.4 Credit Card not permitted unless travel agent acts a special manner or at a certain stage of pregnancy.
to the terms and conditions of your contract with as merchant. You should check this with your travel agent.
each Supplier. 7. Amendment or Cancellation 15. Legal Claims
• Where for any reason, a Supplier is unable to provide 7.1 If you wish, or circumstances require you to amend or cancel The laws of New Zealand will govern any claims or legal
particular facilities or services, then that Supplier may your booking for any reason, you should advise us in writing action in connection with the provision of our services to you.
be entitled, under its contract with you to substitute through your travel agent at the earliest possible time. Any claim or legal action against the Suppliers is likely to be
those services or facilities with comparable or equivalent 7.2 Where you cancel any booking more than thirty (30) days subject to the terms of your contract with them, and may be
facilities or services without incurring any liability to you. prior to your departure you are likely to have to pay a fee. governed by the laws of other countries.
You should check your contract with each Supplier. A cancellation fee of $200 will be imposed where
• All facilities or services described by us are subject to cancellation is made within thirty (30) days prior to your 16. Images
availability from the Supplier. departure, plus any suppliers charges as per note 7.3. Our thanks to tourist bureaus, hotels, tour operators, Tourism
• GO Holidays Limited will not be liable or responsible for Please refer however to Clause 7.6 for special conditions in NT, South Australian Tourism Commission, Tourism Australia,
Adam Bruzzone, Adrian Brown, Adriana Alvarado, Allan Dixon,
any loss or damage relating to your baggage, personal some cases.
possessions, health or welfare, or delays or travel 7.3 The above cancellation fees are required to offset booking, Annie Nguyen, Archie Sartracom, Ben Williams Photography,
Brian Carr, Colby Brown, David Gray, David Silva, Debra Hoyt,
disruptions unless these arise directly from the service communication and administration charges that will have DuyDash, EliseTaylor, Grace Henley, Grenville Turner, Hannah
we provide to you. already been incurred by us. In addition to our cancellation Millerick, Harrison Miller & Lauren Witherow, Heidi Lewis, Heidi
fee, you may also be required to pay cancellation fees
3. Business Purposes imposed by our Suppliers (i.e. airlines, hotels, etc.) The Linehan, Hello Emily, Isaac Forman, Jack and Megan, James
You agree that where our services are acquired for business amount of each Supplier’s cancellation fee is beyond our Fisher, James Horan Photography Pty Ltd, Jason Charles
purposes, or where you hold yourself out as acquiring our control, and payment is solely your responsibility. You should Hill, Jason Ierace, Jason Van Miert, Jess Kearney, Jewels
services for business purposes, the Consumer Guarantees check with your travel agent concerning the amount of a Lynch, John Montesi, Jules Ingall, Justin Brierty, Kate Flowers,
Act 1993 will not apply to any supply of goods or services Supplier’s cancellation fees. Let’s Escape Together, Lynton Crabb, Matt Cherubino, Matt
made under these conditions, and we will not be liable 7.4 To the extent that we are able to do so (bearing in mind Glastonbury, Maxime Coquard, Nic Morley, Nicholas Kavo,
Nick Pincott, Peter Eve, Rawnsley Park Station/Jacqui Way
or responsible for any loss or damage of any kind to you, we are dependent upon third party availability beyond our Photography, Rhett Hammerton, Riana Crehan, Rocket K, Sean
including any consequential loss or damage however it may control) we will be pleased to incorporate any reasonable Scott, Shaana McNaught, Stephanie Coombes, Stephen Parry,
be caused. changes you request. An itinerary change may attract a fee Steve Parish, Steve Strike and Whitworth Images.
similar to cancellation fees in Clause 7.2 above to cover our
4. Information in the Brochure administration costs.
4.1 This brochure was published on 21 December 2023 and is 7.5 Some Suppliers may reserve the right to cancel or amend PLEASE READ THESE CONDITIONS CAREFULLY
valid for services used 1 April 2024 to 31 March 2025 unless travel, accommodation, etc and GO Holidays must therefore The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this reserve similar rights to cancel or amend any holiday to services supplied by us except where they are acquired,
brochure are as at 12 December 2023. arrangements. or are held out as being acquired for business purposes.
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