Page 67 - Pacific Islands 2020

BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above.
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the In those cases the conditions specific to your tour will be
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied advised to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all 8. Insurance
redeemed by suppliers. the facilities or services provided by each Supplier. We strongly recommend that as a minimum you insure
1.2 We undertake to perform these services with reasonable 4.3 Facilities or services may change after the date of publication. yourself fully against cancellation, disruption, loss of luggage
care and skill. We will not be liable for any loss or damage, We endeavour to keep travel agents informed of any changes and personal property, and medical expenses. Your travel
agent will be able to provide you with further information.
or loss of enjoyment which result from the act, default or to information in this brochure that are brought to our
omission of any person other than ourselves or employees, attention. Prior to booking your ticket, you should ask your 9. Items Not Covered
or any cause beyond our control. This includes (but is travel agent about any changes to the published information
not limited to) loss, damage or loss of enjoyment which of which your agent may be aware. You should also make Unless otherwise specified, the cost of meals, drinks, laundry,
arises directly or indirectly from an Act of God, weather sure that if your travel agent is advised of changes that occur telephone calls, insurance, sightseeing tours, local taxes,
disruptions, dangers incidental to sea, fire, breakdown after booking, your travel agent is able to contact you. airport departure taxes, aviation insurance levies and passport
in machinery or equipment, acts of Government or 4.4 All maps, illustrations and photographs are for indicative or visa application fees are not included.
authorities whether legitimate or not, wars whether purposes only and may not necessarily reflect actual places
declared or not, hostilities, acts of terrorism, civil or positioning. 10. Package Costs
disturbances, strikes, lockouts, riots, deaths, pilferage, Included in the tour costs are charges for normal booking
epidemics, quarantines or medical, customs or immigration 4.5 Accommodation must be consecutive at the same hotel to procedure costs, communication costs, administration,
or emigration regulations. qualify for free nights. Important: Hotels have the right to research, printing, etc. Where the land arrangements of
change conditions e.g. 5th night free. Bonus offers: e.g. holidays are included in a composite package, an itemisation
1.3 We are not able to exercise control over services we do not free upgrade or late checkouts are subject to availability at of costs will not be rendered.
supply directly, therefore we will not be responsible for any time of stay.
loss or damage arising from:
11. Visas / Passports
• Any booking made directly with a service supplier by 5. Prices For all holidays in this brochure you will require a valid
your travel agent or by yourself direct; or 5.1 All prices shown in this brochure are expressed in passport. You are responsible for arranging your own
• Any services which are not provided by us and which New Zealand dollars. passport, visa and health requirements (including
are additional to those described in this brochure. 5.2 Events beyond our control, such as currency fluctuations, inoculation where applicable). You should check with
1.4 We will endeavour to provide the most suitable travel changes to the price of aviation fuel or changes to the cost of your travel agent who will be able to provide you with the
arrangements to meet the particular requirements you make services and facilities may result in the prices charged to you necessary information.
known to us. However, travel is an individual experience, and being different.
your preferences and opinions may vary from our own. For 5.3 It must be understood that if for any of the reasons mentioned 12. Non-Use of Services or Facilities
this reason, we cannot take responsibility for your individual in Clause 5.2 price increases or variation of terms are If, of your own choice, you decide not to use part or parts of
satisfaction, neither can we take responsibility for weather nor notified to us between the time of booking and departure, the arranged services or facilities, you will not be entitled to a
for compatibility of fellow guests or staff during the course of we reserve the right to vary the price to you up to the time of refund from us (provided we have carried out our service with
your travel. reasonable skill and care and to your requirements)
your departure. and you may not be entitled to a refund from any Supplier.
2. Supply of Travel, Entertainment, Accommodation Service 5.4 All prices exclude travel agent service fees.
and Facilities 13. GO Holidays Charter for Addressing Problems
2.1 When we make bookings with the providers of travel, 6. Payment In the event that you should strike a problem or you are
accommodation, entertainment, activities, facilities or services 6.1 A deposit of $100 must be paid to your travel agent within dissatisfied with some aspect of the services or facilities
(“the Suppliers”) we are acting as a booking agent for the seven (7) days of verbal or written confirmation of booking during the course of your trip, our recommendation is that
Suppliers. request. Certain Suppliers may also require an additional you take the matter up directly with the supplier of the service
booking fee or deposit to be paid. at the time, or as soon as practicable in the circumstances.
2.2 All travel, entertainment, activities, and accommodation This provides the opportunity to have the matter discussed
facilities or services are supplied directly to you by the 6.2 A booking requested less than seven (7) days prior to and investigated on the spot and a remedy negotiated then
Supplier. We have no control over the facilities or services departure may incur communication charges. and there to enable you to continue enjoying your holiday.
themselves, or the manner in which they are provided by the 6.3 Final payment shall in all cases be made not less than We have found from experience that it is very difficult (in
Suppliers. Therefore you should be aware of the following 30 days prior to departure. In some cases the terms of some countries impossible) for us to obtain redress for you
conditions: the tour or travel may require full payment at an earlier date. once travel has been completed. If this does not work, we
• GO Holidays Limited will not be liable for any loss or In that case you will be advised at the time your booking is wish to be involved at the earliest possible moment and our
damage of any kind that may arise from your use or processed. commitment is that we will immediately work on resolving the
consumption of, or inability to use or consume those 6.4 Credit Card not permitted unless travel agent acts issue to your satisfaction.
facilities or services. as merchant.
• The provision of those facilities or services is subject 14. Health or Disability
to the terms and conditions of your contract with 7. Amendment or Cancellation Some Suppliers may reserve the right to refuse to carry or
each Supplier. 7.1 If you wish, or circumstances require you to amend or cancel accommodate people who, because of a health condition
• Where for any reason, a Supplier is unable to provide your booking for any reason, you should advise us in writing or disability, may require services or facilities to be provided in
particular facilities or services, then that Supplier may through your travel agent at the earliest possible time. a special manner or at a certain stage of pregnancy.
be entitled, under its contract with you to substitute 7.2 Where you cancel any booking more than thirty (30) days You should check this with your travel agent.
those services or facilities with comparable or equivalent prior to your departure you are likely to have to pay a fee.
facilities or services without incurring any liability to you. A cancellation fee of $200 will be imposed where 15. Legal Claims
You should check your contract with each Supplier. cancellation is made within thirty (30) days prior to your The laws of New Zealand will govern any claims or legal
• All facilities or services described by us are subject to departure, plus any suppliers charges as per note 7.3. action in connection with the provision of our services to you.
availability from the Supplier. Please refer however to Clause 7.6 for special conditions in Any claim or legal action against the Suppliers is likely to be
• GO Holidays Limited will not be liable or responsible for some cases. subject to the terms of your contract with them, and may be
governed by the laws of other countries.
any loss or damage relating to your baggage, personal 7.3 The above cancellation fees are required to offset booking,
possessions, health or welfare, or delays or travel communication and administration charges that will have 16. Images
disruptions unless these arise directly from the service already been incurred by us. In addition to our cancellation
we provide to you. fee, you may also be required to pay cancellation fees Our thanks to Tourist Bureaus, hotel, tour operators, Samoa
Tourism, Tahiti Tourisme, Vanuatu Tourism, Tonga Tourism
imposed by our Suppliers (i.e. airlines, hotels, etc.) The
3. Business Purposes amount of each Supplier’s cancellation fee is beyond our Authority, New Caledonia Tourism, Jonathan Irish, James
You agree that where our services are acquired for business control, and payment is solely your responsibility. You should Blackwood, Stéphane Querbes, Sue Flood, David Kirkland,
purposes, or where you hold yourself out as acquiring our check with your travel agent concerning the amount of a Sean Condon, Charlotte Piho, Stéphane Ducandas, Adam
services for business purposes, the Consumer Guarantees Supplier’s cancellation fees. Crouchley, Charles Veronese, Michael Mclennan, Mauro
Act 1993 will not apply to any supply of goods or services Risch, Massimo Colombin, Grégory Lecoeur, Arnaud Elissalde,
made under these conditions, and we will not be liable 7.4 To the extent that we are able to do so (bearing in mind Stéphane Querbes, Emmanuel.Righetti, Jake Roden, Patrice
or responsible for any loss or damage of any kind to you, we are dependent upon third party availability beyond our Belcher, Drew Petterson, Lawrence Smith, Jason Weeks,
including any consequential loss or damage however it may control) we will be pleased to incorporate any reasonable Ducandas, Hemis Alamy, Aaron Malcolmson, Matthew
Krumins, Gerben Van Der Waals, Sue Flood, Vrx Studios,
be caused. changes you request. An itinerary change may attract a fee
similar to cancellation fees in Clause 7.2 above to cover our Shae Style Photography, Jordan Kwan, Chris Mclennan, Adam
4. Information in the Brochure administration costs. Bruzzone, Chesher, Ben Roache, Emmanuel Righetti.
4.1 This brochure was published on 5 Decemeber 2019 and is 7.5 Some Suppliers may reserve the right to cancel or amend PLEASE READ THESE CONDITIONS CAREFULLY
valid for services used 1 April 2020 to 31 March 2021 unless travel, accommodation, etc and GO Holidays must therefore The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this reserve similar rights to cancel or amend any holiday to services supplied by us except where they are acquired,
brochure are as at 22 November 2019. arrangements. or are held out as being acquired for business purposes.
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