Page 115 - Scandinavia 2020

BOOKING CONDITIONS

1. Our Services and Obligations 4.5 Accommodation must be consecutive at the same hotel to 12. Non-Use of Services or Facilities
1.1 The services within this brochure are supplied by the wholesaler qualify for free nights. Important: Hotels have the right to change If, of your own choice, you decide not to use part or parts of
GO Holidays, a division of helloworld Travel Ltd. They consist conditions e.g. 5th night free. Bonus offers: e.g. free upgrade or the arranged services or facilities, you will not be entitled to a
of arranging and co-ordinating travel, entertainment and late checkouts are subject to availability at time of stay. refund from us (provided we have carried out our service with
accommodation facilities and services, and making bookings, 5. Prices reasonable skill and care and to your requirements) and you
issuing tickets and issuing vouchers to be redeemed by suppliers. 5.1 All prices shown in this brochure are expressed in New Zealand may not be entitled to a refund from any Supplier.
1.2 We undertake to perform these services with reasonable care dollars. 13. GO Holidays Charter for Addressing Problems
and skill. We will not be liable for any loss or damage, or loss 5.2 Events beyond our control, such as currency fluctuations, In the event that you should strike a problem or you are
of enjoyment which result from the act, default or omission changes to the price of aviation fuel or changes to the cost of dissatisfied with some aspect of the services or facilities during
of any person other than ourselves or employees, or any services and facilities may result in the prices charged to you the course of your trip, our recommendation is that you take
cause beyond our control. This includes (but is not limited to) being different. the matter up directly with the supplier of the service at the
loss, damage or loss of enjoyment which arises directly or 5.3 It must be understood that if for any of the reasons mentioned in time, or as soon as practicable in the circumstances. This
indirectly from an Act of God, weather disruptions, dangers Clause 5.2 price increases or variation of terms are notified to us provides the opportunity to have the matter discussed and
incidental to sea, fire, breakdown in machinery or equipment, between the time of booking and departure, we reserve the right investigated on the spot and a remedy negotiated then and
acts of Government or authorities whether legitimate or not, to vary the price to you up to the time of your departure. there to enable you to continue enjoying your holiday. We have
wars whether declared or not, hostilities, acts of terrorism, found from experience that it is very difficult (in some countries
civil disturbances, strikes, lockouts, riots, deaths, pilferage, 5.4 All prices exclude travel agent service fees. impossible) for us to obtain redress for you once travel has
epidemics, quarantines or medical, customs or immigration 6. Payment been completed. If this does not work, we wish to be involved
or emigration regulations. 6.1 A minimum deposit of $275 per person is required upon at the earliest possible moment and our commitment is
1.3 We are not able to exercise control over services we do not confirmation of your booking unless otherwise advised at the that we will immediately work on resolving the issue to your
supply directly, therefore we will not be responsible for any loss time of booking. Certain Suppliers may also require an additional satisfaction.
or damage arising from: booking fee or deposit to be paid. 14. Health or Disability
• Any booking made directly with a service supplier by your 6.2 A booking requested less than seven (7) days prior to departure Some Suppliers may reserve the right to refuse to carry or
travel agent or by yourself direct; or may incur communication charges. accommodate people who, because of a health condition
• Any services which are not provided by us and which are 6.3 Final payment shall in all cases be made not less than or disability, may require services or facilities to be provided in
additional to those described in this brochure. 70 days prior to departure. In some cases the terms of a special manner or at a certain stage of pregnancy.
1.4 We will endeavour to provide the most suitable travel the tour or travel may require full payment at an earlier date. You should check this with your travel agent.
arrangements to meet the particular requirements you make In that case you will be advised at the time your booking is 15. Special Requirements
known to us. However, travel is an individual experience, and processed. No special provision is made for travellers with physical or
your preferences and opinions may vary from our own. For 6.4 Credit Card not permitted unless travel agent acts as merchant. mental disabilities. Some accommodation and sightseeing
this reason, we cannot take responsibility for your individual 7. Amendment or Cancellation may involve walking or climbing stairs. Special requests, such
satisfaction, neither can we take responsibility for weather nor 7.1 If you wish, or circumstances require you to amend or cancel as wheelchair suitable accommodation and touring, ground
for compatibility of fellow guests or staff during the course of your booking for any reason, you should advise us in writing floor rooms, cabins or limited step access, must be made to
your travel. through your travel agent at the earliest possible time. GO Holidays in writing by your travel agent, and confirmed by
2. Supply of Travel, Entertainment, Accommodation Service 7.2 Where you cancel any booking more than thirty (30) days prior GO Holidays in writing; otherwise any such requests cannot
and Facilities to your departure you are likely to have to pay a fee. be guaranteed.
2.1 When we make bookings with the providers of travel, A cancellation fee of $200 will be imposed where cancellation IMPORTANT: Suppliers of products in this brochure relating to
accommodation, entertainment, activities, facilities or services is made within thirty (30) days prior to your departure, plus travel on ships that are deemed an Expedition Cruise, including
(“the Suppliers”) we are acting as a booking agent for the any suppliers charges as per note 7.3. Please refer however to but not limited to Antarctica and Arctic regions, will require
Suppliers. Clause 7.6 for special conditions in some cases. additional special requirements to be met. These may include,
2.2 All travel, entertainment, activities, and accommodation facilities 7.3 The above cancellation fees are required to offset booking, but are not limited to, medical forms, history and certificates
or services are supplied directly to you by the Supplier. We communication and administration charges that will have and/or participation forms. Please check on individual form
have no control over the facilities or services themselves, or the already been incurred by us. In addition to our cancellation fee, requirements, as most forms will need to be received/
manner in which they are provided by the Suppliers. Therefore you may also be required to pay cancellation fees imposed by approved up to 180 days prior to departure. It is incumbent
you should be aware of the following conditions: our Suppliers (i.e. airlines, hotels, etc.) The amount of each upon you to check the special requirements before booking.
• GO Holidays Limited will not be liable for any loss or damage Supplier’s cancellation fee is beyond our control, and payment Specifically, Hurtigruten medical forms are required to be
of any kind that may arise from your use or consumption of, or is solely your responsibility. You should check with your travel completed within 8 weeks of travel to ensure validity, and
inability to use or consume those facilities or services. agent concerning the amount of a Supplier’s cancellation fees. must be taken onboard. For Expedition Cruises, you warrant
• The provision of those facilities or services is subject to the 7.4 To the extent that we are able to do so (bearing in mind we that you are fit to travel. You acknowledge and understand the
terms and conditions of your contract with each Supplier. are dependent upon third party availability beyond our control) destination visited is remote, isolated and far removed from
• Where for any reason, a Supplier is unable to provide we will be pleased to incorporate any reasonable changes medical care facilities. Suppliers and GO Holidays reserve the
particular facilities or services, then that Supplier may be you request. An itinerary change may attract a fee similar to right to require you to produce evidence of forms/health and
entitled, under its contract with you to substitute those cancellation fees in Clause 7.2 above to cover our administration cannot accept liability for any situation arising out of a failure
services or facilities with comparable or equivalent facilities costs. to disclose any pre-existing condition or disability. If you have
or services without incurring any liability to you. You should 7.5 Some Suppliers may reserve the right to cancel or amend travel, physical or mental disabilities or other conditions which may
check your contract with each Supplier. accommodation, etc and GO Holidays must therefore reserve require special assistance, e.g. use of a wheelchair, scooter
• All facilities or services described by us are subject to similar rights to cancel or amend any holiday arrangements. or service animal, you must advise us in writing before a
availability from the Supplier. 7.6 There are cases where the terms of supply as to refundability booking is made and any booking is subject to the Supplier’s
• GO Holidays Limited will not be liable or responsible for of pre-payments require provisions different from the above. In approval. If you use a wheelchair or require special assistance,
any loss or damage relating to your baggage, personal those cases the conditions specific to your tour will be advised to you must be accompanied by someone who is able to assist
possessions, health or welfare, or delays or travel disruptions you at the time your booking is processed. you on shore and at sea. Suppliers and GO Holidays reserve
unless these arise directly from the service we provide to you. the right to deny you on reasonable medical grounds. In the
3. Business Purposes 7.7 Some Tours require a minimum number of passengers to event you have made a booking and subsequently are unable
to complete the required medical form for any reason by the
operate. If minimum numbers are not achieved tours may be
You agree that where our services are acquired for business cancelled at short notice. Additionally, some Suppliers reserve final payment date, we reserve the right to treat the booking as
purposes, or where you hold yourself out as acquiring our the right to cancel departures for other reasons, including cancelled, and applicable cancellation fees will apply.
services for business purposes, the Consumer Guarantees Act bad weather. Some tours and itineraries may also vary and
1993 will not apply to any supply of goods or services made attractions may be substituted due to seasonal conditions. 16. Legal Claims
under these conditions, and we will not be liable or responsible GO Holidays will not be held liable for a service variation, The laws of New Zealand will govern any claims or legal
for any loss or damage of any kind to you, including any cancellation, delay or withdrawal, or a Supplier’s failure to notify action in connection with the provision of our services to you.
consequential loss or damage however it may be caused. you. A full refund applies for the cancelled tour. Any claim or legal action against the Suppliers is likely to be
4. Information in the Brochure 8. Insurance subject to the terms of your contract with them, and may be
governed by the laws of other countries.
4.1 This brochure was published on 20 December 2019 and is valid We strongly recommend that as a minimum you insure
for services used 1 January 2020 to 31 March 2021 unless yourself fully against cancellation, disruption, loss of luggage 17. Images
otherwise advised. Exchange rates used when costing this and personal property, and medical expenses. Your travel Our thanks to Tourist Bureaus, hotel, tour operators, Visit
brochure are as at 16 December 2019. agent will be able to provide you with further information. Finland, Visit Rovaniemi, imagebank.sweden, Legoland
4.2 While we have exercised reasonable care and skill to ensure 9. Items Not Covered Denmark, Hurtigruten, Nevra Pictures, Adventure 69 Degrees
North, MS Finnmarken, Kakslauttanen Arctic Resort, AS
that the contents of this brochure are correct, accurate, and up- Unless otherwise specified, the cost of meals, drinks, laundry, Tallink Grupp , Marko Stampehl, Oscar Farrera, Kotenko
to-date at the time of publishing, please note that the contents telephone calls, insurance, sightseeing tours, local taxes, Oleksandr, Wipark Kulnirandorn, Ole C. Salomonsen, Tom L
of this brochure are based on information supplied to us by the airport departure taxes, aviation insurance levies and passport Nilsen, Juho Kuva, Axel M. Mosler Dortmumd, Bjørn Rasch
Suppliers. We do not have, and cannot be reasonably expected or visa application fees are not included. Tellefsen, Leonid Andronov, Marc Venema, Attilio Fiumarella,
to have, personal knowledge about all the facilities or services Wipark Kulnirandorn, Nataliya Nazarova, Antti Kurola, Markus
provided by each Supplier. 10. Package Costs Ulrich, Trym Ivar Bergsmo, Hans-Olof Utsi, Natalia Kurzova,
4.3 Facilities or services may change after the date of publication. Included in the tour costs are charges for normal booking Kristiina Leinonen, Nikolay N. Antonov, Christian Kruse,
We endeavour to keep travel agents informed of any changes procedure costs, communication costs, administration, arctic-photography.com, Asaf Kliger, Roman Babakin, Biletskiy
to information in this brochure that are brought to our attention. research, printing, etc. Where the land arrangements of Evgeniy, Andrey Armyagov, ÿrjan Bertelsen, Valerijs Novickis,
Prior to booking your ticket, you should ask your travel agent holidays are included in a composite package, an itemisation Jani Kärppä, Yura Buhanovsky, Luis Leamus, Pekka Huovinen,
about any changes to the published information of which your of costs will not be rendered. Harri Tarvainen, Radisa Zivkovic, Hugo de Wolf and 36Clicks
agent may be aware. You should also make sure that if your 11. Visas / Passports Creative.
travel agent is advised of changes that occur after booking, your For all holidays in this brochure you will require a valid
travel agent is able to contact you. passport. You are responsible for arranging your own passport, PLEASE READ THESE CONDITIONS CAREFULLY
4.4 All maps, illustrations and photographs are for indicative visa and health requirements (including inoculation where The guarantees under the Consumer Guarantees Act will apply
purposes only and may not necessarily reflect actual places or applicable). You should check with your travel agent who will to services supplied by us except where they are acquired,
positioning. be able to provide you with the necessary information. or are held out as being acquired for business purposes.
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