Page 41 - Signature Collection - Australia 2019

BOOKING CONDITIONS
Please read these Booking Conditions carefully as they apply to all bookings with Go Holidays.

1. Our Services and Obligations 4. Information in the Brochure 7.5 Some Suppliers may reserve the right to cancel
1.1 The services within this brochure are supplied 4.1 This brochure was produced on 20 March 2019 and or amend travel, accommodation, etc and GO
by the wholesaler GO Holidays, a division of is valid for services used 1 April 2019 – 31 March 2020 Holidays must therefore reserve similar rights to
helloworld Travel Ltd. They consist of arranging unless otherwise advised. Exchange rates used when cancel or amend any holiday arrangements.
and co-ordinating travel, entertainment and costing this brochure are as at 19 March 2019. 7.6 There are cases where the terms of supply as to
accommodation facilities and services, and making 4.2 While we have exercised reasonable care and skill to refundability of pre-payments require provisions
bookings, issuing tickets and issuing vouchers to be ensure that the contents of this brochure are correct, different from the above. In those cases the
redeemed by suppliers. accurate, and up-to-date at the time of production, conditions specific to your tour will be advised to
1.2 We undertake to perform these services with please note that the contents of this brochure are you at the time your booking is processed.
reasonable care and skill. We will not be liable for based on information supplied to us by the Suppliers. 8. Insurance
We do not have, and cannot be reasonably
any loss or damage, or loss of enjoyment which result expected to have, personal knowledge about all We strongly recommend that as a minimum you
from the act, default or omission of any person other the facilities or services provided by each Supplier. insure yourself fully against cancellation, disruption,
than ourselves or employees, or any cause beyond loss of luggage and personal property, and medical
our control. This includes (but is not limited to) loss, 4.3 Facilities or services may change after the date of expenses. Your travel agent will be able to provide
publication. We endeavour to keep travel agents
damage or loss of enjoyment which arises directly or informed of any changes to information in this you with further information.
indirectly from an Act of God, weather disruptions, brochure that are brought to our attention. Prior to 9. Items Not Covered
dangers incidental to sea, fire, breakdown in booking your ticket, you should ask your travel agent Unless otherwise specified, the cost of meals, drinks,
machinery or equipment, acts of Government or about any changes to the published information of laundry, telephone calls, insurance, sightseeing
authorities whether legitimate or not, wars whether which your agent may be aware. You should also tours, local taxes, airport departure taxes, aviation
declared or not, hostilities, acts of terrorism, civil make sure that if your travel agent is advised of insurance levies and passport or visa application
disturbances, strikes, lockouts, riots, deaths, pilferage, changes that occur after booking, your travel agent fees are not included.
epidemics, quarantines or medical, customs or is able to contact you. 10. Package Costs
immigration or emigration regulations. 4.4 All maps, illustrations and photographs are for Included in the tour costs are charges for normal
1.3 We are not able to exercise control over services indicative purposes only and may not necessarily booking procedure costs, communication costs,
administration, research, printing, etc. Where the
we do not supply directly, therefore we will not be reflect actual places or positioning. land arrangements of holidays are included in a
responsible for any loss or damage arising from: 4.5 Accommodation must be consecutive at the same composite package, an itemisation of costs will not
• Any booking made directly with a service supplier hotel to qualify for free nights. Important: Hotels have be rendered.
by your travel agent or by yourself direct; or the right to change conditions e.g. 5th night free.
• Any services which are not provided by us and Bonus offers: e.g. free upgrade or late checkouts are 11. Visas / Passports
For all holidays in this brochure you will require a
subject to availability at time of stay.
which are additional to those described in this valid passport. You are responsible for arranging
brochure. 5. Prices your own passport, visa and health requirements
1.4 We will endeavour to provide the most suitable 5.1 All prices shown in this brochure are on a per person (including inoculation where applicable). You
travel arrangements to meet the particular basis unless otherwise stated and are expressed in should check with your travel agent who will be able
New Zealand dollars. Vehicle rates are per vehicle.
requirements you make known to us. However, 5.2 Events beyond our control, such as currency to provide you with the necessary information.
travel is an individual experience, and your fluctuations, changes to the price of aviation fuel or 12. Non-Use of Services or Facilities
preferences and opinions may vary from our own. changes to the cost of services and facilities may If, of your own choice, you decide not to use part
For this reason, we cannot take responsibility for result in the prices charged to you being different. or parts of the arranged services or facilities, you will
your individual satisfaction, neither can we take 5.3 It must be understood that if for any of the reasons not be entitled to a refund from us (provided we
responsibility for weather nor for compatibility of mentioned in Clause 5.2 price increases or variation have carried out our service with reasonable skill
fellow guests or staff during the course of your travel. of terms are notified to us between the time of and care and to your requirements) and you may
2. Supply of Travel, Entertainment, booking and departure, we reserve the right to vary not be entitled to a refund from any Supplier.
Accommodation the price to you up to the time of your departure. 13. GO Holidays Charter for Addressing Problems
2.1 Service and Facilities 5.4 All prices exclude travel agent service fees. In the event that you should strike a problem or you
are dissatisfied with some aspect of the services
2.2 When we make bookings with the providers of 6. Payment or facilities during the course of your trip, our
travel, accommodation, entertainment, activities, 6.1 A deposit of $100 must be paid to your travel recommendation is that you take the matter up
facilities or services (“the Suppliers”) we are acting agent within seven (7) days of verbal or written directly with the supplier of the service at the time,
as a booking agent for the Suppliers. confirmation of booking request. Certain Suppliers or as soon as practicable in the circumstances.
2.3 All travel, entertainment, activities, and may also require an additional booking fee or This provides the opportunity to have the matter
accommodation facilities or services are supplied deposit to be paid. discussed and investigated on the spot and a
directly to you by the Supplier. We have no control 6.2 A booking requested less than seven (7) days prior remedy negotiated then and there to enable you to
over the facilities or services themselves, or the to departure may incur communication charges. continue enjoying your holiday. We have found from
manner in which they are provided by the Suppliers. 6.3 Final payment shall in all cases be made not less experience that it is very difficult (in some countries
Therefore you should be aware of the following than 30 days prior to departure. In some cases the impossible) for us to obtain redress for you once
conditions: terms of the tour or travel may require full payment travel has been completed. If this does not work, we
• GO Holidays Limited will not be liable for any at an earlier date. In that case you will be advised at wish to be involved at the earliest possible moment
and our commitment is that we will immediately
loss or damage of any kind that may arise from the time your booking is processed. work on resolving the issue to your satisfaction.
your use or consumption of, or inability to use or 6.4 Credit Card not permitted unless travel agent acts
consume those facilities or services. as merchant. 14. Health or Disability
• The provision of those facilities or services is 7. Amendment or Cancellation Some Suppliers may reserve the right to refuse to
carry or accommodate people who, because of a
subject to the terms and conditions of your 7.1 If you wish, or circumstances require you to amend health condition or disability, may require services or
contract with each Supplier. or cancel your booking for any reason, you should facilities to be provided in a special manner or at a
• Where for any reason, a Supplier is unable to advise us in writing through your travel agent at the certain stage of pregnancy. You should check this
earliest possible time.
provide particular facilities or services, then that 7.2 Where you cancel any booking more than thirty with your travel agent.
Supplier may be entitled, under its contract with (30) days prior to your departure you are likely to 15. Legal Claims
you to substitute those services or facilities with have to pay a fee. A cancellation fee of $200 will The laws of New Zealand will govern any claims or
comparable or equivalent facilities or services be imposed where cancellation is made within thirty legal action in connection with the provision of our
without incurring any liability to you. You should (30) days prior to your departure, plus any suppliers services to you. Any claim or legal action against the
check your contract with each Supplier. charges as per note 7.3. Please refer however to Suppliers is likely to be subject to the terms of your
• All facilities or services described by us are subject Clause 7.6 for special conditions in some cases. contract with them, and may be governed by the
to availability from the Supplier. 7.3 The above cancellation fees are required to offset laws of other countries.
• GO Holidays Limited will not be liable or booking, communication and administration 16. Images
responsible for any loss or damage relating to charges that will have already been incurred by us. Our thanks to Tourism Tropical North Queensland,
your baggage, personal possessions, health or In addition to our cancellation fee, you may also South Australia Tourism Commission, Tourism
welfare, or delays or travel disruptions unless these be required to pay cancellation fees imposed by Australia, Longitude 131°, Zoofari Lodge, d’Arenberg
arise directly from the service we provide to you. our Suppliers (i.e. airlines, hotels, etc.) The amount Winery, Lizard Island, Josef Chromy Wines, Adam
of each Supplier’s cancellation fee is beyond our Bruzzone, Christopher Frederick Jones, Ciaran
3. Business Purposes control, and payment is solely your responsibility. You Handy, Colyn Huber, David Mariuz, David Young,
You agree that where our services are acquired for should check with your travel agent concerning the Grenville Turner, Hamilton Lund, James Vodicka,
business purposes, or where you hold yourself out amount of a Supplier’s cancellation fees. Jason Busch Photography, Jason Loucas, John
as acquiring our services for business purposes, the 7.4 To the extent that we are able to do so (bearing in Kruger, Mark Turner, Martin Morrell, Martin Ritzmann,
Consumer Guarantees Act 1993 will not apply to mind we are dependent upon third party availability Rick Stevens, Rob Burnett, Robert Bole, Sean Fennessy,
any supply of goods or services made under these beyond our control) we will be pleased to Simon Casson and Tom Roschi Photography.
conditions, and we will not be liable or responsible incorporate any reasonable changes you request. PLEASE READ THESE CONDITIONS CAREFULLY
for any loss or damage of any kind to you, including An itinerary change may attract a fee similar to The guarantees under the Consumer Guarantees Act will apply to services
any consequential loss or damage however it may cancellation fees in Clause 7.2 above to cover our supplied by us except where they are acquired, or are held out as being
be caused. administration costs. acquired for business purposes.
Unique Australian Experiences 41