Page 67 - Singapore & Malaysia 2020

BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above.
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the In those cases the conditions specific to your tour will be
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied advised to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be 8. Insurance
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all We strongly recommend that as a minimum you insure
redeemed by suppliers. the facilities or services provided by each Supplier. yourself fully against cancellation, disruption, loss of luggage
1.2 We undertake to perform these services with reasonable 4.3 Facilities or services may change after the date of publication. and personal property, and medical expenses. Your travel
care and skill. We will not be liable for any loss or damage, We endeavour to keep travel agents informed of any changes agent will be able to provide you with further information.
or loss of enjoyment which result from the act, default or to information in this brochure that are brought to our
omission of any person other than ourselves or employees, attention. Prior to booking your ticket, you should ask your 9. Items Not Covered
or any cause beyond our control. This includes (but is travel agent about any changes to the published information Unless otherwise specified, the cost of meals, drinks, laundry,
not limited to) loss, damage or loss of enjoyment which of which your agent may be aware. You should also make telephone calls, insurance, sightseeing tours, local taxes,
arises directly or indirectly from an Act of God, weather sure that if your travel agent is advised of changes that occur airport departure taxes, aviation insurance levies and passport
disruptions, dangers incidental to sea, fire, breakdown after booking, your travel agent is able to contact you. or visa application fees are not included.
in machinery or equipment, acts of Government or 10. Package Costs
authorities whether legitimate or not, wars whether declared 4.4 All maps, illustrations and photographs are for indicative Included in the tour costs are charges for normal booking
or not, hostilities, acts of terrorism, civil disturbances, purposes only and may not necessarily reflect actual places procedure costs, communication costs, administration,
strikes, lockouts, riots, deaths, pilferage, epidemics, or positioning. research, printing, etc. Where the land arrangements of
quarantines or medical, customs or immigration or 4.5 Accommodation must be consecutive at the same hotel to holidays are included in a composite package, an itemisation
emigration regulations. qualify for free nights. Important: Hotels have the right to of costs will not be rendered.
1.3 We are not able to exercise control over services we do not change conditions e.g. 5th night free. Bonus offers: e.g.
supply directly, therefore we will not be responsible for any free upgrade or late checkouts are subject to availability at 11. Visas / Passports
loss or damage arising from: time of stay. For all holidays in this brochure you will require a valid
• Any booking made directly with a service supplier by 5. Prices passport. You are responsible for arranging your own
your travel agent or by yourself direct; or 5.1 All prices shown in this brochure are expressed in passport, visa and health requirements (including
inoculation where applicable). You should check with
• Any services which are not provided by us and which New Zealand dollars. your travel agent who will be able to provide you with the
are additional to those described in this brochure. 5.2 Events beyond our control, such as currency fluctuations, necessary information.
1.4 We will endeavour to provide the most suitable travel changes to the price of aviation fuel or changes to the cost of
arrangements to meet the particular requirements you make services and facilities may result in the prices charged to you 12. Non-Use of Services or Facilities
known to us. However, travel is an individual experience, and being different. If, of your own choice, you decide not to use part or parts of
your preferences and opinions may vary from our own. For 5.3 It must be understood that if for any of the reasons mentioned the arranged services or facilities, you will not be entitled to a
this reason, we cannot take responsibility for your individual in Clause 5.2 price increases or variation of terms are refund from us (provided we have carried out our service with
satisfaction, neither can we take responsibility for weather nor notified to us between the time of booking and departure, reasonable skill and care and to your requirements)
for compatibility of fellow guests or staff during the course of we reserve the right to vary the price to you up to the time of and you may not be entitled to a refund from any Supplier.
your travel. your departure. 13. GO Holidays Charter for Addressing Problems
2. Supply of Travel, Entertainment, Accommodation Service 5.4 All prices exclude travel agent service fees. In the event that you should strike a problem or you are
and Facilities 6. Payment dissatisfied with some aspect of the services or facilities
2.1 When we make bookings with the providers of travel, 6.1 A deposit of $100 must be paid to your travel agent within during the course of your trip, our recommendation is that
accommodation, entertainment, activities, facilities or services seven (7) days of verbal or written confirmation of booking you take the matter up directly with the supplier of the service
(“the Suppliers”) we are acting as a booking agent for the request. Certain Suppliers may also require an additional at the time, or as soon as practicable in the circumstances.
Suppliers. booking fee or deposit to be paid. This provides the opportunity to have the matter discussed
2.2 All travel, entertainment, activities, and accommodation and investigated on the spot and a remedy negotiated then
facilities or services are supplied directly to you by the 6.2 A booking requested less than seven (7) days prior to and there to enable you to continue enjoying your holiday.
Supplier. We have no control over the facilities or services departure may incur communication charges. We have found from experience that it is very difficult (in
themselves, or the manner in which they are provided by the 6.3 Final payment shall in all cases be made not less than some countries impossible) for us to obtain redress for you
Suppliers. Therefore you should be aware of the following 30 days prior to departure. In some cases the terms of once travel has been completed. If this does not work, we
conditions: the tour or travel may require full payment at an earlier date. wish to be involved at the earliest possible moment and our
• GO Holidays Limited will not be liable for any loss or In that case you will be advised at the time your booking is commitment is that we will immediately work on resolving the
damage of any kind that may arise from your use or processed. issue to your satisfaction.
consumption of, or inability to use or consume those 6.4 Credit Card not permitted unless travel agent acts 14. Health or Disability
facilities or services. as merchant. Some Suppliers may reserve the right to refuse to carry or
• The provision of those facilities or services is subject 7. Amendment or Cancellation accommodate people who, because of a health condition
to the terms and conditions of your contract with 7.1 If you wish, or circumstances require you to amend or cancel or disability, may require services or facilities to be provided in
each Supplier. your booking for any reason, you should advise us in writing a special manner or at a certain stage of pregnancy.
• Where for any reason, a Supplier is unable to provide through your travel agent at the earliest possible time. You should check this with your travel agent.
particular facilities or services, then that Supplier may 7.2 Where you cancel any booking more than thirty (30) days 15. Universal Studios Singapore
be entitled, under its contract with you to substitute prior to your departure you are likely to have to pay a fee. Jurassic Park TM & © Universal Studios/Amblin Entertainment.
those services or facilities with comparable or equivalent A cancellation fee of $200 will be imposed where All rights reserved. TRANSFORMERS and its logo and all
facilities or services without incurring any liability to you. cancellation is made within thirty (30) days prior to your related characters are trademarks of Hasbro and are used with
You should check your contract with each Supplier. departure, plus any suppliers charges as per note 7.3. permission. © 2019 Hasbro. All Rights Reserved. © 2019
• All facilities or services described by us are subject to Please refer however to Clause 7.6 for special conditions in DreamWorks L.L.C. and Paramount Pictures Corporation. All
availability from the Supplier. some cases. Rights Reserved. Despicable Me and related characters are
• GO Holidays Limited will not be liable or responsible for 7.3 The above cancellation fees are required to offset booking, trademarks and copyrights of Universal Studios. Licensed by
any loss or damage relating to your baggage, personal communication and administration charges that will have Universal Studios. All Rights Reserved. UNIVERSAL STUDIOS,
possessions, health or welfare, or delays or travel already been incurred by us. In addition to our cancellation UNIVERSAL STUDIOS SINGAPORE, Universal Globe logo, and all
disruptions unless these arise directly from the service fee, you may also be required to pay cancellation fees Universal elements and related indicia TM & © 2019 Universal
we provide to you. imposed by our Suppliers (i.e. airlines, hotels, etc.) The Studios. All Rights Reserved.
3. Business Purposes amount of each Supplier’s cancellation fee is beyond our 16. Legal Claims
You agree that where our services are acquired for business control, and payment is solely your responsibility. You should The laws of New Zealand will govern any claims or legal
purposes, or where you hold yourself out as acquiring our check with your travel agent concerning the amount of a action in connection with the provision of our services to you.
services for business purposes, the Consumer Guarantees Supplier’s cancellation fees. Any claim or legal action against the Suppliers is likely to be
Act 1993 will not apply to any supply of goods or services 7.4 To the extent that we are able to do so (bearing in mind subject to the terms of your contract with them, and may be
made under these conditions, and we will not be liable we are dependent upon third party availability beyond our governed by the laws of other countries.
or responsible for any loss or damage of any kind to you, control) we will be pleased to incorporate any reasonable
including any consequential loss or damage however it may changes you request. An itinerary change may attract a fee 17. Images
be caused. similar to cancellation fees in Clause 7.2 above to cover our Our thanks to Tourist Bureaus, hotel, tour operators, Penang
4. Information in the Brochure administration costs. Global Tourism, Singapore Tourism Board and Alex Soh.
4.1 This brochure was published on 9 December 2019 and is 7.5 Some Suppliers may reserve the right to cancel or amend PLEASE READ THESE CONDITIONS CAREFULLY
valid for services used 1 April 2020 to 31 March 2021 unless travel, accommodation, etc and GO Holidays must therefore The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this reserve similar rights to cancel or amend any holiday to services supplied by us except where they are acquired,
brochure are as at 12 November 2019. arrangements. or are held out as being acquired for business purposes.

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