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BOOKING CONDITIONS

1. Our Services and Obligations 4.3 Facilities or services may change after the date of publication. 9. Items Not Covered
1.1 The services within this brochure are supplied by the We endeavour to keep travel agents informed of any changes Unless otherwise specified, the cost of meals, drinks, laundry,
wholesaler GO Holidays, a division of helloworld Travel to information in this brochure that are brought to our telephone calls, insurance, sightseeing tours, local taxes,
Ltd. They consist of arranging and co-ordinating travel, attention. Prior to booking your ticket, you should ask your airport departure taxes, aviation insurance levies and passport
entertainment and accommodation facilities and services, and travel agent about any changes to the published information of or visa application fees are not included.
making bookings, issuing tickets and issuing vouchers to be which your agent may be aware. You should also make sure
redeemed by suppliers. that if your travel agent is advised of changes that occur after 10. Package Costs
1.2 We undertake to perform these services with reasonable care booking, your travel agent is able to contact you. Included in the tour costs are charges for normal booking
procedure costs, communication costs, administration,
and skill. We will not be liable for any loss or damage, or loss 4.4 All maps, illustrations and photographs are for indicative research, printing, etc. Where the land arrangements of
of enjoyment which result from the act, default or omission of purposes only and may not necessarily reflect actual places holidays are included in a composite package, an itemisation
any person other than ourselves or employees, or any cause or positioning. of costs will not be rendered.
beyond our control. This includes (but is not limited to) loss, 4.5 Accommodation must be consecutive at the same hotel to
damage or loss of enjoyment which arises directly or indirectly qualify for free nights. Important: Hotels have the right to 11. Visas / Passports
from an Act of God, weather disruptions, dangers incidental to change conditions e.g. 5th night free. Bonus offers: e.g. For all holidays in this brochure you will require a valid
sea, fire, breakdown free upgrade or late checkouts are subject to availability at passport. You are responsible for arranging your own
in machinery or equipment, acts of Government or authorities time of stay. passport, visa and health requirements (including inoculation
whether legitimate or not, wars whether declared or not, where applicable). You should check with your travel
hostilities, acts of terrorism, civil disturbances, strikes, 5. Prices agent who will be able to provide you with the necessary
lockouts, riots, deaths, pilferage, epidemics, quarantines or 5.1 All prices shown in this brochure are expressed in information.
medical, customs or immigration or emigration regulations. New Zealand dollars.
1.3 We are not able to exercise control over services we do not 5.2 Prices are to be used as a guide only. Accommodation prices 12. Non-Use of Services or Facilities
supply directly, therefore we will not be responsible for any are based on the lowest room category in low season. Some If, of your own choice, you decide not to use part or parts of
loss or damage arising from: prices are based on dynamic rates, which means they will be the arranged services or facilities, you will not be entitled to a
• Any booking made directly with a service supplier by your different from the advertised price if it has been varied by the refund from us (provided we have carried out our service with
travel agent or by yourself direct; or supplier since being advertised by GO Holidays. reasonable skill and care and to your requirements)
• Any services which are not provided by us and which are 5.3 Events beyond our control, such as currency fluctuations, and you may not be entitled to a refund from any Supplier.
additional to those described in this brochure. changes to the price of aviation fuel or changes to the cost of 13. GO Holidays Charter for Addressing Problems
1.4 We will endeavour to provide the most suitable travel services and facilities may result in the prices charged to you In the event that you should strike a problem or you are
arrangements to meet the particular requirements you make being different. dissatisfied with some aspect of the services or facilities during
known to us. However, travel is an individual experience, and 5.4 It must be understood that if for any of the reasons mentioned the course of your trip, our recommendation is that you take the
your preferences and opinions may vary from our own. For in Clause 5.2 or Clause 5.3 price increases or variation of matter up directly with the supplier of the service at the time, or
this reason, we cannot take responsibility for your individual terms are notified to us between the time of booking and as soon as practicable in the circumstances. This provides the
satisfaction, neither can we take responsibility for weather nor departure, we reserve the right to vary the price to you up to opportunity to have the matter discussed and investigated on the
for compatibility of fellow guests or staff during the course of the time of your departure. spot and a remedy negotiated then and there to enable you to
your travel. 5.5 All prices exclude travel agent service fees. continue enjoying your holiday. We have found from experience
2. Supply of Travel, Entertainment, Accommodation Service 6. Payment that it is very difficult (in some countries impossible) for us to
obtain redress for you once travel has been completed. If this
and Facilities 6.1 A deposit of $100 must be paid to your travel agent within does not work, we wish to be involved at the earliest possible
2.1 When we make bookings with the providers of travel, seven (7) days of verbal or written confirmation of booking moment and our commitment is that we will immediately work
accommodation, entertainment, activities, facilities or services request. Certain Suppliers may also require an additional on resolving the issue to your satisfaction.
(“the Suppliers”) we are acting as a booking agent for the booking fee or deposit to be paid.
Suppliers. 6.2 A booking requested less than seven (7) days prior to 14. Health or Disability
2.2 All travel, entertainment, activities, and accommodation departure may incur communication charges. Some Suppliers may reserve the right to refuse to carry or
facilities or services are supplied directly to you by the 6.3 Final payment shall in all cases be made not less than accommodate people who, because of a health condition
Supplier. We have no control over the facilities or services 30 days prior to departure. In some cases the terms of or disability, may require services or facilities to be provided in
themselves, or the manner in which they are provided by the the tour or travel may require full payment at an earlier date. a special manner or at a certain stage of pregnancy.
Suppliers. Therefore you should be aware of the following In that case you will be advised at the time your booking is You should check this with your travel agent.
conditions: processed. 15. UNIVERSAL STUDIOS SINGAPORE
• GO Holidays Limited will not be liable for any loss or 6.4 Credit Card not permitted unless travel agent acts
damage of any kind that may arise from your use or Jurassic Park TM & © Universal Studios/Amblin
consumption of, or inability to use or consume those as merchant. Entertainment. All rights reserved. Shrek, Puss In Boots and
facilities or services. 7. Amendment or Cancellation all DreamWorks Animation elements © 2024 DreamWorks
• The provision of those facilities or services is subject 7.1 If you wish, or circumstances require you to amend or cancel Animation L.L.C. TRANSFORMERS and its logo and all related
characters are trademarks of Hasbro and are used with
to the terms and conditions of your contract with your booking for any reason, you should advise us in writing permission. © 2024 Hasbro. All Rights Reserved. © 2024
each Supplier. through your travel agent at the earliest possible time. DreamWorks L.L.C. and Paramount Pictures Corporation. All
• Where for any reason, a Supplier is unable to provide 7.2 Where you cancel any booking more than thirty (30) days Rights Reserved. Battlestar Galactica TM Universal Studios
particular facilities or services, then that Supplier may prior to your departure you are likely to have to pay a fee. & © 2024 Universal Content Productions LLC. All rights
be entitled, under its contract with you to substitute A cancellation fee of $200 will be imposed where reserved. Sesame Street TM and associated characters,
those services or facilities with comparable or equivalent cancellation is made within thirty (30) days prior to your trademarks and design elements are owned and licensed by
facilities or services without incurring any liability to you. departure, plus any suppliers charges as per note 7.3. Sesame Workshop. © 2024 Sesame Workshop. All rights
You should check your contract with each Supplier. Please refer however to Clause 7.6 for special conditions in reserved. Minions and all related elements and indicia TM &
• All facilities or services described by us are subject to some cases. © 2024 Universal Studios. All rights reserved. UNIVERSAL
availability from the Supplier. 7.3 The above cancellation fees are required to offset booking, STUDIOS, UNIVERSAL STUDIOS SINGAPORE, Universal Globe
• GO Holidays Limited will not be liable or responsible for communication and administration charges that will have logo, and all Universal elements and related indicia TM &
any loss or damage relating to your baggage, personal already been incurred by us. In addition to our cancellation fee, © 2024 Universal Studios. All Rights Reserved.
possessions, health or welfare, or delays or travel you may also be required to pay cancellation fees imposed by 16. Legal Claims
disruptions unless these arise directly from the service our Suppliers (i.e. airlines, hotels, etc.) The amount of each The laws of New Zealand will govern any claims or legal
we provide to you. Supplier’s cancellation fee is beyond our control, and payment action in connection with the provision of our services to you.
3. Business Purposes is solely your responsibility. You should check with your travel Any claim or legal action against the Suppliers is likely to be
You agree that where our services are acquired for business agent concerning the amount of a Supplier’s cancellation fees. subject to the terms of your contract with them, and may be
purposes, or where you hold yourself out as acquiring our 7.4 To the extent that we are able to do so (bearing in mind governed by the laws of other countries.
services for business purposes, the Consumer Guarantees Act we are dependent upon third party availability beyond our 17. Images
1993 will not apply to any supply of goods or services made control) we will be pleased to incorporate any reasonable Our thanks to tourist bureaus, hotels, tour operators,
under these conditions, and we will not be liable or responsible changes you request. An itinerary change may attract a fee Singapore Tourism Board, Sentosa Development Corporation,
for any loss or damage of any kind to you, including any similar to cancellation fees in Clause 7.2 above to cover our Tourism Malaysia, Alex Soh, Alex Soh Photography, Anton
consequential loss or damage however it may be caused. administration costs. Chia, Big Foot Productions, C I&A Photography, Cheeshyanc,
7.5 Some Suppliers may reserve the right to cancel or amend travel,
4. Information in the Brochure accommodation, etc and GO Holidays must therefore reserve Chin Boon Leng, Clarence Aw, Cornfield, Cuong Heiky, Daniel
4.1 This brochure was published on 22 February 2024 and is similar rights to cancel or amend any holiday arrangements. Koh, Edward Hendricks, Family Veldman, Ho Wai Kay, Hype
valid for services used 1 April 2024 to 31 March 2025 unless 7.6 There are cases where the terms of supply as to refundability Digital, Iana Ianakieva, Jahnvi K, Jamie Tan, Kahnz Empire,
Katush Ok, Kitz Corner, Lifestyle Travel Photo, Marc Tey Ge
otherwise advised. Exchange rates used when costing this of pre-payments require provisions different from the above. In Wai, Masano Kawana, Michael Weber, Paul Thuysbaert,
brochure are as at 13 February 2024. those cases the conditions specific to your tour will be advised Ralf Tooten, Raphael Olivier, Richie Chan, Toshiko Kawana,
4.2 While we have exercised reasonable care and skill to ensure to you at the time your booking is processed. Weerasak Saeku and Wong Kin Leong Annacorp Sgp.
that the contents of this brochure are correct, accurate, and
up-to-date at the time of publishing, please note that the 8. Insurance
contents of this brochure are based on information supplied We strongly recommend that as a minimum you insure PLEASE READ THESE CONDITIONS CAREFULLY
to us by the Suppliers. We do not have, and cannot be yourself fully against cancellation, disruption, loss of luggage The guarantees under the Consumer Guarantees Act will apply
reasonably expected to have, personal knowledge about all the and personal property, and medical expenses. Your travel to services supplied by us except where they are acquired,
facilities or services provided by each Supplier. agent will be able to provide you with further information. or are held out as being acquired for business purposes.

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