Page 51 - South Australia 2019

Booking Conditions

1. Our Services and Obligations contents of this brochure are based on information supplied 8. Insurance
1.1 The services within this brochure are supplied by the to us by the Suppliers. We do not have, and cannot be We strongly recommend that as a minimum you insure
wholesaler GO Holidays, a division of helloworld Travel reasonably expected to have, personal knowledge about all yourself fully against cancellation, disruption, loss of luggage
Ltd. They consist of arranging and co-ordinating travel, the facilities or services provided by each Supplier. and personal property, and medical expenses. Your travel
entertainment and accommodation facilities and services, 4.3 Facilities or services may change after the date of agent will be able to provide you with further information.
and making bookings, issuing tickets and issuing vouchers publication. We endeavour to keep travel agents informed of
to be redeemed by suppliers. any changes to information in this brochure that are brought 9. Items Not Covered BOOKING CONDITIONS
1.2 We undertake to perform these services with reasonable to our attention. Prior to booking your ticket, you should Unless otherwise specified, the cost of meals, drinks,
care and skill. We will not be liable for any loss or damage, ask your travel agent about any changes to the published laundry, telephone calls, insurance, sightseeing tours, local
or loss of enjoyment which result from the act, default or information of which your agent may be aware. You should taxes, airport departure taxes, aviation insurance levies and
omission of any person other than ourselves or employees, also make sure that if your travel agent is advised of passport or visa application fees are not included.
or any cause beyond our control. This includes (but is changes that occur after booking, your travel agent is able
not limited to) loss, damage or loss of enjoyment which to contact you. 10. Package Costs
arises directly or indirectly from an Act of God, weather 4.4 All maps, illustrations and photographs are for indicative Included in the tour costs are charges for normal booking
disruptions, dangers incidental to sea, fire, breakdown purposes only and may not necessarily reflect actual places procedure costs, communication costs, administration,
in machinery or equipment, acts of Government or or positioning. research, printing, etc. Where the land arrangements of
authorities whether legitimate or not, wars whether holidays are included in a composite package, an itemisation
declared or not, hostilities, acts of terrorism, civil 4.5 Accommodation must be consecutive at the same hotel to of costs will not be rendered.
disturbances, strikes, lockouts, riots, deaths, pilferage, qualify for free nights. Important: Hotels have the right to
epidemics, quarantines or medical, customs or change conditions e.g. 5th night free. Bonus offers: e.g. 11. Visas / Passports
immigration or emigration regulations. free upgrade or late checkouts are subject to availability For all holidays in this brochure you will require a valid
at time of stay.
1.3 We are not able to exercise control over services we do not passport. You are responsible for arranging your own
supply directly, therefore we will not be responsible for any 5. Prices passport, visa and health requirements (including
loss or damage arising from: 5.1 All prices shown in this brochure are on a per person basis inoculation where applicable). You should check with
• Any booking made directly with a service supplier by unless otherwise stated and are expressed in New Zealand your travel agent who will be able to provide you with the
necessary information.
your travel agent or by yourself direct; or dollars. Vehicle rates are per vehicle.
• Any services which are not provided by us and which 5.2 Events beyond our control, such as currency fluctuations, 12. Non-Use of Services or Facilities
are additional to those described in this brochure. changes to the price of aviation fuel or changes to the cost If, of your own choice, you decide not to use part or parts of
1.4 We will endeavour to provide the most suitable travel of services and facilities may result in the prices charged to the arranged services or facilities, you will not be entitled to
arrangements to meet the particular requirements you make you being different. a refund from us (provided we have carried out our service
known to us. However, travel is an individual experience, 5.3 It must be understood that if for any of the reasons with reasonable skill and care and to your requirements)
and your preferences and opinions may vary from our mentioned in Clause 5.2 price increases or variation of and you may not be entitled to a refund from any Supplier.
own. For this reason, we cannot take responsibility for your terms are notified to us between the time of booking and
individual satisfaction, neither can we take responsibility for departure, we reserve the right to vary the price to you 13. GO Holidays Charter for Addressing Problems
weather nor for compatibility of fellow guests or staff during up to the time of your departure. In the event that you should strike a problem or you are
the course of your travel.
5.4 All prices exclude travel agent service fees. dissatisfied with some aspect of the services or facilities
2. Supply of Travel, Entertainment, Accommodation during the course of your trip, our recommendation is
that you take the matter up directly with the supplier of
Service and Facilities 6. Payment the service at the time, or as soon as practicable in the
2.1 When we make bookings with the providers of travel, 6.1 A deposit of $100 must be paid to your travel agent within circumstances. This provides the opportunity to have the
accommodation, entertainment, activities, facilities or seven (7) days of verbal or written confirmation of booking matter discussed and investigated on the spot and a remedy
services (“the Suppliers”) we are acting as a booking agent request. Certain Suppliers may also require an additional negotiated then and there to enable you to continue enjoying
for the Suppliers. booking fee or deposit to be paid. your holiday. We have found from experience that it is very
2.2 All travel, entertainment, activities, and accommodation 6.2 A booking requested less than seven (7) days prior to difficult (in some countries impossible) for us to obtain
facilities or services are supplied directly to you by the departure may incur communication charges. redress for you once travel has been completed. If this does
Supplier. We have no control over the facilities or services 6.3 Final payment shall in all cases be made not less than 30 not work, we wish to be involved at the earliest possible
themselves, or the manner in which they are provided days prior to departure. In some cases the terms of moment and our commitment is that we will immediately
by the Suppliers. Therefore you should be aware of the the tour or travel may require full payment at an earlier work on resolving the issue to your satisfaction.
following conditions: date. In that case you will be advised at the time your
• GO Holidays Limited will not be liable for any loss or booking is processed. 14. Health or Disability
damage of any kind that may arise from your use or 6.4 Credit Card not permitted unless travel agent acts Some Suppliers may reserve the right to refuse to carry or
consumption of, or inability to use or consume those as merchant. accommodate people who, because of a health condition
facilities or services. or disability, may require services or facilities to be provided
• The provision of those facilities or services is subject 7. Amendment or Cancellation in a special manner or at a certain stage of pregnancy.
You should check this with your travel agent.
to the terms and conditions of your contract with 7.1 If you wish, or circumstances require you to amend or
each Supplier. cancel your booking for any reason, you should advise 15. Legal Claims
• Where for any reason, a Supplier is unable to provide us in writing through your travel agent at the earliest The laws of New Zealand will govern any claims or legal
particular facilities or services, then that Supplier may possible time. action in connection with the provision of our services to
be entitled, under its contract with you to substitute 7.2 Where you cancel any booking more than thirty (30) days you. Any claim or legal action against the Suppliers is likely
those services or facilities with comparable or prior to your departure you are likely to have to pay a fee. A to be subject to the terms of your contract with them, and
equivalent facilities or services without incurring any cancellation fee of $200 will be imposed where cancellation may be governed by the laws of other countries.
liability to you. You should check your contract with is made within thirty (30) days prior to your departure, plus
each Supplier. any suppliers charges as per note 7.3. Please refer however 16. Images
• All facilities or services described by us are subject to to Clause 7.6 for special conditions in some cases. Our thanks to Eli Francis, JK Imaging Pty. Ltd., John Montesi,
availability from the Supplier. Sam Oster, Smudge Publishing, Tom Roschi, Pongsak
• GO Holidays Limited will not be liable or responsible for 7.3 The above cancellation fees are required to offset booking, Pattamasaevi, donbrice, Sean McGowan, Adam Bruzzone,
communication and administration charges that will have
any loss or damage relating to your baggage, personal already been incurred by us. In addition to our cancellation Adam Taylor, Adrian Brown, Alex Makeyev, Andrew Harvey,
possessions, health or welfare, or delays or travel Ben Goode, Brendan Holman Photography, Che Chorley, Colin
disruptions unless these arise directly from the service fee, you may also be required to pay cancellation fees Page, Dave Hartley, Nathan Dyer, Peter E Barnes, SATC,
we provide to you. imposed by our Suppliers (i.e. airlines, hotels, etc.) The rob@liberty.net.au,Danny & Innez Blackman, Dave Hartley,
amount of each Supplier’s cancellation fee is beyond our David Edgar, DAVID EVANS, Deyan Georgiev – Fotolia,
3. Business Purposes control, and payment is solely your responsibility. You should Don Brice, Duy Dash, Eli Francis, Elise Cook, Graham Michael
You agree that where our services are acquired for business check with your travel agent concerning the amount of a Freeman, Greg Snell Photography, Grenville Turner,Hasselblad
Supplier’s cancellation fees.
purposes, or where you hold yourself out as acquiring our H4D, Heidi Linehan, Heidi Who? Photos, heyandy.com.
services for business purposes, the Consumer Guarantees 7.4 To the extent that we are able to do so (bearing in mind au, Iain Bond Photo, Ian Routledge, Jack Turner, Jacqui
Act 1993 will not apply to any supply of goods or services we are dependent upon third party availability beyond our Way Photography, John Frederick White, John Montesi,
made under these conditions, and we will not be liable control) we will be pleased to incorporate any reasonable John White Photos, Jonathan Kissock, Jonathan van der
or responsible for any loss or damage of any kind to you, changes you request. An itinerary change may attract a fee Knaap, LANEWAY Photography Mark Lane, Lars Topelmann,
including any consequential loss or damage however it may similar to cancellation fees in Clause 7.2 above to cover our Mardi Zeunert, Matt Vine, Mauro Risch, Meaghan Coles,
be caused. administration costs. Nathan Dyer, Peter E Barnes, Phillip Handforth Photography,
7.5 Some Suppliers may reserve the right to cancel or amend Rob Jeffress, Picasa, Quentin Chester Photography, Rob
4. Information in the Brochure travel, accommodation, etc and GO Holidays must therefore Blackburn, SATC, Adam Bruzzone, SATC, Josie Withers,
4.1 This brochure was published on 7 February 2019 and is reserve similar rights to cancel or amend any holiday Sean McGowan, South Australian Tourism Commission,
valid for services used 1 April 2019 to 31 March 2020 arrangements. Stephen Gray, Sven Kovac, Taradale Studios, Tourism
unless otherwise advised. Exchange rates used when 7.6 There are cases where the terms of supply as to Australia, Victoria Alexandra Pantazis.
costing this brochure are as at 23 January 2019. refundability of pre-payments require provisions different PLEASE READ THESE CONDITIONS CAREFULLY
4.2 While we have exercised reasonable care and skill to ensure from the above. In those cases the conditions specific to The guarantees under the Consumer Guarantees Act will apply
that the contents of this brochure are correct, accurate, and your tour will be advised to you at the time your booking to services supplied by us except where they are acquired,
up-to-date at the time of publishing, please note that the is processed. or are held out as being acquired for business purposes.
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