Page 99 - Tropical North Queensland 2020

BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above.
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the In those cases the conditions specific to your tour will be
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied advised to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all 8. Insurance
redeemed by suppliers. the facilities or services provided by each Supplier. We strongly recommend that as a minimum you insure
4.3 Facilities or services may change after the date of publication. yourself fully against cancellation, disruption, loss of luggage
1.2 We undertake to perform these services with reasonable We endeavour to keep travel agents informed of any changes
care and skill. We will not be liable for any loss or damage, to information in this brochure that are brought to our and personal property, and medical expenses. Your travel
or loss of enjoyment which result from the act, default or attention. Prior to booking your ticket, you should ask your agent will be able to provide you with further information.
omission of any person other than ourselves or employees, travel agent about any changes to the published information
or any cause beyond our control. This includes (but is of which your agent may be aware. You should also make 9. Items Not Covered
not limited to) loss, damage or loss of enjoyment which sure that if your travel agent is advised of changes that occur Unless otherwise specified, the cost of meals, drinks, laundry,
arises directly or indirectly from an Act of God, weather after booking, your travel agent is able to contact you. telephone calls, insurance, sightseeing tours, local taxes,
disruptions, dangers incidental to sea, fire, breakdown 4.4 All maps, illustrations and photographs are for indicative airport departure taxes, aviation insurance levies and passport
in machinery or equipment, acts of Government or purposes only and may not necessarily reflect actual places or visa application fees are not included.
authorities whether legitimate or not, wars whether declared or positioning.
or not, hostilities, acts of terrorism, civil disturbances, 10. Package Costs
strikes, lockouts, riots, deaths, pilferage, epidemics, 4.5 Accommodation must be consecutive at the same hotel to Included in the tour costs are charges for normal booking
quarantines or medical, customs or immigration or qualify for free nights. Important: Hotels have the right to procedure costs, communication costs, administration,
change conditions e.g. 5th night free. Bonus offers: e.g.
emigration regulations. research, printing, etc. Where the land arrangements of
free upgrade or late checkouts are subject to availability at
1.3 We are not able to exercise control over services we do not time of stay. holidays are included in a composite package, an itemisation
supply directly, therefore we will not be responsible for any of costs will not be rendered.
loss or damage arising from: 5. Prices 11. Visas / Passports
• Any booking made directly with a service supplier by 5.1 All prices shown in this brochure are expressed in For all holidays in this brochure you will require a valid
your travel agent or by yourself direct; or New Zealand dollars.
• Any services which are not provided by us and which 5.2 Events beyond our control, such as currency fluctuations, passport. You are responsible for arranging your own
passport, visa and health requirements (including
are additional to those described in this brochure. changes to the price of aviation fuel or changes to the cost of inoculation where applicable). You should check with
1.4 We will endeavour to provide the most suitable travel services and facilities may result in the prices charged to you your travel agent who will be able to provide you with the
arrangements to meet the particular requirements you make being different. necessary information.
known to us. However, travel is an individual experience, and 5.3 It must be understood that if for any of the reasons mentioned
your preferences and opinions may vary from our own. For in Clause 5.2 price increases or variation of terms are 12. Non-Use of Services or Facilities
this reason, we cannot take responsibility for your individual notified to us between the time of booking and departure, If, of your own choice, you decide not to use part or parts of
satisfaction, neither can we take responsibility for weather nor we reserve the right to vary the price to you up to the time of the arranged services or facilities, you will not be entitled to a
for compatibility of fellow guests or staff during the course of your departure. refund from us (provided we have carried out our service with
your travel. 5.4 All prices exclude travel agent service fees. reasonable skill and care and to your requirements)
5.5 Conditions of carriage: Full Queensland Rail Travel terms and and you may not be entitled to a refund from any Supplier.
2. Supply of Travel, Entertainment, Accommodation Service conditions may be obtained from GO Holidays. By booking
and Facilities rail travel through GO Holidays you agree to be bound by 13. GO Holidays Charter for Addressing Problems
2.1 When we make bookings with the providers of travel, Queensland Rail Travel’s conditions of carriage. In the event that you should strike a problem or you are
accommodation, entertainment, activities, facilities or services dissatisfied with some aspect of the services or facilities
(“the Suppliers”) we are acting as a booking agent for the 6. Payment during the course of your trip, our recommendation is that
Suppliers. 6.1 A deposit of $100 must be paid to your travel agent within you take the matter up directly with the supplier of the service
2.2 All travel, entertainment, activities, and accommodation seven (7) days of verbal or written confirmation of booking at the time, or as soon as practicable in the circumstances.
facilities or services are supplied directly to you by the request. Certain Suppliers may also require an additional This provides the opportunity to have the matter discussed
Supplier. We have no control over the facilities or services booking fee or deposit to be paid. and investigated on the spot and a remedy negotiated then
themselves, or the manner in which they are provided by the 6.2 A booking requested less than seven (7) days prior to and there to enable you to continue enjoying your holiday.
Suppliers. Therefore you should be aware of the following departure may incur communication charges. We have found from experience that it is very difficult (in
conditions: 6.3 Final payment shall in all cases be made not less than some countries impossible) for us to obtain redress for you
• GO Holidays Limited will not be liable for any loss or 30 days (125 days for Ultimate Outback Queensland once travel has been completed. If this does not work, we
damage of any kind that may arise from your use or Adventure Tour) prior to departure. In some cases the wish to be involved at the earliest possible moment and our
consumption of, or inability to use or consume those terms of the tour or travel may require full payment at an commitment is that we will immediately work on resolving the
facilities or services. earlier date. In that case you will be advised at the time your issue to your satisfaction.
booking is processed.
• The provision of those facilities or services is subject
to the terms and conditions of your contract with 6.4 Credit Card not permitted unless travel agent acts as merchant. 14. Health or Disability
each Supplier. Some Suppliers may reserve the right to refuse to carry or
• Where for any reason, a Supplier is unable to provide 7. Amendment or Cancellation accommodate people who, because of a health condition
particular facilities or services, then that Supplier may 7.1 If you wish, or circumstances require you to amend or cancel or disability, may require services or facilities to be provided in
your booking for any reason, you should advise us in writing
a special manner or at a certain stage of pregnancy.
be entitled, under its contract with you to substitute through your travel agent at the earliest possible time. You should check this with your travel agent.
those services or facilities with comparable or equivalent
facilities or services without incurring any liability to you. 7.2 Where you cancel any booking more than thirty (30) days 15. Legal Claims
You should check your contract with each Supplier. prior to your departure you are likely to have to pay a fee.
• All facilities or services described by us are subject to A cancellation fee of $200 will be imposed where The laws of New Zealand will govern any claims or legal
cancellation is made within thirty (30) days prior to your
availability from the Supplier. departure, plus any suppliers charges as per note 7.3. action in connection with the provision of our services to you.
Any claim or legal action against the Suppliers is likely to be
• GO Holidays Limited will not be liable or responsible for Please refer however to Clause 7.6 for special conditions subject to the terms of your contract with them, and may be
any loss or damage relating to your baggage, personal in some cases. governed by the laws of other countries.
possessions, health or welfare, or delays or travel 7.3 The above cancellation fees are required to offset booking,
disruptions unless these arise directly from the service communication and administration charges that will have 16. Images
we provide to you. already been incurred by us. In addition to our cancellation Our thanks to Tourist Bureaus, hotel, tour operators, Tourism
fee, you may also be required to pay cancellation fees Tropical North Queensland, Tourism and Events Queensland,
3. Business Purposes imposed by our Suppliers (i.e. airlines, hotels, etc.) The
You agree that where our services are acquired for business amount of each Supplier’s cancellation fee is beyond our Tourism Australia, Outback Queensland Tourism, Townsville
Enterprise, Adam Bruzzone, Amy Mail, Andrew Thallon,
purposes, or where you hold yourself out as acquiring our control, and payment is solely your responsibility. You should Andrew Watson, Belinda Lindemann, Brad Newton, Cathy
services for business purposes, the Consumer Guarantees check with your travel agent concerning the amount of a Finch, Chris McLennan, Darren Jew, Emilie Ristevski, Garry
Act 1993 will not apply to any supply of goods or services Supplier’s cancellation fees.
made under these conditions, and we will not be liable 7.4 To the extent that we are able to do so (bearing in mind Norris, Jemma Craig, Jesse Lindemann, Lauren Bath,
Matt Harvey, Maxime Coquard, Megan MacKinnon, Murray
or responsible for any loss or damage of any kind to you, we are dependent upon third party availability beyond our
including any consequential loss or damage however it may control) we will be pleased to incorporate any reasonable Waite & Associates, Paul Ewart, Peter Java, Peter Lik, Pio
Resorts, Rowan Bestmann, Saif Ismailji, Skyrail Rainforest
be caused. changes you request. An itinerary change may attract a fee
similar to cancellation fees in Clause 7.2 above to cover our Cableway, Tony Gwynn-Jones, Vince Sofia, William Long,
4. Information in the Brochure administration costs. Erik Williamson.
4.1 This brochure was published on 20 December 2019 and is 7.5 Some Suppliers may reserve the right to cancel or amend PLEASE READ THESE CONDITIONS CAREFULLY
valid for services used 1 Apr 2020 to 31 March 2021 unless travel, accommodation, etc and GO Holidays must therefore The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this reserve similar rights to cancel or amend any holiday to services supplied by us except where they are acquired,
brochure are as at 6 December 2019. arrangements. or are held out as being acquired for business purposes.
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