Page 87 - Thailand 2020

BOOKING CONDITIONS

1. Our Services and Obligations 4.3 Facilities or services may change after the date of publication. 9. Items Not Covered
1.1 The services within this brochure are supplied by the We endeavour to keep travel agents informed of any changes Unless otherwise specified, the cost of meals, drinks, laundry,
wholesaler GO Holidays, a division of helloworld Travel to information in this brochure that are brought to our telephone calls, insurance, sightseeing tours, local taxes,
Ltd. They consist of arranging and co-ordinating travel, attention. Prior to booking your ticket, you should ask your airport departure taxes, aviation insurance levies and passport
entertainment and accommodation facilities and services, and travel agent about any changes to the published information of
making bookings, issuing tickets and issuing vouchers to be which your agent may be aware. You should also make sure or visa application fees are not included.
redeemed by suppliers. that if your travel agent is advised of changes that occur after 10. Package Costs
1.2 We undertake to perform these services with reasonable care booking, your travel agent is able to contact you.
and skill. We will not be liable for any loss or damage, or loss 4.4 All maps, illustrations and photographs are for indicative Included in the tour costs are charges for normal booking
of enjoyment which result from the act, default or omission purposes only and may not necessarily reflect actual places procedure costs, communication costs, administration,
of any person other than ourselves or employees, or any or positioning. research, printing, etc. Where the land arrangements of
cause beyond our control. This includes (but is not limited to) holidays are included in a composite package, an itemisation
loss, damage or loss of enjoyment which arises directly or 4.5 Accommodation must be consecutive at the same hotel to of costs will not be rendered.
indirectly from an Act of God, weather disruptions, dangers qualify for free nights. Important: Hotels have the right to
incidental to sea, fire, breakdown change conditions e.g. 5th night free. Bonus offers: e.g. 11. Visas / Passports
in machinery or equipment, acts of Government or authorities free upgrade or late checkouts are subject to availability at For all holidays in this brochure you will require a valid
whether legitimate or not, wars whether declared or not, time of stay. passport. You are responsible for arranging your own
hostilities, acts of terrorism, civil disturbances, strikes,
lockouts, riots, deaths, pilferage, epidemics, quarantines or 5. Prices passport, visa and health requirements (including inoculation
medical, customs or immigration or emigration regulations. 5.1 All prices shown in this brochure are expressed in where applicable). You should check with your travel
1.3 We are not able to exercise control over services we do not New Zealand dollars. agent who will be able to provide you with the necessary
supply directly, therefore we will not be responsible for any 5.2 Events beyond our control, such as currency fluctuations, information.
loss or damage arising from: changes to the price of aviation fuel or changes to the cost of
• Any booking made directly with a service supplier by your services and facilities may result in the prices charged to you 12. Non-Use of Services or Facilities
travel agent or by yourself direct; or being different. If, of your own choice, you decide not to use part or parts of
• Any services which are not provided by us and which are 5.3 It must be understood that if for any of the reasons mentioned the arranged services or facilities, you will not be entitled to a
additional to those described in this brochure. in Clause 5.2 price increases or variation of terms are refund from us (provided we have carried out our service with
1.4 We will endeavour to provide the most suitable travel notified to us between the time of booking and departure, reasonable skill and care and to your requirements)
arrangements to meet the particular requirements you make we reserve the right to vary the price to you up to the time of and you may not be entitled to a refund from any Supplier.
known to us. However, travel is an individual experience, and your departure.
your preferences and opinions may vary from our own. For 5.4 All prices exclude travel agent service fees. 13. GO Holidays Charter for Addressing Problems
this reason, we cannot take responsibility for your individual In the event that you should strike a problem or you are
satisfaction, neither can we take responsibility for weather nor 6. Payment dissatisfied with some aspect of the services or facilities
for compatibility of fellow guests or staff during the course of 6.1 A deposit of $100 must be paid to your travel agent within during the course of your trip, our recommendation is
your travel.
seven (7) days of verbal or written confirmation of booking that you take the matter up directly with the supplier of
2. Supply of Travel, Entertainment, Accommodation Service request. Certain Suppliers may also require an additional the service at the time, or as soon as practicable in the
and Facilities booking fee or deposit to be paid. circumstances. This provides the opportunity to have the
2.1 When we make bookings with the providers of travel, 6.2 A booking requested less than seven (7) days prior to matter discussed and investigated on the spot and a remedy
accommodation, entertainment, activities, facilities or services departure may incur communication charges. negotiated then and there to enable you to continue enjoying
(“the Suppliers”) we are acting as a booking agent for the 6.3 Final payment shall in all cases be made not less than
Suppliers. 30 days prior to departure. In some cases the terms of your holiday. We have found from experience that it is very
2.2 All travel, entertainment, activities, and accommodation the tour or travel may require full payment at an earlier date. difficult (in some countries impossible) for us to obtain
facilities or services are supplied directly to you by the In that case you will be advised at the time your booking is redress for you once travel has been completed. If this does
Supplier. We have no control over the facilities or services processed. not work, we wish to be involved at the earliest possible
themselves, or the manner in which they are provided by the moment and our commitment is that we will immediately
Suppliers. Therefore you should be aware of the following 6.4 Credit Card not permitted unless travel agent acts work on resolving the issue to your satisfaction.
conditions: as merchant.
• GO Holidays Limited will not be liable for any loss or 7. Amendment or Cancellation 14. Health or Disability
damage of any kind that may arise from your use or 7.1 If you wish, or circumstances require you to amend or cancel Some Suppliers may reserve the right to refuse to carry or
consumption of, or inability to use or consume those your booking for any reason, you should advise us in writing accommodate people who, because of a health condition
facilities or services. or disability, may require services or facilities to be provided in
• The provision of those facilities or services is subject through your travel agent at the earliest possible time. a special manner or at a certain stage of pregnancy.
to the terms and conditions of your contract with 7.2 Where you cancel any booking more than thirty (30) days You should check this with your travel agent.
each Supplier. prior to your departure you are likely to have to pay a fee.
• Where for any reason, a Supplier is unable to provide A cancellation fee of $200 will be imposed where 15. Legal Claims
particular facilities or services, then that Supplier may cancellation is made within thirty (30) days prior to your The laws of New Zealand will govern any claims or legal
be entitled, under its contract with you to substitute departure, plus any suppliers charges as per note 7.3.
those services or facilities with comparable or equivalent Please refer however to Clause 7.6 for special conditions in action in connection with the provision of our services to you.
facilities or services without incurring any liability to you. some cases. Any claim or legal action against the Suppliers is likely to be
You should check your contract with each Supplier. 7.3 The above cancellation fees are required to offset booking, subject to the terms of your contract with them, and may be
• All facilities or services described by us are subject to communication and administration charges that will have governed by the laws of other countries.
availability from the Supplier. already been incurred by us. In addition to our cancellation fee, 16. Images
• GO Holidays Limited will not be liable or responsible for you may also be required to pay cancellation fees imposed by
any loss or damage relating to your baggage, personal our Suppliers (i.e. airlines, hotels, etc.) The amount of each Our thanks to Tourist Bureaus, hotel, tour operators,
possessions, health or welfare, or delays or travel Supplier’s cancellation fee is beyond our control, and payment Adisorn Photography, Alex Saluk, Anna Bieniek, Anne Sophie
disruptions unless these arise directly from the service is solely your responsibility. You should check with your travel Maestracci, Arunothai Puttaruksa, Christian Mueringer,
we provide to you. agent concerning the amount of a Supplier’s cancellation fees. Claudio Cerquetti, Cozyta, D Somkiat Tapong, Diamondgt,
3. Business Purposes 7.4 To the extent that we are able to do so (bearing in mind Emariya, Fabrice, Rambert, Haroon, Ikorn Photographer,
You agree that where our services are acquired for business we are dependent upon third party availability beyond our Jason Lang & Christopher Wise, Jessicotterill, Joey,
purposes, or where you hold yourself out as acquiring our control) we will be pleased to incorporate any reasonable Santinikatha Yaemboonruang, Kawi Chumrak, Kiattipong
services for business purposes, the Consumer Guarantees Act changes you request. An itinerary change may attract a fee Panchee, Kitti Tantibankul, Manoo Manookulkit, Mikolaj
1993 will not apply to any supply of goods or services made similar to cancellation fees in Clause 7.2 above to cover our Krawczunas, Narong Rattanaya, Natthanai Chaptiyawatin,
under these conditions, and we will not be liable or responsible administration costs. Nicolas Voisin, Nuttakit Narata, Nuttapon Boonpasan,
for any loss or damage of any kind to you, including any 7.5 Some Suppliers may reserve the right to cancel or amend Pakpoom Phummee, Peeraporn Sukpol, Phil Clark, Philip
consequential loss or damage however it may be caused. travel, accommodation, etc and GO Holidays must therefore Koschel, Phonlawat, Ong Chang Wei, Pichan.Sujritsatit,
4. Information in the Brochure reserve similar rights to cancel or amend any holiday Piyawan Tantibankul, Pongsathorn Chaiyasap, Ratthaphong
4.1 This brochure was published on 19 November 2019 and is arrangements. Ekariyasap, Steve Allen Travel Photography, Stu Corlett,
valid for services used 1 April 2020 to 31 March 2021 unless 7.6 There are cases where the terms of supply as to refundability Stuart Corlett, Sumetee Theesungnern, Supanat Buranarom,
otherwise advised. Exchange rates used when costing this of pre-payments require provisions different from the above. In Sven Ellsworth, Taradhata, Taruntulaz, Tong Patong,
brochure are as at 29 October 2019. those cases the conditions specific to your tour will be advised
4.2 While we have exercised reasonable care and skill to ensure to you at the time your booking is processed. Tooten, Wison Tungthunya, Weera, Yongkiet Jitwattanatam,
that the contents of this brochure are correct, accurate, and 8. Insurance Zuphachai Laokunrak.
up-to-date at the time of publishing, please note that the PLEASE READ THESE CONDITIONS CAREFULLY
contents of this brochure are based on information supplied We strongly recommend that as a minimum you insure
to us by the Suppliers. We do not have, and cannot be yourself fully against cancellation, disruption, loss of luggage The guarantees under the Consumer Guarantees Act will apply
reasonably expected to have, personal knowledge about all the and personal property, and medical expenses. Your travel to services supplied by us except where they are acquired,
facilities or services provided by each Supplier. agent will be able to provide you with further information. or are held out as being acquired for business purposes.

87