Page 135 - USA 2020

BOOKING CONDITIONS

1. Our Services and Obligations 4.3 Facilities or services may change after the date of publication. 10. Package Costs
1.1 The services within this brochure are supplied by the wholesaler We endeavour to keep travel agents informed of any changes Included in the tour costs are charges for normal booking
GO Holidays, a division of helloworld Travel Ltd. They consist to information in this brochure that are brought to our attention. procedure costs, communication costs, administration, research,
of arranging and co-ordinating travel, entertainment and Prior to booking your ticket, you should ask your travel agent printing, etc. Where the land arrangements of holidays are
accommodation facilities and services, and making bookings, about any changes to the published information of which your included in a composite package, an itemisation of costs will not
issuing tickets and issuing vouchers to be redeemed by agent may be aware. You should also make sure that if your be rendered.
suppliers. travel agent is advised of changes that occur after booking, your
1.2 We undertake to perform these services with reasonable care travel agent is able to contact you. 11. Visas / Passports
For all holidays in this brochure you will require a valid
and skill. We will not be liable for any loss or damage, or loss 4.4 All maps, illustrations and photographs are for indicative passport. You are responsible for arranging your own
of enjoyment which result from the act, default or omission purposes only and may not necessarily reflect actual places or passport, visa and health requirements (including inoculation
of any person other than ourselves or employees, or any positioning. where applicable). You should check with your travel
cause beyond our control. This includes (but is not limited to) agent who will be able to provide you with the necessary
loss, damage or loss of enjoyment which arises directly or 4.5 Accommodation must be consecutive at the same hotel to information.
indirectly from an Act of God, weather disruptions, dangers qualify for free nights. Important: Hotels have the right to change
incidental to sea, fire, breakdown conditions e.g. 5th night free. Bonus offers: e.g. free upgrade or 12. Non-Use of Services or Facilities
in machinery or equipment, acts of Government or authorities late checkouts are subject to availability at time of stay. If, of your own choice, you decide not to use part or parts of
whether legitimate or not, wars whether declared or not, 5. Prices the arranged services or facilities, you will not be entitled to a
hostilities, acts of terrorism, civil disturbances, strikes, refund from us (provided we have carried out our service with
lockouts, riots, deaths, pilferage, epidemics, quarantines or 5.1 All prices shown in this brochure are expressed in reasonable skill and care and to your requirements)
medical, customs or immigration or emigration regulations. New Zealand dollars. and you may not be entitled to a refund from any Supplier.
1.3 We are not able to exercise control over services we do not 5.2 Events beyond our control, such as currency fluctuations,
supply directly, therefore we will not be responsible for any loss changes to the price of aviation fuel or changes to the cost of 13. GO Holidays Charter for Addressing Problems
or damage arising from: services and facilities may result in the prices charged to you In the event that you should strike a problem or you are
• Any booking made directly with a service supplier by your being different. dissatisfied with some aspect of the services or facilities during
the course of your trip, our recommendation is that you take the
travel agent or by yourself direct; or 5.3 It must be understood that if for any of the reasons mentioned in matter up directly with the supplier of the service at the time, or
• Any services which are not provided by us and which are Clause 5.2 price increases or variation of terms are notified to us as soon as practicable in the circumstances. This provides the
additional to those described in this brochure. between the time of booking and departure, we reserve the right opportunity to have the matter discussed and investigated on the
1.4 We will endeavour to provide the most suitable travel to vary the price to you up to the time of your departure. spot and a remedy negotiated then and there to enable you to
arrangements to meet the particular requirements you make 5.4 All prices exclude travel agent service fees. continue enjoying your holiday. We have found from experience
known to us. However, travel is an individual experience, and that it is very difficult (in some countries impossible) for us to
your preferences and opinions may vary from our own. For 6. Payment obtain redress for you once travel has been completed. If this
this reason, we cannot take responsibility for your individual 6.1 A deposit of $100 must be paid to your travel agent within seven does not work, we wish to be involved at the earliest possible
satisfaction, neither can we take responsibility for weather nor (7) days of verbal or written confirmation of booking request. moment and our commitment is that we will immediately work on
for compatibility of fellow guests or staff during the course of Certain Suppliers may also require an additional booking fee or resolving the issue to your satisfaction.
your travel. deposit to be paid.
14. Health or Disability
2. Supply of Travel, Entertainment, Accommodation Service 6.2 A booking requested less than seven (7) days prior to departure Some Suppliers may reserve the right to refuse to carry or
and Facilities may incur communication charges. accommodate people who, because of a health condition
2.1 When we make bookings with the providers of travel, 6.3 Final payment shall in all cases be made not less than or disability, may require services or facilities to be provided in a
accommodation, entertainment, activities, facilities or services 30 days prior to departure. In some cases the terms of special manner or at a certain stage of pregnancy.
(“the Suppliers”) we are acting as a booking agent for the the tour or travel may require full payment at an earlier date. You should check this with your travel agent.
Suppliers. In that case you will be advised at the time your booking is
2.2 All travel, entertainment, activities, and accommodation processed. 15. Disney Dining Plan Terms and Conditions
facilities or services are supplied directly to you by the 6.4 Credit Card not permitted unless travel agent acts Disney Dining Plans (page 125) must be purchased for entire
Supplier. We have no control over the facilities or services as merchant. length of stay and for the entire party (ages 3+). Meals are non-
themselves, or the manner in which they are provided by the transferable between party members and expire at midnight on day
Suppliers. Therefore you should be aware of the following 7. Amendment or Cancellation of checkout at your hotel. Children ages 3 to 9 must order from the
conditions: 7.1 If you wish, or circumstances require you to amend or cancel children’s menu (if available). Disney dining plan meals and snacks
may not be redeemed for cash in whole or in part, sold separately,
• GO Holidays Limited will not be liable for any loss or your booking for any reason, you should advise us in writing transferred or refunded. Theme Park admission is required for
damage of any kind that may arise from your use or through your travel agent at the earliest possible time. some dining locations. Operating hours, menus, entertainment,
consumption of, or inability to use or consume those 7.2 Where you cancel any booking more than thirty (30) days Disney dining plan locations, components and terms are subject
facilities or services. prior to your departure you are likely to have to pay a fee. to change without notice. Disney dining plan meal and snack
• The provision of those facilities or services is subject A cancellation fee of $200 will be imposed where cancellation entitlements are based on the length of your package stay at
to the terms and conditions of your contract with is made within thirty (30) days prior to your departure, plus your Disney Resort hotel. The owners of Walt Disney World
each Supplier. any suppliers charges as per note 7.3. Please refer however Resort shall not be responsible for the non-utilisation of package
• Where for any reason, a Supplier is unable to provide to Clause 7.6 for special conditions in some cases. components due to refurbishing, capacity, inclement weather or
particular facilities or services, then that Supplier may be 7.3 The above cancellation fees are required to offset booking, any circumstance beyond their control. Gratuities are not included
entitled, under its contract with you to substitute those communication and administration charges that will have unless otherwise indicated. An automatic gratuity charge may also
services or facilities with comparable or equivalent facilities already been incurred by us. In addition to our cancellation fee, be added to your bill for items you order that are not included in the
or services without incurring any liability to you. You should you may also be required to pay cancellation fees imposed by Disney dining plan (for example, alcoholic beverages). Merchandise
check your contract with each Supplier. our Suppliers (i.e. airlines, hotels, etc.) The amount of each or photo-imaging products that may be offered at Character Dining
• All facilities or services described by us are subject to Supplier’s cancellation fee is beyond our control, and payment is Experiences are not included, except at Cinderella’s Royal Table.
availability from the Supplier. solely your responsibility. You should check with your travel agent 16. Legal Claims
• GO Holidays Limited will not be liable or responsible for concerning the amount of a Supplier’s cancellation fees. The laws of New Zealand will govern any claims or legal action
any loss or damage relating to your baggage, personal in connection with the provision of our services to you. Any claim
possessions, health or welfare, or delays or travel 7.4 To the extent that we are able to do so (bearing in mind we are or legal action against the Suppliers is likely to be subject to the
disruptions unless these arise directly from the service we dependent upon third party availability beyond our control) we will terms of your contract with them, and may be governed by the
provide to you. be pleased to incorporate any reasonable changes you request. laws of other countries.
An itinerary change may attract a fee similar to cancellation fees
3. Business Purposes in Clause 7.2 above to cover our administration costs. 17. Images
You agree that where our services are acquired for business 7.5 Some Suppliers may reserve the right to cancel or amend travel, Our thanks to Tourist Bureaus, hotel, tour operators, Disney,
©
purposes, or where you hold yourself out as acquiring our accommodation, etc and GO Holidays must therefore reserve LEGOLAND California Resort, Broadway Inbound, Andrea
®
services for business purposes, the Consumer Guarantees Act Zucker/Memphis Tourism, David H. Collier/Visit California,
1993 will not apply to any supply of goods or services made similar rights to cancel or amend any holiday arrangements. Chris Hollo/Nashville Convention & Visitors Corporation,
under these conditions, and we will not be liable or responsible 7.6 There are cases where the terms of supply as to refundability Los Angeles Tourism & Convention Board, Universal Studios
for any loss or damage of any kind to you, including any of pre-payments require provisions different from the above. In Hollywood™, Santa Monica Travel & Tourism, Chris Miller,
consequential loss or damage however it may be caused. those cases the conditions specific to your tour will be advised to Courtesy of Greater Palm Springs Convention & Visitors
you at the time your booking is processed.
©
4. Information in the Brochure Bureau/visitgreaterpalmsprings.com., Jamie Francis, 2015
4.1 This brochure was published on 18 November 2019 and is 8. Insurance DiscoverAmerica.com, Jaime Hudson, Pierce Ingram, Travel
valid for services used 1 April 2020 to 31 March 2021 unless We strongly recommend that as a minimum you insure yourself Texas, Geoff Duncan/Photo courtesy Austin Convention & Visitors
otherwise advised. Exchange rates used when costing this fully against cancellation, disruption, loss of luggage and Bureau, Todd Coleman/Photo courtesy New Orleans Convention
brochure are as at 24 October 2019. personal property, and medical expenses. Your travel agent will and Visitors Bureau, Craig Thompson/Memphis Tourism, David
4.2 While we have exercised reasonable care and skill to ensure be able to provide you with further information. Meany/Memphis Tourism, Alex Shansky/Memphis Tourism,
David Meany/Memphis Tourism, Walter Wlodarczyk/NYC &
that the contents of this brochure are correct, accurate, and up- Company, Gray Line Orlando.
to-date at the time of publishing, please note that the contents 9. Items Not Covered
of this brochure are based on information supplied to us by the Unless otherwise specified, the cost of meals, drinks, laundry, PLEASE READ THESE CONDITIONS CAREFULLY
Suppliers. We do not have, and cannot be reasonably expected telephone calls, insurance, sightseeing tours, local taxes, airport The guarantees under the Consumer Guarantees Act will apply
to have, personal knowledge about all the facilities or services departure taxes, aviation insurance levies and passport or visa to services supplied by us except where they are acquired,
provided by each Supplier. application fees are not included. or are held out as being acquired for business purposes.
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