Page 71 - Victoria 2020

BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above.
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the In those cases the conditions specific to your tour will be
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied advised to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all 8. Insurance
redeemed by suppliers. the facilities or services provided by each Supplier. We strongly recommend that as a minimum you insure
1.2 We undertake to perform these services with reasonable 4.3 Facilities or services may change after the date of publication. yourself fully against cancellation, disruption, loss of luggage
and personal property, and medical expenses. Your travel
care and skill. We will not be liable for any loss or damage, We endeavour to keep travel agents informed of any changes agent will be able to provide you with further information.
or loss of enjoyment which result from the act, default or to information in this brochure that are brought to our
omission of any person other than ourselves or employees, attention. Prior to booking your ticket, you should ask your 9. Items Not Covered
or any cause beyond our control. This includes (but is travel agent about any changes to the published information Unless otherwise specified, the cost of meals, drinks, laundry,
not limited to) loss, damage or loss of enjoyment which of which your agent may be aware. You should also make telephone calls, insurance, sightseeing tours, local taxes,
arises directly or indirectly from an Act of God, weather sure that if your travel agent is advised of changes that occur airport departure taxes, aviation insurance levies and passport
disruptions, dangers incidental to sea, fire, breakdown after booking, your travel agent is able to contact you. or visa application fees are not included.
in machinery or equipment, acts of Government or 4.4 All maps, illustrations and photographs are for indicative
authorities whether legitimate or not, wars whether declared purposes only and may not necessarily reflect actual places 10. Package Costs
or not, hostilities, acts of terrorism, civil disturbances, or positioning. Included in the tour costs are charges for normal booking
strikes, lockouts, riots, deaths, pilferage, epidemics, procedure costs, communication costs, administration,
quarantines or medical, customs or immigration or 4.5 Accommodation must be consecutive at the same hotel to research, printing, etc. Where the land arrangements of
emigration regulations. qualify for free nights. Important: Hotels have the right to holidays are included in a composite package, an itemisation
change conditions e.g. 5th night free. Bonus offers: e.g.
1.3 We are not able to exercise control over services we do not free upgrade or late checkouts are subject to availability at of costs will not be rendered.
supply directly, therefore we will not be responsible for any time of stay.
loss or damage arising from: 11. Visas / Passports
For all holidays in this brochure you will require a valid
• Any booking made directly with a service supplier by 5. Prices passport. You are responsible for arranging your own
your travel agent or by yourself direct; or 5.1 All prices shown in this brochure are expressed in passport, visa and health requirements (including
• Any services which are not provided by us and which New Zealand dollars. inoculation where applicable). You should check with
are additional to those described in this brochure. 5.2 Events beyond our control, such as currency fluctuations, your travel agent who will be able to provide you with the
1.4 We will endeavour to provide the most suitable travel changes to the price of aviation fuel or changes to the cost of necessary information.
arrangements to meet the particular requirements you make services and facilities may result in the prices charged to you
known to us. However, travel is an individual experience, and being different. 12. Non-Use of Services or Facilities
your preferences and opinions may vary from our own. For 5.3 It must be understood that if for any of the reasons mentioned If, of your own choice, you decide not to use part or parts of
this reason, we cannot take responsibility for your individual in Clause 5.2 price increases or variation of terms are the arranged services or facilities, you will not be entitled to a
satisfaction, neither can we take responsibility for weather nor notified to us between the time of booking and departure, refund from us (provided we have carried out our service with
for compatibility of fellow guests or staff during the course of we reserve the right to vary the price to you up to the time of reasonable skill and care and to your requirements)
your travel. and you may not be entitled to a refund from any Supplier.
your departure.
2. Supply of Travel, Entertainment, Accommodation Service 5.4 All prices exclude travel agent service fees. 13. GO Holidays Charter for Addressing Problems
and Facilities In the event that you should strike a problem or you are
2.1 When we make bookings with the providers of travel, 6. Payment dissatisfied with some aspect of the services or facilities
during the course of your trip, our recommendation is that
accommodation, entertainment, activities, facilities or services 6.1 A deposit of $100 must be paid to your travel agent within you take the matter up directly with the supplier of the service
(“the Suppliers”) we are acting as a booking agent for the seven (7) days of verbal or written confirmation of booking at the time, or as soon as practicable in the circumstances.
Suppliers. request. Certain Suppliers may also require an additional
booking fee or deposit to be paid. This provides the opportunity to have the matter discussed
2.2 All travel, entertainment, activities, and accommodation and investigated on the spot and a remedy negotiated then
facilities or services are supplied directly to you by the 6.2 A booking requested less than seven (7) days prior to and there to enable you to continue enjoying your holiday.
Supplier. We have no control over the facilities or services departure may incur communication charges. We have found from experience that it is very difficult (in
themselves, or the manner in which they are provided by the 6.3 Final payment shall in all cases be made not less than some countries impossible) for us to obtain redress for you
Suppliers. Therefore you should be aware of the following 30 days prior to departure. In some cases the terms of once travel has been completed. If this does not work, we
conditions: the tour or travel may require full payment at an earlier date. wish to be involved at the earliest possible moment and our
• GO Holidays Limited will not be liable for any loss or In that case you will be advised at the time your booking is commitment is that we will immediately work on resolving the
issue to your satisfaction.
damage of any kind that may arise from your use or processed.
consumption of, or inability to use or consume those 6.4 Credit Card not permitted unless travel agent acts 14. Health or Disability
facilities or services. as merchant. Some Suppliers may reserve the right to refuse to carry or
• The provision of those facilities or services is subject accommodate people who, because of a health condition
to the terms and conditions of your contract with 7. Amendment or Cancellation or disability, may require services or facilities to be provided in
each Supplier. 7.1 If you wish, or circumstances require you to amend or cancel a special manner or at a certain stage of pregnancy.
• Where for any reason, a Supplier is unable to provide your booking for any reason, you should advise us in writing You should check this with your travel agent.
particular facilities or services, then that Supplier may through your travel agent at the earliest possible time.
be entitled, under its contract with you to substitute 7.2 Where you cancel any booking more than thirty (30) days 15. Legal Claims
those services or facilities with comparable or equivalent prior to your departure you are likely to have to pay a fee. The laws of New Zealand will govern any claims or legal
facilities or services without incurring any liability to you. A cancellation fee of $200 will be imposed where action in connection with the provision of our services to you.
You should check your contract with each Supplier. cancellation is made within thirty (30) days prior to your Any claim or legal action against the Suppliers is likely to be
• All facilities or services described by us are subject to departure, plus any suppliers charges as per note 7.3. subject to the terms of your contract with them, and may be
availability from the Supplier. Please refer however to Clause 7.6 for special conditions in governed by the laws of other countries.
• GO Holidays Limited will not be liable or responsible for some cases. 16. Images
any loss or damage relating to your baggage, personal 7.3 The above cancellation fees are required to offset booking, Our thanks to Tourist Bureaus, hotel, tour operators, Visit
possessions, health or welfare, or delays or travel communication and administration charges that will have Victoria, Tourism Australia, Adam Bruzzone, Adrian Murphy,
disruptions unless these arise directly from the service already been incurred by us. In addition to our cancellation Alison Mayfield, Andrew Chapman, Artbees, Bernard
we provide to you. fee, you may also be required to pay cancellation fees Yeung, Cormac Hanrahan, Craig Sillitoe, David Hannah,
imposed by our Suppliers (i.e. airlines, hotels, etc.) The David Mitchener, Derek Ross, Dianna Snape, Dreamstime,
3. Business Purposes amount of each Supplier’s cancellation fee is beyond our Easton Chang, Eddie Buay, Emily Weaving, Ewen Bell, Gavin
You agree that where our services are acquired for business control, and payment is solely your responsibility. You should Hansford, George Apostolidis, Hamilton Lund, Jack Murphy,
purposes, or where you hold yourself out as acquiring our check with your travel agent concerning the amount of a James Archibald, Jane Garcia, Janis House, Jem Cresswell,
services for business purposes, the Consumer Guarantees Supplier’s cancellation fees. John Szatkowski, Josie Withers, Justine Walker, Kyeong
Act 1993 will not apply to any supply of goods or services Woo Kim, Mark Chew, Mark Lane, Mark Watson, Martina
made under these conditions, and we will not be liable 7.4 To the extent that we are able to do so (bearing in mind Gemmola, Mauro Risch, Melanie Fry, Michael Schoell,
or responsible for any loss or damage of any kind to you, we are dependent upon third party availability beyond our Michelle Donnelly, Murray Fredericks, Peter Eve, Redfish
including any consequential loss or damage however it may control) we will be pleased to incorporate any reasonable Bluefish Photographic, Rick Liston, Robert Blackburn, Roberto
be caused. changes you request. An itinerary change may attract a fee Seba, Robyn Lea, Rodd Young, Rohan Thomson, Ross
similar to cancellation fees in Clause 7.2 above to cover our Holmberg, Sharyn Cairns, Sovereign Hill, Taras Vyshnya and
4. Information in the Brochure administration costs. Terence Chin.
4.1 This brochure was published on 23 January 2020 and is 7.5 Some Suppliers may reserve the right to cancel or amend PLEASE READ THESE CONDITIONS CAREFULLY
valid for services used 1 April 2020 to 31 March 2021 unless travel, accommodation, etc and GO Holidays must therefore The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this reserve similar rights to cancel or amend any holiday to services supplied by us except where they are acquired,
brochure are as at 16 January 2020. arrangements. or are held out as being acquired for business purposes.

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