Page 51 - Vietnam, Laos & Cambodia 2019

Booking Conditions

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to 7.5 Some Suppliers may reserve the right to cancel or
1.1 The services within this brochure are supplied by the ensure that the contents of this brochure are correct, amend travel, accommodation, etc and GO Holidays must
wholesaler GO Holidays, a division of helloworld Travel accurate, and up-to-date at the time of publishing, therefore reserve similar rights to cancel or amend any
Ltd. They consist of arranging and co-ordinating travel, please note that the contents of this brochure are based holiday arrangements.
entertainment and accommodation facilities and services, on information supplied to us by the Suppliers. We do
and making bookings, issuing tickets and issuing vouchers not have, and cannot be reasonably expected to have, 7.6 There are cases where the terms of supply as to
to be redeemed by suppliers. personal knowledge about all the facilities or services refundability of pre-payments require provisions different BOOKING CONDITIONS
provided by each Supplier. from the above. In those cases the conditions specific to
1.2 We undertake to perform these services with reasonable your tour will be advised to you at the time your booking
care and skill. We will not be liable for any loss or damage, 4.3 Facilities or services may change after the date of is processed.
or loss of enjoyment which result from the act, default or publication. We endeavour to keep travel agents informed
omission of any person other than ourselves or employees, of any changes to information in this brochure that are
or any cause beyond our control. This includes (but is brought to our attention. Prior to booking your ticket, you 8. Insurance
not limited to) loss, damage or loss of enjoyment which should ask your travel agent about any changes to the We strongly recommend that as a minimum you insure
arises directly or indirectly from an Act of God, weather published information of which your agent may be aware. yourself fully against cancellation, disruption, loss of luggage
disruptions, dangers incidental to sea, fire, breakdown You should also make sure that if your travel agent is and personal property, and medical expenses. Your travel
in machinery or equipment, acts of Government or advised of changes that occur after booking, your travel agent will be able to provide you with further information.
authorities whether legitimate or not, wars whether agent is able to contact you.
declared or not, hostilities, acts of terrorism, civil 9. Items Not Covered
disturbances, strikes, lockouts, riots, deaths, pilferage, 4.4 All maps, illustrations and photographs are for indicative Unless otherwise specified, the cost of meals, drinks,
epidemics, quarantines or medical, customs or purposes only and may not necessarily reflect actual places laundry, telephone calls, insurance, sightseeing tours, local
or positioning.
immigration or emigration regulations. taxes, airport departure taxes, aviation insurance levies and
1.3 We are not able to exercise control over services we do not 4.5 Accommodation must be consecutive at the same hotel to passport or visa application fees are not included.
supply directly, therefore we will not be responsible for any qualify for free nights. Important: Hotels have the right to
loss or damage arising from: change conditions e.g. 5th night free. Bonus offers: e.g. 10. Package Costs
free upgrade or late checkouts are subject to availability
• Any booking made directly with a service supplier by at time of stay. Included in the tour costs are charges for normal booking
your travel agent or by yourself direct; or procedure costs, communication costs, administration,
• Any services which are not provided by us and which 5. Prices research, printing, etc. Where the land arrangements of
are additional to those described in this brochure. 5.1 All prices shown in this brochure are on a per person basis holidays are included in a composite package, an itemisation
1.4 We will endeavour to provide the most suitable travel unless otherwise stated and are expressed in New Zealand of costs will not be rendered.
arrangements to meet the particular requirements you make dollars. Vehicle rates are per vehicle.
known to us. However, travel is an individual experience, 11. Visas / Passports
and your preferences and opinions may vary from our 5.2 Events beyond our control, such as currency fluctuations, For all holidays in this brochure you will require a valid
own. For this reason, we cannot take responsibility for your changes to the price of aviation fuel or changes to the cost passport. You are responsible for arranging your own
individual satisfaction, neither can we take responsibility for of services and facilities may result in the prices charged to passport, visa and health requirements (including
weather nor for compatibility of fellow guests or staff during you being different. inoculation where applicable). You should check with
the course of your travel. 5.3 It must be understood that if for any of the reasons your travel agent who will be able to provide you with the
mentioned in Clause 5.2 price increases or variation of necessary information.
2. Supply of Travel, Entertainment, Accommodation terms are notified to us between the time of booking and
Service and Facilities departure, we reserve the right to vary the price to you 12. Non-Use of Services or Facilities
2.1 When we make bookings with the providers of travel, up to the time of your departure. If, of your own choice, you decide not to use part or parts of
accommodation, entertainment, activities, facilities or 5.4 All prices exclude travel agent service fees.
services (“the Suppliers”) we are acting as a booking agent the arranged services or facilities, you will not be entitled to
for the Suppliers. a refund from us (provided we have carried out our service
6. Payment with reasonable skill and care and to your requirements)
2.2 All travel, entertainment, activities, and accommodation 6.1 A deposit of $100 must be paid to your travel agent within and you may not be entitled to a refund from any Supplier.
facilities or services are supplied directly to you by the seven (7) days of verbal or written confirmation of booking
Supplier. We have no control over the facilities or services request. Certain Suppliers may also require an additional 13. GO Holidays Charter for Addressing Problems
themselves, or the manner in which they are provided booking fee or deposit to be paid.
by the Suppliers. Therefore you should be aware of the In the event that you should strike a problem or you are
following conditions: 6.2 A booking requested less than seven (7) days prior to dissatisfied with some aspect of the services or facilities
departure may incur communication charges. during the course of your trip, our recommendation is
• GO Holidays Limited will not be liable for any loss or that you take the matter up directly with the supplier of
damage of any kind that may arise from your use or 6.3 Final payment shall in all cases be made not less than the service at the time, or as soon as practicable in the
consumption of, or inability to use or consume those 30 days prior to departure. In some cases the terms of
facilities or services. the tour or travel may require full payment at an earlier circumstances. This provides the opportunity to have
the matter discussed and investigated on the spot and
• The provision of those facilities or services is subject date. In that case you will be advised at the time your a remedy negotiated then and there to enable you to
to the terms and conditions of your contract with booking is processed.
each Supplier. 6.4 Credit Card not permitted unless travel agent acts continue enjoying your holiday. We have found from
• Where for any reason, a Supplier is unable to provide as merchant. experience that it is very difficult (in some countries
impossible) for us to obtain redress for you once travel
particular facilities or services, then that Supplier may
be entitled, under its contract with you to substitute 7. Amendment or Cancellation has been completed. If this does not work, we wish to
those services or facilities with comparable or be involved at the earliest possible moment and our
equivalent facilities or services without incurring any 7.1 If you wish, or circumstances require you to amend or commitment is that we will immediately work on resolving
liability to you. You should check your contract with cancel your booking for any reason, you should advise the issue to your satisfaction.
each Supplier. us in writing through your travel agent at the earliest
• All facilities or services described by us are subject to possible time. 14. Health or Disability
availability from the Supplier. 7.2 Where you cancel any booking more than thirty (30) days Some Suppliers may reserve the right to refuse to carry or
• GO Holidays Limited will not be liable or responsible for prior to your departure you are likely to have to pay a fee. A accommodate people who, because of a health condition
any loss or damage relating to your baggage, personal cancellation fee of $200 will be imposed where cancellation or disability, may require services or facilities to be provided
possessions, health or welfare, or delays or travel is made within thirty (30) days prior to your departure, plus in a special manner or at a certain stage of pregnancy.
disruptions unless these arise directly from the service any suppliers charges as per note 7.3. Please refer however You should check this with your travel agent.
we provide to you. to Clause 7.6 for special conditions in some cases.
3. Business Purposes 7.3 The above cancellation fees are required to offset booking, 15. Legal Claims
The laws of New Zealand will govern any claims or legal
You agree that where our services are acquired for communication and administration charges that will have action in connection with the provision of our services to
business purposes, or where you hold yourself out already been incurred by us. In addition to our cancellation
as acquiring our services for business purposes, the fee, you may also be required to pay cancellation fees you. Any claim or legal action against the Suppliers is likely
imposed by our Suppliers (i.e. airlines, hotels, etc.) The
to be subject to the terms of your contract with them, and
Consumer Guarantees Act 1993 will not apply to any amount of each Supplier’s cancellation fee is beyond our
supply of goods or services made under these conditions, may be governed by the laws of other countries.
and we will not be liable or responsible for any loss or control, and payment is solely your responsibility. You should
damage of any kind to you, including any consequential check with your travel agent concerning the amount of a 16. Images
loss or damage however it may be caused. Supplier’s cancellation fees. Our thanks to Ian Richards, Todd Reid and Trung
7.4 To the extent that we are able to do so (bearing in mind Hau Nguyen.
4. Information in the Brochure we are dependent upon third party availability beyond our
4.1 This brochure was published on 7 March 2019 and is valid control) we will be pleased to incorporate any reasonable PLEASE READ THESE CONDITIONS CAREFULLY
for services used 1 April 2019 to 31 March 2020 unless changes you request. An itinerary change may attract a fee The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this similar to cancellation fees in Clause 7.2 above to cover our to services supplied by us except where they are acquired,
brochure are as at 15 February 2019. administration costs. or are held out as being acquired for business purposes.
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