Page 55 - Vietnam, Cambodia & Laos 2020

BOOKING CONDITIONS

1. Our Services and Obligations 4. Information in the Brochure 7.4 To the extent that we are able to do so (bearing in mind
1.1 The services within this brochure are supplied by the 4.1 This brochure was published on 4 March 2020 and is valid we are dependent upon third party availability beyond our
wholesaler GO Holidays, a division of helloworld Travel for services used 1 April 2020 to 31 March 2021 unless control) we will be pleased to incorporate any reasonable
Ltd. They consist of arranging and co-ordinating travel, otherwise advised. Exchange rates used when costing this changes you request. An itinerary change may attract a fee
entertainment and accommodation facilities and services, and brochure are as at 29 January 2020. similar to cancellation fees in Clause 7.2 above to cover our
administration costs.
making bookings, issuing tickets and issuing vouchers to be 4.2 While we have exercised reasonable care and skill to ensure
redeemed by suppliers. that the contents of this brochure are correct, accurate, and 7.5 Some Suppliers may reserve the right to cancel or amend
1.2 We undertake to perform these services with reasonable up-to-date at the time of publishing, please note that the travel, accommodation, etc and GO Holidays must therefore
reserve similar rights to cancel or amend any holiday
care and skill. We will not be liable for any loss or damage, contents of this brochure are based on information supplied arrangements.
or loss of enjoyment which result from the act, default or to us by the Suppliers. We do not have, and cannot be
omission of any person other than ourselves or employees, reasonably expected to have, personal knowledge about all 7.6 There are cases where the terms of supply as to refundability
of pre-payments require provisions different from the above.
or any cause beyond our control. This includes (but is the facilities or services provided by each Supplier. In those cases the conditions specific to your tour will be
not limited to) loss, damage or loss of enjoyment which 4.3 Facilities or services may change after the date of publication. advised to you at the time your booking is processed.
arises directly or indirectly from an Act of God, weather We endeavour to keep travel agents informed of any changes
disruptions, dangers incidental to sea, fire, breakdown to information in this brochure that are brought to our 8. Insurance
in machinery or equipment, acts of Government or attention. Prior to booking your ticket, you should ask your We strongly recommend that as a minimum you insure
authorities whether legitimate or not, wars whether declared travel agent about any changes to the published information yourself fully against cancellation, disruption, loss of luggage
or not, hostilities, acts of terrorism, civil disturbances, of which your agent may be aware. You should also make and personal property, and medical expenses. Your travel
strikes, lockouts, riots, deaths, pilferage, epidemics, sure that if your travel agent is advised of changes that occur agent will be able to provide you with further information.
quarantines or medical, customs or immigration or after booking, your travel agent is able to contact you.
emigration regulations. 4.4 All maps, illustrations and photographs are for indicative 9. Items Not Covered
Unless otherwise specified, the cost of meals, drinks, laundry,
1.3 We are not able to exercise control over services we do not purposes only and may not necessarily reflect actual places telephone calls, insurance, sightseeing tours, local taxes,
supply directly, therefore we will not be responsible for any or positioning. airport departure taxes, aviation insurance levies and passport
loss or damage arising from: 4.5 Accommodation must be consecutive at the same hotel to or visa application fees are not included.
• Any booking made directly with a service supplier by qualify for free nights. Important: Hotels have the right to 10. Package Costs
your travel agent or by yourself direct; or change conditions e.g. 5th night free. Bonus offers: e.g.
• Any services which are not provided by us and which free upgrade or late checkouts are subject to availability at Included in the tour costs are charges for normal booking
procedure costs, communication costs, administration,
are additional to those described in this brochure. time of stay. research, printing, etc. Where the land arrangements of
1.4 We will endeavour to provide the most suitable travel 5. Prices holidays are included in a composite package, an itemisation
arrangements to meet the particular requirements you make 5.1 All prices shown in this brochure are expressed in of costs will not be rendered.
known to us. However, travel is an individual experience, and New Zealand dollars.
your preferences and opinions may vary from our own. For 11. Visas / Passports
this reason, we cannot take responsibility for your individual 5.2 Events beyond our control, such as currency fluctuations, For all holidays in this brochure you will require a valid
satisfaction, neither can we take responsibility for weather nor changes to the price of aviation fuel or changes to the cost of passport. You are responsible for arranging your own
for compatibility of fellow guests or staff during the course of services and facilities may result in the prices charged to you passport, visa and health requirements (including
your travel. being different. inoculation where applicable). You should check with
your travel agent who will be able to provide you with the
5.3 It must be understood that if for any of the reasons mentioned
2. Supply of Travel, Entertainment, Accommodation Service in Clause 5.2 price increases or variation of terms are necessary information.
and Facilities notified to us between the time of booking and departure, 12. Non-Use of Services or Facilities
2.1 When we make bookings with the providers of travel, we reserve the right to vary the price to you up to the time of If, of your own choice, you decide not to use part or parts of
accommodation, entertainment, activities, facilities or services your departure. the arranged services or facilities, you will not be entitled to a
(“the Suppliers”) we are acting as a booking agent for the 5.4 All prices exclude travel agent service fees. refund from us (provided we have carried out our service with
Suppliers. reasonable skill and care and to your requirements)
6. Payment
2.2 All travel, entertainment, activities, and accommodation and you may not be entitled to a refund from any Supplier.
facilities or services are supplied directly to you by the 6.1 A deposit of $100 must be paid to your travel agent within 13. GO Holidays Charter for Addressing Problems
Supplier. We have no control over the facilities or services seven (7) days of verbal or written confirmation of booking
themselves, or the manner in which they are provided by the request. Certain Suppliers may also require an additional In the event that you should strike a problem or you are
dissatisfied with some aspect of the services or facilities during
Suppliers. Therefore you should be aware of the following booking fee or deposit to be paid. the course of your trip, our recommendation is that you take
conditions: 6.2 A booking requested less than seven (7) days prior to the matter up directly with the supplier of the service at the
• GO Holidays Limited will not be liable for any loss or departure may incur communication charges. time, or as soon as practicable in the circumstances. This
damage of any kind that may arise from your use or 6.3 Final payment shall in all cases be made not less than provides the opportunity to have the matter discussed and
consumption of, or inability to use or consume those 30 days prior to departure. In some cases the terms of the investigated on the spot and a remedy negotiated then and
facilities or services. tour or travel may require full payment at an earlier date. there to enable you to continue enjoying your holiday. We have
• The provision of those facilities or services is subject In that case you will be advised at the time your booking found from experience that it is very difficult (in some countries
to the terms and conditions of your contract with is processed. impossible) for us to obtain redress for you once travel has
been completed. If this does not work, we wish to be involved
each Supplier. 6.4 Credit Card not permitted unless travel agent acts at the earliest possible moment and our commitment is that we
• Where for any reason, a Supplier is unable to provide as merchant. will immediately work on resolving the issue to your satisfaction.
particular facilities or services, then that Supplier may
be entitled, under its contract with you to substitute 7. Amendment or Cancellation 14. Health or Disability
those services or facilities with comparable or equivalent 7.1 If you wish, or circumstances require you to amend or cancel Some Suppliers may reserve the right to refuse to carry or
facilities or services without incurring any liability to you. your booking for any reason, you should advise us in writing accommodate people who, because of a health condition
You should check your contract with each Supplier. through your travel agent at the earliest possible time. or disability, may require services or facilities to be provided in
• All facilities or services described by us are subject to 7.2 Where you cancel any booking more than thirty (30) days a special manner or at a certain stage of pregnancy.
availability from the Supplier. prior to your departure you are likely to have to pay a fee. You should check this with your travel agent.
• GO Holidays Limited will not be liable or responsible for A cancellation fee of $200 will be imposed where 15. Legal Claims
any loss or damage relating to your baggage, personal cancellation is made within thirty (30) days prior to your The laws of New Zealand will govern any claims or legal
possessions, health or welfare, or delays or travel departure, plus any suppliers charges as per note 7.3. action in connection with the provision of our services to you.
disruptions unless these arise directly from the service Please refer however to Clause 7.6 for special conditions in Any claim or legal action against the Suppliers is likely to be
we provide to you. some cases. subject to the terms of your contract with them, and may be
7.3 The above cancellation fees are required to offset booking, governed by the laws of other countries.
3. Business Purposes communication and administration charges that will have
You agree that where our services are acquired for business already been incurred by us. In addition to our cancellation 16. Images
purposes, or where you hold yourself out as acquiring our fee, you may also be required to pay cancellation fees Our thanks to Tourist Bureaus, hotel, tour operators and
services for business purposes, the Consumer Guarantees Act imposed by our Suppliers (i.e. airlines, hotels, etc.) The Bhaya Cruises.
1993 will not apply to any supply of goods or services made amount of each Supplier’s cancellation fee is beyond our PLEASE READ THESE CONDITIONS CAREFULLY
under these conditions, and we will not be liable or responsible control, and payment is solely your responsibility. You should The guarantees under the Consumer Guarantees Act will apply
for any loss or damage of any kind to you, including any check with your travel agent concerning the amount of a to services supplied by us except where they are acquired,
consequential loss or damage however it may be caused. Supplier’s cancellation fees. or are held out as being acquired for business purposes.

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