Page 87 - Western Australia 2020

BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above. In
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the those cases the conditions specific to your tour will be advised
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be 8. Insurance
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all the We strongly recommend that as a minimum you insure
redeemed by suppliers. facilities or services provided by each Supplier. yourself fully against cancellation, disruption, loss of luggage
1.2 We undertake to perform these services with reasonable care 4.3 Facilities or services may change after the date of publication. and personal property, and medical expenses. Your travel
and skill. We will not be liable for any loss or damage, or loss We endeavour to keep travel agents informed of any changes agent will be able to provide you with further information.
of enjoyment which result from the act, default or omission to information in this brochure that are brought to our 9. Items Not Covered
of any person other than ourselves or employees, or any attention. Prior to booking your ticket, you should ask your Unless otherwise specified, the cost of meals, drinks, laundry,
cause beyond our control. This includes (but is not limited to) travel agent about any changes to the published information of telephone calls, insurance, sightseeing tours, local taxes,
which your agent may be aware. You should also make sure
loss, damage or loss of enjoyment which arises directly or that if your travel agent is advised of changes that occur after airport departure taxes, aviation insurance levies and passport
indirectly from an Act of God, weather disruptions, dangers booking, your travel agent is able to contact you. or visa application fees are not included.
incidental to sea, fire, breakdown 10. Package Costs
in machinery or equipment, acts of Government or authorities 4.4 All maps, illustrations and photographs are for indicative Included in the tour costs are charges for normal booking
whether legitimate or not, wars whether declared or not, purposes only and may not necessarily reflect actual places procedure costs, communication costs, administration,
hostilities, acts of terrorism, civil disturbances, strikes, or positioning. research, printing, etc. Where the land arrangements of
lockouts, riots, deaths, pilferage, epidemics, quarantines or 4.5 Accommodation must be consecutive at the same hotel to holidays are included in a composite package, an itemisation
medical, customs or immigration or emigration regulations. qualify for free nights. Important: Hotels have the right to of costs will not be rendered.
change conditions e.g. 5th night free. Bonus offers: e.g.
1.3 We are not able to exercise control over services we do not free upgrade or late checkouts are subject to availability at 11. Visas / Passports
supply directly, therefore we will not be responsible for any time of stay. For all holidays in this brochure you will require a valid
loss or damage arising from: passport. You are responsible for arranging your own passport,
5. Prices visa and health requirements (including inoculation where
• Any booking made directly with a service supplier by your applicable). You should check with your travel agent who will
travel agent or by yourself direct; or 5.1 All prices shown in this brochure are expressed in be able to provide you with the necessary information.
New Zealand dollars.
• Any services which are not provided by us and which are
additional to those described in this brochure. 5.2 Events beyond our control, such as currency fluctuations, 12. Non-Use of Services or Facilities
1.4 We will endeavour to provide the most suitable travel changes to the price of aviation fuel or changes to the cost of If, of your own choice, you decide not to use part or parts of
the arranged services or facilities, you will not be entitled to a
services and facilities may result in the prices charged to you
arrangements to meet the particular requirements you make being different. refund from us (provided we have carried out our service with
known to us. However, travel is an individual experience, and reasonable skill and care and to your requirements)
your preferences and opinions may vary from our own. For 5.3 It must be understood that if for any of the reasons mentioned and you may not be entitled to a refund from any Supplier.
in Clause 5.2 price increases or variation of terms are notified
this reason, we cannot take responsibility for your individual to us between the time of booking and departure, we reserve 13. GO Holidays Charter for Addressing Problems
satisfaction, neither can we take responsibility for weather nor the right to vary the price to you up to the time of your In the event that you should strike a problem or you are
for compatibility of fellow guests or staff during the course of departure. dissatisfied with some aspect of the services or facilities during
your travel. the course of your trip, our recommendation is that you take the
5.4 All prices exclude travel agent service fees. matter up directly with the supplier of the service at the time, or
2. Supply of Travel, Entertainment, Accommodation Service 5.5 Rail conditions of carriage: Full rail terms and conditions may as soon as practicable in the circumstances. This provides the
and Facilities be obtained from GO Holidays. By booking train travel through opportunity to have the matter discussed and investigated on the
2.1 When we make bookings with the providers of travel, GO Holidays you agree to be bound by Indian Pacific’s Booking spot and a remedy negotiated then and there to enable you to
accommodation, entertainment, activities, facilities or services and Travel Conditions. continue enjoying your holiday. We have found from experience
(“the Suppliers”) we are acting as a booking agent for the that it is very difficult (in some countries impossible) for us to
Suppliers. 6. Payment obtain redress for you once travel has been completed. If this
6.1 A deposit of $100 must be paid to your travel agent within does not work, we wish to be involved at the earliest possible
2.2 All travel, entertainment, activities, and accommodation seven (7) days of verbal or written confirmation of booking moment and our commitment is that we will immediately work
facilities or services are supplied directly to you by the request. Certain Suppliers may also require an additional on resolving the issue to your satisfaction.
Supplier. We have no control over the facilities or services booking fee or deposit to be paid.
themselves, or the manner in which they are provided by the 14. Health or Disability
Suppliers. Therefore you should be aware of the following 6.2 A booking requested less than seven (7) days prior to Some Suppliers may reserve the right to refuse to carry or
departure may incur communication charges.
conditions: accommodate people who, because of a health condition
6.3 Final payment shall in all cases be made not less than 30 days or disability, may require services or facilities to be provided in
• GO Holidays Limited will not be liable for any loss or (45 days for the Indian Pacific and 155 days for the Ultimate a special manner or at a certain stage of pregnancy.
damage of any kind that may arise from your use or Nullarbor & Kangaroo Island Tour) prior to departure. In some You should check this with your travel agent.
consumption of, or inability to use or consume those cases the terms of the tour or travel may require full payment
facilities or services. at an earlier date. In that case you will be advised at the time 15. Legal Claims
• The provision of those facilities or services is subject your booking is processed. The laws of New Zealand will govern any claims or legal
action in connection with the provision of our services to you.
to the terms and conditions of your contract with Any claim or legal action against the Suppliers is likely to be
each Supplier. 7. Amendment or Cancellation subject to the terms of your contract with them, and may be
• Where for any reason, a Supplier is unable to provide 7.1 If you wish, or circumstances require you to amend or cancel governed by the laws of other countries.
your booking for any reason, you should advise us in writing
particular facilities or services, then that Supplier may through your travel agent at the earliest possible time. 16. Images
be entitled, under its contract with you to substitute Our thanks to Tourist Bureaus, hotel, tour operators, Tourism
those services or facilities with comparable or equivalent 7.2 Where you cancel any booking more than thirty (30) days Australia, Tourism Western Australia, Margaret River Tourism
facilities or services without incurring any liability to you. prior to your departure you are likely to have to pay a fee. Association, Neal Pritchard, Edward Tran, Choo Kam Koh, Din
A cancellation fee of $200 will be imposed where
You should check your contract with each Supplier. cancellation is made within thirty (30) days prior to your Photography, Peter Eve, Robert Frith, Pongsak Pattamasaevi,
• All facilities or services described by us are subject to departure, plus any suppliers charges as per note 7.3. Joel Barbitta, Silvertone Photography, Aabz-Imaging, Acorn
availability from the Supplier. Please refer however to Clause 7.6 for special conditions in Photo, Adam Bruzzone, Ago, Andrew Halsall, Ben Knapinski,
• GO Holidays Limited will not be liable or responsible for some cases. Ben Teo, Brad Durack, Brian Geach, Carol Duncan, Chris Searl,
Code Lime Photography, Tony Hewitt, Lee Griffith, Craig Wells,
any loss or damage relating to your baggage, personal 7.3 The above cancellation fees are required to offset booking, Dan Avila Photography, Dan Paris, David Steele, Dion Robeson,
possessions, health or welfare, or delays or travel communication and administration charges that will have Durack Images, Edward Tran, Fleck Perry, Frances Andrijich,
disruptions unless these arise directly from the service already been incurred by us. In addition to our cancellation fee, George Apostolidis, Georgia Foulkes-Taylor, Gerard Viv Nezar,
we provide to you. you may also be required to pay cancellation fees imposed by Greg Hocking, J Knaupe, Jamie Gilmore, Jem Cresswell,
3. Business Purposes our Suppliers (i.e. airlines, hotels, etc.) The amount of each Jess Haden, Jessica Ferguson, Jessica Wyld, Joel Barbitta,
John Gibbons, Jon Davison, Mark Lane, Lauren Bath, Lauri
Supplier’s cancellation fee is beyond our control, and payment
You agree that where our services are acquired for business Patterson, Lee Griffith, Marg Bertling, Mark Lane, Martin Morrell,
purposes, or where you hold yourself out as acquiring our is solely your responsibility. You should check with your travel Matt Reed, Mauro Risch, Michael Choo, Mieke Boynton, Neal
agent concerning the amount of a Supplier’s cancellation fees.
services for business purposes, the Consumer Guarantees Act Pritchard, Nick Cooper, Pace Photography, Paul Pichugin, Peter
1993 will not apply to any supply of goods or services made 7.4 To the extent that we are able to do so (bearing in mind Eve, Timothy Burgess, Robert Frith, Robert Garvey, Ron Tan,
under these conditions, and we will not be liable or responsible we are dependent upon third party availability beyond our Ryan Ammon, S Strike, Sabine Albers, Sam Watson, Sascha
for any loss or damage of any kind to you, including any control) we will be pleased to incorporate any reasonable Unger, Serena Pearce, Shaana Mcnaught, Simon Cowling, Steve
consequential loss or damage however it may be caused. changes you request. An itinerary change may attract a fee Strike, Tania Tapper, Tao Hoogland, Timothy Burgess, Timothy
similar to cancellation fees in Clause 7.2 above to cover our M Campbell, Tracy Grosvenor, Travis Hayto, Vasse Felix, Victor
4. Information in the Brochure administration costs. Webb, Meike Boynton, Shaana McNaught, Garry Norris.
4.1 This brochure was published on 12 February 2020 and is 7.5 Some Suppliers may reserve the right to cancel or amend PLEASE READ THESE CONDITIONS CAREFULLY
valid for services used 1 April 2020 to 31 March 2021 unless travel, accommodation, etc and GO Holidays must therefore The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this reserve similar rights to cancel or amend any holiday to services supplied by us except where they are acquired,
brochure are as at 7 February 2020. arrangements. or are held out as being acquired for business purposes.
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