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BOOKING CONDITIONS

1.	 Our Services and Obligations                                     4.2	 While we have exercised reasonable care and skill to ensure     10.	 Package Costs
1.1	 The services within this brochure are supplied by the                that the contents of this brochure are correct, accurate, and   	 Included in the tour costs are charges for normal booking
                                                                          up-to-date at the time of publishing, please note that the
     wholesaler GO Holidays, a division of Stella Travel                  contents of this brochure are based on information supplied          procedure costs, communication costs, administration,
     Services NZ. They consist of arranging and co-ordinating             to us by the Suppliers. We do not have, and cannot be                research, printing, etc. Where the land arrangements of
     travel, entertainment and accommodation facilities and               reasonably expected to have, personal knowledge about all            holidays are included in a composite package, an
     services, and making bookings, issuing tickets and                   the facilities or services provided by each Supplier.                itemisation of costs will not be rendered.
     issuing vouchers to be redeemed by suppliers.
                                                                     4.3	 Facilities or services may change after the date of             11.	 Visas / Passports
1.2	 We undertake to perform these services with reasonable               publication. We endeavour to keep travel agents informed        	 For all holidays in this brochure you will require a valid
     care and skill. We will not be liable for any loss or                of any changes to information in this brochure that are
     damage, or loss of enjoyment which result from the act,              brought to our attention. Prior to booking your ticket, you          passport. You are responsible for arranging your own
     default or omission of any person other than ourselves or            should ask your travel agent about any changes to the                passport, visa and health requirements (including
     employees, or any cause beyond our control. This                     published information of which your agent may be aware.              inoculation where applicable). You should check with your
     includes (but is not limited to) loss, damage or loss of             You should also make sure that if your travel agent is               travel agent who will be able to provide you with the
     enjoyment which arises directly or indirectly from an Act            advised of changes that occur after booking, your travel             necessary information.
     of God, weather disruptions, dangers incidental to sea,              agent is able to contact you.
     fire, breakdown in machinery or equipment, acts of                                                                                   12.	 Non-Use of Services or Facilities
     Government or authorities whether legitimate or not, wars       4.4	 All maps, illustrations and photographs are for indicative      	 If, of your own choice, you decide not to use part or parts
     whether declared or not, hostilities, acts of terrorism, civil       purposes only and may not necessarily reflect actual places
     disturbances, strikes, lockouts, riots, deaths, pilferage,           or positioning.                                                      of the arranged services or facilities, you will not be
     epidemics, quarantines or medical, customs or                                                                                             entitled to a refund from us (provided we have carried out
     immigration or emigration regulations.                          5.	Prices                                                                 our service with reasonable skill and care and to your
                                                                     5.1	 All prices shown in this brochure for vehicles are per vehicle       requirements) and you may not be entitled to a refund
1.3	 We are not able to exercise control over services we do                                                                                   from any Supplier.
     not supply directly, therefore we will not be responsible            and unless otherwise stated are expressed in New Zealand
     for any loss or damage arising from:                                 dollars. Accommodation shown is on a per person basis           13.	 GO Holidays Charter for Addressing Problems
                                                                          unless otherwise stated.                                        	 In the event that you should strike a problem or you are
     •	 Any booking made directly with a service supplier by
       your travel agent or by yourself direct; or                   5.2	 Events beyond our control, such as currency fluctuations,            dissatisfied with some aspect of the services or facilities
                                                                          changes to the price of aviation fuel or changes to the cost         during the course of your trip, our recommendation is that
     •	 Any services which are not provided by us and which               of services and facilities may result in the prices charged to       you take the matter up directly with the supplier of the
       are additional to those described in this brochure.                you being different.                                                 service at the time, or as soon as practicable in the
                                                                                                                                               circumstances. This provides the opportunity to have the
1.4	 We will endeavour to provide the most suitable travel           5.3	 It must be understood that if for any of the reasons                 matter discussed and investigated on the spot and a
     arrangements to meet the particular requirements you                 mentioned in Clause 5.2 price increases or variation of              remedy negotiated then and there to enable you to
     make known to us. However, travel is an individual                   terms are notified to us between the time of booking and             continue enjoying your holiday. We have found from
     experience, and your preferences and opinions may vary               departure, we reserve the right to vary the price to you up          experience that it is very difficult (in some countries
     from our own. For this reason, we cannot take                        to the time of your departure.                                       impossible) for us to obtain redress for you once travel
     responsibility for your individual satisfaction, neither can                                                                              has been completed. If this does not work, we wish to be
     we take responsibility for weather nor for compatibility of     5.4	 All prices exclude travel agent service fees.                        involved at the earliest possible moment and our
     fellow guests or staff during the course of your travel.                                                                                  commitment is that we will immediately work on resolving
                                                                     6.	Payment                                                                the issue to your satisfaction.
2.	 Supply of Travel, Entertainment, Accommodation                   6.1	 A deposit of $100 must be paid to your travel agent within
     Service and Facilities                                                                                                               14.	 Health or Disability
                                                                          seven (7) days of verbal or written confirmation of booking     	 Some Suppliers may reserve the right to refuse to carry or
2.1	 When we make bookings with the providers of travel,                  request. Certain Suppliers may also require an additional
     accommodation, entertainment, activities, facilities or              booking fee or deposit to be paid.                                   accommodate people who, because of a health condition
     services (“the Suppliers”) we are acting as a booking                                                                                     or disability, may require services or facilities to be
     agent for the Suppliers.                                        6.2	 A booking requested less than seven (7) days prior to                provided in a special manner or at a certain stage of
                                                                          departure may incur communication charges.                           pregnancy. You should check this with your travel agent.
2.2	 All travel, entertainment, activities, and accommodation
     facilities or services are supplied directly to you by the      6.3	 Final payment shall in all cases by made not less than 30       15.	 Legal Claims
     Supplier. We have no control over the facilities or services         days prior to departure. In some cases the terms of the tour    	 The laws of New Zealand will govern any claims or legal
     themselves, or the manner in which they are provided by              or travel may require full payment at an earlier date. In that
     the Suppliers. Therefore you should be aware of the                  case you will be advised at the time your booking is                 action in connection with the provision of our services to
     following conditions:                                                processed.                                                           you. Any claim or legal action against the Suppliers is
                                                                                                                                               likely to be subject to the terms of your contract with
     • 	GO Holidays Limited will not be liable for any loss or       7.	 Amendment or Cancellation                                             them, and may be governed by the laws of other
       damage of any kind that may arise from your use or            7.1	 If you wish, or circumstances require you to amend or                countries.
       consumption of, or inability to use or consume those
       facilities or services.                                            cancel your booking for any reason, you should advise us in     16	 Extra Hotel Nights or Car Rental Days
                                                                          writing through your travel agent at the earliest possible      	The prices in this brochure are available only when
     • 	The provision of those facilities or services is subject to       time.
       the terms and conditions of your contract with each                                                                                     booked and paid for in advance of your departure from
       Supplier.                                                     7.2	 Where you cancel any booking more than thirty (30) days              New Zealand. Should you wish to obtain extra
                                                                          prior to your departure you are likely to have to pay a fee. A       accommodation or additional car rental days when
     • 	Where for any reason, a Supplier is unable to provide             cancellation fee of $200 will be imposed where cancellation          abroad, the cost will be at the normal published prices
       particular facilities or services, then that Supplier may          is made within thirty (30) days prior to your departure, plus        and cannot be booked through us.
       be entitled, under its contract with you to substitute             any suppliers charges as per note 7.3. Please refer however
       those services or facilities with comparable or                    to Clause 7.6 for special conditions in some cases.             17	 Driver Age
       equivalent facilities or services without incurring any                                                                            	Minimum age requirements for hiring a rental car
       liability to you. You should check your contract with         7.3	 The above cancellation fees are required to offset booking,
       each Supplier.                                                     communication and administration charges that will have              throughout Europe vary. Please check with GO Holidays if
                                                                          already been incurred by us. In addition to our cancellation         you are under 25 years. The minimum age on the
     • 	All facilities or services described by us are subject to         fee, you may also be required to pay cancellation fees               Peugeot Eurolease programme is 18 years. For other
       availability from the Supplier.                                    imposed by our Suppliers (i.e. airlines, hotels, etc.) The           vehicle suppliers, please check with GO Holidays.
                                                                          amount of each Supplier’s cancellation fee is beyond our
     •	 GO Holidays Limited will not be liable or responsible for         control, and payment is solely your responsibility. You         18	 Driver Qualifications
       any loss or damage relating to your baggage, personal              should check with your travel agent concerning the amount       	All drivers are required to produce a current non-
       possessions, health or welfare, or delays or travel                of a Supplier’s cancellation fees.
       disruptions unless these arise directly from the service                                                                                provisional drivers licence valid in their country of
       we provide to you.                                            7.4	 To the extent that we are able to do so (bearing in mind we          permanent residence. The licence must have been held
                                                                          are dependent upon third party availability beyond our               for at least one year. In some countries an International
3.	 Business Purposes                                                     control) we will be pleased to incorporate any reasonable            Driving Permit is also required.
	 You agree that where our services are acquired for                      changes you request. An itinerary change may attract a fee
                                                                          similar to cancellation fees in Clause 7.2 above to cover our   19	 Car Rental Periods
     business purposes, or where you hold yourself out as                 administration costs.                                           	 Car rental days are calculated on 24 hour periods, i.e.
     acquiring our services for business purposes, the
     Consumer Guarantees Act 1993 will not apply to any              8.	Insurance                                                              Mon 0800 – Tue 0800 is 1 day. Peugeot EuroLease days
     supply of goods or services made under these conditions,        	 We strongly recommend that as a minimum you insure                      are calculated on calendar days, i.e. Mon 0800 – Tue
     and we will not be liable or responsible for any loss or                                                                                  0800 is 2 days. Please check with GO Holidays as to how
     damage of any kind to you, including any consequential               yourself fully against cancellation, disruption, loss of             other suppliers calculate their rental days.
     loss or damage however it may be caused.                             luggage and personal property, and medical expenses.
                                                                          Your travel agent will be able to provide you with further                   PLEASE READ THESE
4.	 Information in the Brochure                                           information.                                                              CONDITIONS CAREFULLY
4.1	 This brochure was published on 04 December 2015 and
                                                                     9.	 Items Not Covered                                                     The guarantees under the Consumer
     is valid for services used from 2016 – 2017 as specified.       	 Unless otherwise specified, the cost of meals, drinks,                  Guarantees Act will apply to services
     Prices are subject to currency fluctuations.                                                                                              supplied by us except where they are
                                                                          laundry, telephone calls, insurance, sightseeing tours, local
                                                                          taxes, airport departure taxes, aviation insurance levies              acquired, or are held out as being
                                                                          and passport or visa application fees are not included.                 acquired for business purposes.
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