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BOOKING CONDITIONS
1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 10. Package Costs
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and Included in the tour costs are charges for normal booking
up-to-date at the time of publishing, please note that the
wholesaler GO Holidays, a division of Stella Travel contents of this brochure are based on information supplied procedure costs, communication costs, administration,
Services NZ. They consist of arranging and co-ordinating to us by the Suppliers. We do not have, and cannot be research, printing, etc. Where the land arrangements of
travel, entertainment and accommodation facilities and reasonably expected to have, personal knowledge about all holidays are included in a composite package, an
services, and making bookings, issuing tickets and the facilities or services provided by each Supplier. itemisation of costs will not be rendered.
issuing vouchers to be redeemed by suppliers.
4.3 Facilities or services may change after the date of 11. Visas / Passports
1.2 We undertake to perform these services with reasonable publication. We endeavour to keep travel agents informed For all holidays in this brochure you will require a valid
care and skill. We will not be liable for any loss or of any changes to information in this brochure that are
damage, or loss of enjoyment which result from the act, brought to our attention. Prior to booking your ticket, you passport. You are responsible for arranging your own
default or omission of any person other than ourselves or should ask your travel agent about any changes to the passport, visa and health requirements (including
employees, or any cause beyond our control. This published information of which your agent may be aware. inoculation where applicable). You should check with your
includes (but is not limited to) loss, damage or loss of You should also make sure that if your travel agent is travel agent who will be able to provide you with the
enjoyment which arises directly or indirectly from an Act advised of changes that occur after booking, your travel necessary information.
of God, weather disruptions, dangers incidental to sea, agent is able to contact you.
fire, breakdown in machinery or equipment, acts of 12. Non-Use of Services or Facilities
Government or authorities whether legitimate or not, wars 4.4 All maps, illustrations and photographs are for indicative If, of your own choice, you decide not to use part or parts
whether declared or not, hostilities, acts of terrorism, civil purposes only and may not necessarily reflect actual places
disturbances, strikes, lockouts, riots, deaths, pilferage, or positioning. of the arranged services or facilities, you will not be
epidemics, quarantines or medical, customs or entitled to a refund from us (provided we have carried out
immigration or emigration regulations. 5. Prices our service with reasonable skill and care and to your
5.1 All prices shown in this brochure for vehicles are per vehicle requirements) and you may not be entitled to a refund
1.3 We are not able to exercise control over services we do from any Supplier.
not supply directly, therefore we will not be responsible and unless otherwise stated are expressed in New Zealand
for any loss or damage arising from: dollars. Accommodation shown is on a per person basis 13. GO Holidays Charter for Addressing Problems
unless otherwise stated. In the event that you should strike a problem or you are
• Any booking made directly with a service supplier by
your travel agent or by yourself direct; or 5.2 Events beyond our control, such as currency fluctuations, dissatisfied with some aspect of the services or facilities
changes to the price of aviation fuel or changes to the cost during the course of your trip, our recommendation is that
• Any services which are not provided by us and which of services and facilities may result in the prices charged to you take the matter up directly with the supplier of the
are additional to those described in this brochure. you being different. service at the time, or as soon as practicable in the
circumstances. This provides the opportunity to have the
1.4 We will endeavour to provide the most suitable travel 5.3 It must be understood that if for any of the reasons matter discussed and investigated on the spot and a
arrangements to meet the particular requirements you mentioned in Clause 5.2 price increases or variation of remedy negotiated then and there to enable you to
make known to us. However, travel is an individual terms are notified to us between the time of booking and continue enjoying your holiday. We have found from
experience, and your preferences and opinions may vary departure, we reserve the right to vary the price to you up experience that it is very difficult (in some countries
from our own. For this reason, we cannot take to the time of your departure. impossible) for us to obtain redress for you once travel
responsibility for your individual satisfaction, neither can has been completed. If this does not work, we wish to be
we take responsibility for weather nor for compatibility of 5.4 All prices exclude travel agent service fees. involved at the earliest possible moment and our
fellow guests or staff during the course of your travel. commitment is that we will immediately work on resolving
6. Payment the issue to your satisfaction.
2. Supply of Travel, Entertainment, Accommodation 6.1 A deposit of $100 must be paid to your travel agent within
Service and Facilities 14. Health or Disability
seven (7) days of verbal or written confirmation of booking Some Suppliers may reserve the right to refuse to carry or
2.1 When we make bookings with the providers of travel, request. Certain Suppliers may also require an additional
accommodation, entertainment, activities, facilities or booking fee or deposit to be paid. accommodate people who, because of a health condition
services (“the Suppliers”) we are acting as a booking or disability, may require services or facilities to be
agent for the Suppliers. 6.2 A booking requested less than seven (7) days prior to provided in a special manner or at a certain stage of
departure may incur communication charges. pregnancy. You should check this with your travel agent.
2.2 All travel, entertainment, activities, and accommodation
facilities or services are supplied directly to you by the 6.3 Final payment shall in all cases by made not less than 30 15. Legal Claims
Supplier. We have no control over the facilities or services days prior to departure. In some cases the terms of the tour The laws of New Zealand will govern any claims or legal
themselves, or the manner in which they are provided by or travel may require full payment at an earlier date. In that
the Suppliers. Therefore you should be aware of the case you will be advised at the time your booking is action in connection with the provision of our services to
following conditions: processed. you. Any claim or legal action against the Suppliers is
likely to be subject to the terms of your contract with
• GO Holidays Limited will not be liable for any loss or 7. Amendment or Cancellation them, and may be governed by the laws of other
damage of any kind that may arise from your use or 7.1 If you wish, or circumstances require you to amend or countries.
consumption of, or inability to use or consume those
facilities or services. cancel your booking for any reason, you should advise us in 16 Extra Hotel Nights or Car Rental Days
writing through your travel agent at the earliest possible The prices in this brochure are available only when
• The provision of those facilities or services is subject to time.
the terms and conditions of your contract with each booked and paid for in advance of your departure from
Supplier. 7.2 Where you cancel any booking more than thirty (30) days New Zealand. Should you wish to obtain extra
prior to your departure you are likely to have to pay a fee. A accommodation or additional car rental days when
• Where for any reason, a Supplier is unable to provide cancellation fee of $200 will be imposed where cancellation abroad, the cost will be at the normal published prices
particular facilities or services, then that Supplier may is made within thirty (30) days prior to your departure, plus and cannot be booked through us.
be entitled, under its contract with you to substitute any suppliers charges as per note 7.3. Please refer however
those services or facilities with comparable or to Clause 7.6 for special conditions in some cases. 17 Driver Age
equivalent facilities or services without incurring any Minimum age requirements for hiring a rental car
liability to you. You should check your contract with 7.3 The above cancellation fees are required to offset booking,
each Supplier. communication and administration charges that will have throughout Europe vary. Please check with GO Holidays if
already been incurred by us. In addition to our cancellation you are under 25 years. The minimum age on the
• All facilities or services described by us are subject to fee, you may also be required to pay cancellation fees Peugeot Eurolease programme is 18 years. For other
availability from the Supplier. imposed by our Suppliers (i.e. airlines, hotels, etc.) The vehicle suppliers, please check with GO Holidays.
amount of each Supplier’s cancellation fee is beyond our
• GO Holidays Limited will not be liable or responsible for control, and payment is solely your responsibility. You 18 Driver Qualifications
any loss or damage relating to your baggage, personal should check with your travel agent concerning the amount All drivers are required to produce a current non-
possessions, health or welfare, or delays or travel of a Supplier’s cancellation fees.
disruptions unless these arise directly from the service provisional drivers licence valid in their country of
we provide to you. 7.4 To the extent that we are able to do so (bearing in mind we permanent residence. The licence must have been held
are dependent upon third party availability beyond our for at least one year. In some countries an International
3. Business Purposes control) we will be pleased to incorporate any reasonable Driving Permit is also required.
You agree that where our services are acquired for changes you request. An itinerary change may attract a fee
similar to cancellation fees in Clause 7.2 above to cover our 19 Car Rental Periods
business purposes, or where you hold yourself out as administration costs. Car rental days are calculated on 24 hour periods, i.e.
acquiring our services for business purposes, the
Consumer Guarantees Act 1993 will not apply to any 8. Insurance Mon 0800 – Tue 0800 is 1 day. Peugeot EuroLease days
supply of goods or services made under these conditions, We strongly recommend that as a minimum you insure are calculated on calendar days, i.e. Mon 0800 – Tue
and we will not be liable or responsible for any loss or 0800 is 2 days. Please check with GO Holidays as to how
damage of any kind to you, including any consequential yourself fully against cancellation, disruption, loss of other suppliers calculate their rental days.
loss or damage however it may be caused. luggage and personal property, and medical expenses.
Your travel agent will be able to provide you with further PLEASE READ THESE
4. Information in the Brochure information. CONDITIONS CAREFULLY
4.1 This brochure was published on 04 December 2015 and
9. Items Not Covered The guarantees under the Consumer
is valid for services used from 2016 – 2017 as specified. Unless otherwise specified, the cost of meals, drinks, Guarantees Act will apply to services
Prices are subject to currency fluctuations. supplied by us except where they are
laundry, telephone calls, insurance, sightseeing tours, local
taxes, airport departure taxes, aviation insurance levies acquired, or are held out as being
and passport or visa application fees are not included. acquired for business purposes.