Page 83 - Gold Coast 2020

BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above.
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the In those cases the conditions specific to your tour will be
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied advised to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all 8. Insurance
redeemed by suppliers. the facilities or services provided by each Supplier. We strongly recommend that as a minimum you insure
1.2 We undertake to perform these services with reasonable 4.3 Facilities or services may change after the date of publication. yourself fully against cancellation, disruption, loss of luggage
care and skill. We will not be liable for any loss or damage, We endeavour to keep travel agents informed of any changes and personal property, and medical expenses. Your travel
or loss of enjoyment which result from the act, default or to information in this brochure that are brought to our agent will be able to provide you with further information.
omission of any person other than ourselves or employees, attention. Prior to booking your ticket, you should ask your
or any cause beyond our control. This includes (but is travel agent about any changes to the published information 9. Items Not Covered
not limited to) loss, damage or loss of enjoyment which of which your agent may be aware. You should also make Unless otherwise specified, the cost of meals, drinks, laundry,
arises directly or indirectly from an Act of God, weather sure that if your travel agent is advised of changes that occur telephone calls, insurance, sightseeing tours, local taxes,
disruptions, dangers incidental to sea, fire, breakdown after booking, your travel agent is able to contact you. airport departure taxes, aviation insurance levies and passport
in machinery or equipment, acts of Government or 4.4 All maps, illustrations and photographs are for indicative or visa application fees are not included.
authorities whether legitimate or not, wars whether declared purposes only and may not necessarily reflect actual places
or not, hostilities, acts of terrorism, civil disturbances, strikes, or positioning. 10. Package Costs
lockouts, riots, deaths, pilferage, epidemics, quarantines or 4.5 Accommodation must be consecutive at the same hotel to
medical, customs or immigration or emigration regulations. qualify for free nights. Important: Hotels have the right to Included in the tour costs are charges for normal booking
procedure costs, communication costs, administration,
1.3 We are not able to exercise control over services we do not change conditions e.g. 5th night free. Bonus offers: e.g. research, printing, etc. Where the land arrangements of
supply directly, therefore we will not be responsible for any free upgrade or late checkouts are subject to availability at holidays are included in a composite package, an itemisation
loss or damage arising from: time of stay.
of costs will not be rendered.
• Any booking made directly with a service supplier by
your travel agent or by yourself direct; or 5. Prices 11. Visas / Passports
• Any services which are not provided by us and which 5.1 All prices shown in this brochure are expressed in For all holidays in this brochure you will require a valid
are additional to those described in this brochure. New Zealand dollars. passport. You are responsible for arranging your own
1.4 We will endeavour to provide the most suitable travel 5.2 Events beyond our control, such as currency fluctuations, passport, visa and health requirements (including
arrangements to meet the particular requirements you make changes to the price of aviation fuel or changes to the cost of inoculation where applicable). You should check with
known to us. However, travel is an individual experience, and services and facilities may result in the prices charged to you your travel agent who will be able to provide you with the
your preferences and opinions may vary from our own. For being different. necessary information.
this reason, we cannot take responsibility for your individual 5.3 It must be understood that if for any of the reasons mentioned
satisfaction, neither can we take responsibility for weather nor in Clause 5.2 price increases or variation of terms are 12. Non-Use of Services or Facilities
for compatibility of fellow guests or staff during the course of notified to us between the time of booking and departure, If, of your own choice, you decide not to use part or parts of
your travel. we reserve the right to vary the price to you up to the time of the arranged services or facilities, you will not be entitled to a
your departure.
2. Supply of Travel, Entertainment, Accommodation Service 5.4 All prices exclude travel agent service fees. refund from us (provided we have carried out our service with
and Facilities reasonable skill and care and to your requirements)
2.1 When we make bookings with the providers of travel, 6. Payment and you may not be entitled to a refund from any Supplier.
accommodation, entertainment, activities, facilities or services 6.1 A deposit of $100 must be paid to your travel agent within 13. GO Holidays Charter for Addressing Problems
(“the Suppliers”) we are acting as a booking agent for the seven (7) days of verbal or written confirmation of booking
Suppliers. request. Certain Suppliers may also require an additional In the event that you should strike a problem or you are
2.2 All travel, entertainment, activities, and accommodation booking fee or deposit to be paid. dissatisfied with some aspect of the services or facilities
during the course of your trip, our recommendation is that
facilities or services are supplied directly to you by the 6.2 A booking requested less than seven (7) days prior to you take the matter up directly with the supplier of the service
Supplier. We have no control over the facilities or services departure may incur communication charges. at the time, or as soon as practicable in the circumstances.
themselves, or the manner in which they are provided by the
Suppliers. Therefore you should be aware of the following 6.3 Final payment shall in all cases be made not less than This provides the opportunity to have the matter discussed
conditions: 30 days prior to departure. In some cases the terms of and investigated on the spot and a remedy negotiated then
the tour or travel may require full payment at an earlier date. and there to enable you to continue enjoying your holiday.
• GO Holidays Limited will not be liable for any loss or In that case you will be advised at the time your booking is We have found from experience that it is very difficult (in
damage of any kind that may arise from your use or processed. some countries impossible) for us to obtain redress for you
consumption of, or inability to use or consume those once travel has been completed. If this does not work, we
facilities or services. 6.4 Credit Card not permitted unless travel agent acts
• The provision of those facilities or services is subject as merchant. wish to be involved at the earliest possible moment and our
commitment is that we will immediately work on resolving the
to the terms and conditions of your contract with 7. Amendment or Cancellation issue to your satisfaction.
each Supplier. 7.1 If you wish, or circumstances require you to amend or cancel
• Where for any reason, a Supplier is unable to provide your booking for any reason, you should advise us in writing 14. Health or Disability
particular facilities or services, then that Supplier may through your travel agent at the earliest possible time. Some Suppliers may reserve the right to refuse to carry or
be entitled, under its contract with you to substitute accommodate people who, because of a health condition
those services or facilities with comparable or equivalent 7.2 Where you cancel any booking more than thirty (30) days
facilities or services without incurring any liability to you. prior to your departure you are likely to have to pay a fee. or disability, may require services or facilities to be provided in
You should check your contract with each Supplier. A cancellation fee of $200 will be imposed where a special manner or at a certain stage of pregnancy.
• All facilities or services described by us are subject to cancellation is made within thirty (30) days prior to your You should check this with your travel agent.
departure, plus any suppliers charges as per note 7.3.
availability from the Supplier. Please refer however to Clause 7.6 for special conditions in
• GO Holidays Limited will not be liable or responsible for some cases. 15. Legal Claims
any loss or damage relating to your baggage, personal The laws of New Zealand will govern any claims or legal
possessions, health or welfare, or delays or travel 7.3 The above cancellation fees are required to offset booking, action in connection with the provision of our services to you.
disruptions unless these arise directly from the service communication and administration charges that will have Any claim or legal action against the Suppliers is likely to be
we provide to you. already been incurred by us. In addition to our cancellation subject to the terms of your contract with them, and may be
fee, you may also be required to pay cancellation fees governed by the laws of other countries.
3. Business Purposes imposed by our Suppliers (i.e. airlines, hotels, etc.) The
You agree that where our services are acquired for business amount of each Supplier’s cancellation fee is beyond our 16. Images
purposes, or where you hold yourself out as acquiring our control, and payment is solely your responsibility. You should Our thanks to Tourist Bureaus, hotel, tour operators, Tourism
services for business purposes, the Consumer Guarantees check with your travel agent concerning the amount of a & Events Queensland, Tourism Australia, Brisbane Marketing,
Act 1993 will not apply to any supply of goods or services Supplier’s cancellation fees. Tourism Noosa, Dreamworld, Warner Bros. Movieworld, Mark
made under these conditions, and we will not be liable 7.4 To the extent that we are able to do so (bearing in mind Fitzpatrick, Jesse Smith, Matt Harvey, Jamie MacFadyen,
or responsible for any loss or damage of any kind to you, we are dependent upon third party availability beyond our Full Frame Photography, Nathan McNeil, Jesse Lindemann,
including any consequential loss or damage however it may control) we will be pleased to incorporate any reasonable John Bowden, Mark Toia, Jason Charles Hill Photography,
be caused. changes you request. An itinerary change may attract a fee Paul Giggle, John Bowden, Josh Thies, Richard Greenwood,
similar to cancellation fees in Clause 7.2 above to cover our Jared Vethaak, Paul Ewart.
4. Information in the Brochure administration costs.
4.1 This brochure was published on 9 January 2020 and is valid 7.5 Some Suppliers may reserve the right to cancel or amend PLEASE READ THESE CONDITIONS CAREFULLY
for services used 1 April 2020 to 31 March 2021 unless travel, accommodation, etc and GO Holidays must therefore The guarantees under the Consumer Guarantees Act will apply
otherwise advised. Exchange rates used when costing this reserve similar rights to cancel or amend any holiday to services supplied by us except where they are acquired,
brochure are as at 17 December 2019. arrangements. or are held out as being acquired for business purposes.

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