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Booking Conditions

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and refundability of pre-payments require provisions different
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the from the above. In those cases the conditions specific to
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied your tour will be advised to you at the time your booking
entertainment and accommodation facilities and services, to us by the Suppliers. We do not have, and cannot be is processed.
and making bookings, issuing tickets and issuing vouchers reasonably expected to have, personal knowledge about all BOOKING CONDITIONS
to be redeemed by suppliers. the facilities or services provided by each Supplier. 8. Insurance
1.2 We undertake to perform these services with reasonable 4.3 Facilities or services may change after the date of We strongly recommend that as a minimum you insure
care and skill. We will not be liable for any loss or damage, publication. We endeavour to keep travel agents informed of yourself fully against cancellation, disruption, loss of luggage
or loss of enjoyment which result from the act, default or any changes to information in this brochure that are brought and personal property, and medical expenses. Your travel
omission of any person other than ourselves or employees, to our attention. Prior to booking your ticket, you should agent will be able to provide you with further information.
or any cause beyond our control. This includes (but is ask your travel agent about any changes to the published
not limited to) loss, damage or loss of enjoyment which information of which your agent may be aware. You should 9. Items Not Covered
arises directly or indirectly from an Act of God, weather also make sure that if your travel agent is advised of Unless otherwise specified, the cost of meals, drinks,
disruptions, dangers incidental to sea, fire, breakdown changes that occur after booking, your travel agent is able laundry, telephone calls, insurance, sightseeing tours, local
in machinery or equipment, acts of Government or to contact you. taxes, airport departure taxes, aviation insurance levies and
authorities whether legitimate or not, wars whether 4.4 All maps, illustrations and photographs are for indicative passport or visa application fees are not included.
declared or not, hostilities, acts of terrorism, civil purposes only and may not necessarily reflect actual places
disturbances, strikes, lockouts, riots, deaths, pilferage, or positioning. 10. Package Costs
epidemics, quarantines or medical, customs or 4.5 Accommodation must be consecutive at the same hotel to Included in the tour costs are charges for normal booking
immigration or emigration regulations. qualify for free nights. Important: Hotels have the right to procedure costs, communication costs, administration,
1.3 We are not able to exercise control over services we do not change conditions e.g. 5th night free. Bonus offers: e.g. research, printing, etc. Where the land arrangements of
holidays are included in a composite package, an itemisation
supply directly, therefore we will not be responsible for any free upgrade or late checkouts are subject to availability of costs will not be rendered.
loss or damage arising from: at time of stay.
• Any booking made directly with a service supplier by 11. Visas / Passports
your travel agent or by yourself direct; or 5. Prices For all holidays in this brochure you will require a valid
• Any services which are not provided by us and which 5.1 All prices shown in this brochure are on a per person basis passport. You are responsible for arranging your own
are additional to those described in this brochure. unless otherwise stated and are expressed in New Zealand passport, visa and health requirements (including
1.4 We will endeavour to provide the most suitable travel dollars. Vehicle rates are per vehicle. inoculation where applicable). You should check with
arrangements to meet the particular requirements you make 5.2 Events beyond our control, such as currency fluctuations, your travel agent who will be able to provide you with the
known to us. However, travel is an individual experience, changes to the price of aviation fuel or changes to the cost necessary information.
and your preferences and opinions may vary from our of services and facilities may result in the prices charged to
own. For this reason, we cannot take responsibility for your you being different. 12. Non-Use of Services or Facilities
individual satisfaction, neither can we take responsibility for 5.3 It must be understood that if for any of the reasons If, of your own choice, you decide not to use part or parts of
weather nor for compatibility of fellow guests or staff during mentioned in Clause 5.2 price increases or variation of the arranged services or facilities, you will not be entitled to
the course of your travel. terms are notified to us between the time of booking and a refund from us (provided we have carried out our service
departure, we reserve the right to vary the price to you with reasonable skill and care and to your requirements)
2. Supply of Travel, Entertainment, Accommodation up to the time of your departure. and you may not be entitled to a refund from any Supplier.
Service and Facilities 5.4 All prices exclude travel agent service fees.
2.1 When we make bookings with the providers of travel, 13. GO Holidays Charter for Addressing Problems
accommodation, entertainment, activities, facilities or 6. Payment In the event that you should strike a problem or you are
services (“the Suppliers”) we are acting as a booking agent 6.1 A deposit of $100 must be paid to your travel agent within dissatisfied with some aspect of the services or facilities
for the Suppliers. during the course of your trip, our recommendation is
seven (7) days of verbal or written confirmation of booking
2.2 All travel, entertainment, activities, and accommodation request. Certain Suppliers may also require an additional that you take the matter up directly with the supplier of
facilities or services are supplied directly to you by the booking fee or deposit to be paid. the service at the time, or as soon as practicable in the
circumstances. This provides the opportunity to have
Supplier. We have no control over the facilities or services 6.2 A booking requested less than seven (7) days prior to the matter discussed and investigated on the spot and
themselves, or the manner in which they are provided departure may incur communication charges. a remedy negotiated then and there to enable you to
by the Suppliers. Therefore you should be aware of the continue enjoying your holiday. We have found from
following conditions: 6.3 Final payment shall in all cases be made not less than
30 days prior to departure. In some cases the terms of experience that it is very difficult (in some countries
• GO Holidays Limited will not be liable for any loss or the tour or travel may require full payment at an earlier impossible) for us to obtain redress for you once travel
damage of any kind that may arise from your use or date. In that case you will be advised at the time your has been completed. If this does not work, we wish to
consumption of, or inability to use or consume those booking is processed. be involved at the earliest possible moment and our
facilities or services. commitment is that we will immediately work on resolving
• The provision of those facilities or services is subject 6.4 Credit Card not permitted unless travel agent acts the issue to your satisfaction.
as merchant.
to the terms and conditions of your contract with
each Supplier. 7. Amendment or Cancellation 14. Health or Disability
• Where for any reason, a Supplier is unable to provide 7.1 If you wish, or circumstances require you to amend or Some Suppliers may reserve the right to refuse to carry or
particular facilities or services, then that Supplier may cancel your booking for any reason, you should advise accommodate people who, because of a health condition
be entitled, under its contract with you to substitute us in writing through your travel agent at the earliest or disability, may require services or facilities to be provided
those services or facilities with comparable or possible time. in a special manner or at a certain stage of pregnancy.
equivalent facilities or services without incurring any You should check this with your travel agent.
liability to you. You should check your contract with 7.2 Where you cancel any booking more than thirty (30) days
each Supplier. prior to your departure you are likely to have to pay a fee. A 15. Legal Claims
• All facilities or services described by us are subject to cancellation fee of $200 will be imposed where cancellation The laws of New Zealand will govern any claims or legal
is made within thirty (30) days prior to your departure, plus
availability from the Supplier. any suppliers charges as per note 7.3. Please refer however action in connection with the provision of our services to
• GO Holidays Limited will not be liable or responsible for to Clause 7.6 for special conditions in some cases. you. Any claim or legal action against the Suppliers is likely
any loss or damage relating to your baggage, personal to be subject to the terms of your contract with them, and
possessions, health or welfare, or delays or travel 7.3 The above cancellation fees are required to offset booking, may be governed by the laws of other countries.
disruptions unless these arise directly from the service communication and administration charges that will have
we provide to you. already been incurred by us. In addition to our cancellation 16. Images
fee, you may also be required to pay cancellation fees Our thanks to Hong Kong Tourism Board, Hong Kong
3. Business Purposes imposed by our Suppliers (i.e. airlines, hotels, etc.) The Disneyland, Macau Tourism, Sanctuary Yangtze Explorer,
You agree that where our services are acquired for business amount of each Supplier’s cancellation fee is beyond our Jingaiping, Hecke01, Mrallen, Yktrr73, Narat669, Yashkru,
purposes, or where you hold yourself out as acquiring our control, and payment is solely your responsibility. You should Hupeng, Blissss, Sepavo, Pindiyath100, Swisshippo,
services for business purposes, the Consumer Guarantees check with your travel agent concerning the amount of a Mosaymay, Gunnerleng, Dizzizzmee, Zjm7100, Ampersand
Act 1993 will not apply to any supply of goods or services Supplier’s cancellation fees. Studio, Edmund Chow, Lee Snider Photo Images,
made under these conditions, and we will not be liable 7.4 To the extent that we are able to do so (bearing in mind Lisovskaya, Ecophoto, Joyfull, Ongchangwei, Trashthelens,
or responsible for any loss or damage of any kind to you, we are dependent upon third party availability beyond our Badzmanaois, Nithid18, Saletomic, Bbbar, Vitalyedush,
including any consequential loss or damage however it may control) we will be pleased to incorporate any reasonable Electropower, Miflipp, Martinmarl, Sanctuary Retreats,
be caused. changes you request. An itinerary change may attract a fee Warton Image, Bob Davis, Abercrombie & Kent Photo
similar to cancellation fees in Clause 7.2 above to cover our Library, Cuiphoto, Simeon Patience, Nyiragongo70,
4. Information in the Brochure administration costs. Shermanyip, Sepavo and Lehuishi.
4.1 This brochure was published on 20 December 2018 and 7.5 Some Suppliers may reserve the right to cancel or amend PLEASE READ THESE CONDITIONS CAREFULLY
is valid for services used 1 April 2019 – 31 March 2020 travel, accommodation, etc and GO Holidays must therefore The guarantees under the Consumer Guarantees Act will apply
unless otherwise advised. Exchange rates used when reserve similar rights to cancel or amend any holiday to services supplied by us except where they are acquired,
costing this brochure are as at 4 December 2018. arrangements. or are held out as being acquired for business purposes.
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