Page 86 - Insider Journeys 2019

TERMS & CONDITIONS

Booking Conditions Deposit & full payment • If the traveller has utilised their free amendment and
Please read these conditions carefully as they set out 5. A non-refundable deposit of NZ$250 per person and they wish to make an amendment more than 65 days
the basis upon which we accept all bookings. We reserve passenger names as per passport are required 5 days prior to the scheduled date of departure and the
the right to amend our booking conditions from time to after issuance of an invoice. Additional deposits may be number of passengers on the booked tour is full –
time. Please check with your travel consultant for our required depending on the policies of the Third Party NZ$250 per booking;
current booking conditions, which are also available on Travel Provider. Any additional deposits will be advised 14. We will not charge any amendment fees if:
insiderjourneys.co.nz before making a booking. at the time of booking or on the invoice. Full payment is • you amend your booking due to a breach by us of any
due and payable to us 65 days prior to the scheduled of our obligations to you or due to our fault; or
Brochure validity: This brochure was printed on date of departure from New Zealand and will be notified
17 September 2018 and is valid until 31 December 2019 to you in your confirmation of booking. • the Third Party Travel Provider amends your booking
and should be used only as a guide in relation to other for no fault on your part.
dates. Exchange rates used when pricing this brochure are 6. We are not responsible for any changes made by a Third 15. Notwithstanding clause 13, additional amendment fees
as at 10 September 2018. Please note that the content in Party Travel Provider to the balance due date and prices may be charged by Third Party Travel Providers such as
this brochure is based on information supplied by Third are not guaranteed until payment has been made in airlines, hotels or other tour operators in accordance
Party Travel Providers and is subject to alteration with or full and documents have been processed and issued with the terms you agree with the Third Party Travel
without notice. Please check with your travel consultant to you. Failure to pay a deposit within 5 days from the Providers (which are separate to our amendment fees).
about up to date prices, availability and information before date of confirmation or in full by the due date may result Many Third Party Travel Providers deem a name change
making a booking. in the automatic cancellation of your booking without to constitute a cancellation, rather than an amendment
refund of monies paid, unless you have been unable to and cancellation fees may apply in this instance in
Responsibility complete the booking and pay the balance by the due accordance with the terms you agree with the Third
Party Travel Provider.
1. Insider Journeys acts as an agent for the Suppliers date, due to our fault.
(transport, tour, event or accommodation providers) 7. Bookings made within 35 days of scheduled departure Cancellation & amendments by Third Party
who provide the various goods and/or services require full payment on request. Travel Provider
(Products). All bookings are subject to the terms and 8. Payment for domestic flights and regional flights in
conditions and limitations of liability imposed by each Asia must be received within 3 days of booking to avoid 16. If the Third Party Travel Provider changes any part
Supplier. It is therefore important for you to obtain and automatic cancellation by the airline. All bookings are of your booking for reasons beyond its control, for
example, if a Third Party Travel Provider changes its
read the applicable Supplier’s terms and conditions as subject to availability at time of booking.
they may limit or exclude their liability to you. 9. Groups – a non-refundable deposit of NZ$600 is due schedules, overbooks, or if there are any changes
in applicable surcharges, fees or taxes, we will use
In producing this brochure, we have used information within 5 days of confirmation. Final payment is due 65 our reasonable endeavours to notify you. If any such
provided by Suppliers. Irrespective of any measures days prior to departure. changes result in your Travel Product costing more
taken by us to ensure the information contained in this or otherwise being materially different, then you may
brochure is accurate at the time of printing, Insider Cancellation by the traveller cancel the Travel Product and we will refund any monies
Journeys disclaims and will be exempt from liability in 10. All cancellations must be received by us in writing. No already paid less any fees charged by us under these
respect of anything misleading, false, incomplete or refunds will be made for unused services. Cancellations terms and conditions and by the Third Party Travel
inaccurate and any errors, inaccurate description and will be subject to the following cancellation fees applied Providers under the terms and conditions you agreed
all associated disappointment, loss, expense, damage, per person, per confirmed booking: with them. Please check with your consultant before
inconvenience, delay, death, shock, illness or injury, • cancellations made more than 65 days before the cancelling or amending a Travel Product in these
however caused. scheduled date for departure from New Zealand circumstances as some Third Party Travel Providers
Insider Journeys does not control the manner in which - the deposit; may charge cancellation fees up to 100% of the Travel
Products featured within this brochure are provided. • cancellations made between 50-65 days before the Product’s price as per their terms and conditions.
Insider Journeys disclaims and will be exempt from scheduled date for departure from New Zealand
liability for anything to do with the supply of such - a cancellation fee of 25% Tour Leaders
Products. This includes liability (whether as a matter 17. A Tour Leader will accompany Small Group Journey
of contract, tort, statute, restitution, or otherwise) • cancellations made between 35-49 days before the tours in all destinations when 4 or more travellers are
for any direct, indirect or consequential loss, scheduled date for departure from New Zealand booked on the departure.
liability, claim, cost, expense, proceeding, demand, - a cancellation fee of 50%
penalty, disappointment, death, injury, illness, shock, • cancellations made within 35 days of the scheduled Maximum numbers
inconvenience or delay. This limitation of liability also date of departure from New Zealand - a cancellation 18. Escorted Small Group Journeys have a maximum group
applies irrespective of the cause, including negligence fee of 100%. size of 16 people in all destinations (except Japan which
of us or a Supplier, withdrawal, cancellation or failure to has a maximum group size of 12 people). Guaranteed
provide a Product, delay, any variation in the Product, Changes made by us departures will operate once they have two fully
the provision of substitute Products or a change in the 11. Each year we review and further develop the Travel paid travellers booked. Non-guaranteed departures
Supplier. Without limitation, Insider Journeys will not Products offered. On occasions, we may be required will operate once the required minimum number of
be responsible if the Product is not available due to to make changes to certain Travel Products, where travellers have booked. You are welcome to contact us
inclement weather conditions or other acts of God, civil deemed necessary by us and the ‘Departure Status for up-to-date passenger numbers prior to departure.
disturbances, fire, floods, acts of Government or any Guaranteed’ may not apply to the original itinerary or
other authorities, accident to or failure of machinery or departure date in those circumstances. If we make a Single travellers
equipment or industrial action. significant change, which is not due to an event beyond 19. Individuals travelling alone will be required to purchase
our control, you will be notified as soon as reasonably the single person price for the tour as displayed in
Prices for Travel Products possible before your departure of any significant the brochure and confirmed by the Insider Journeys
2. All pricing is reflected in New Zealand Dollars and is change and you will be offered the following options: Operations team to you or your travel agent.
valid at time of publication but is subject to change. • accept a substitute Travel Product (if available). In
‘From’ prices represent land only and low season twin the event that the substitute Travel Product is of a Shared rooms & facilities
share prices (unless otherwise clearly stated). Unless lower price then you will receive a refund for the price 20. On all overnight train trips and homestays all travellers
otherwise stated, prices include all government levies difference between the original Travel Product and will be in shared compartments, even if a single
and airport taxes as at the date of publication. Dates, substitute Travel Product; or supplement has been paid due to cabin/room design.
itineraries and prices are indicative only. Prices are valid • accept a refund for all monies paid to us. On overnight cruises the boats may have other
for travel for the dates ranges shown subject to the “Significant changes” are normally regarded as: passengers on board and shore excursions and other
‘brochure validity’ clause. We will use our reasonable activities may include other passengers.
efforts to notify you of changes in prices. The Third • a change affecting the start date of your journey; or
Party Travel Provider may be required to impose • a change in the arrival or departure city; or Small groups & combinability
surcharges depending on currency fluctuations, • a change in the duration of the itinerary 21. Many of our trips are designed to fit with other
surcharges or other variables outside of its control. You • If the significant change is due to force majeure or an departures to create a longer “combination” trip; this
acknowledge and agree that you shall be responsible event beyond our reasonable control, we will not be means that some of your group may have already been
for the prompt payment of all surcharges and price liable to offer you any compensation. travelling together for some days when you commence
increases. A fee will apply for payments made by debit your trip. If you would like to know how many people are
and credit cards. Please check this fee with us or your Hotel confirmation booked on your trip or any combination trip it is part of
travel consultant when booking. 12. Due to hotel availability in some destinations the please ask prior to making your booking.
Loyalty Rewards accommodation stated in the tour itinerary may change Families & children
to that of a similar standard. You will be notified in
3. All discounts must be presented at the time of booking writing 30 days prior to departure. 22. Bookings are open to people 12 years of age and over.
and will apply to the basic tour price. Past traveller Travellers under 18 will need to either share a room
discounts will be applied once we receive confirmation Amendments by the traveller with a parent or another family member, or pay the
(previous booking number) that you have previously single supplement. Children aged 12-17 (inclusive) must
travelled on an Insider Journeys Small Group Journey. 13. Once itineraries are confirmed with deposit on file pay the adult price. Triple sharing is usually possible,
Discounts are not combinable. and provided at the time of amendment the number but must be requested at the time of booking. In cases
of passengers on the booked tour is not full, one where separate rooms are booked, we will request, but
Pre-tour registration form free amendment is allowed if made 65 days prior to cannot guarantee, interconnecting or adjacent rooms.
4. You are required to complete a pre-tour registration scheduled date of departure. Triple share
form before your booking is complete. Third Party Travel In all other cases, the following amendment fees shall 23. It is not possible to guarantee triple share rooms. This
Providers may refuse supply if a completed pre-tour apply: is because many hotels either do not have triple-bed
registration form is not received. You will receive the • 50-65 days prior to scheduled date of departure – rooms, or have fold-away beds only. Travellers can
pre-tour registration form from either us, the Supplier NZ$350 per person; request a triple room at the time of booking, however,
or your Travel Agent. This form requires you to provide • 50 days or less prior to scheduled date of departure the booking will be confirmed as double/twin plus a
your travel insurance information and no booking can – standard cancellation fees (refer to section 10) fold away bed. During the journey, a triple share may
be finalised without this preregistration form being will apply and full price will apply to new travel be provided wherever possible, however there are no
completed. arrangements; reductions in price for triple shares.
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