Page 87 - Insider Journeys 2019

TERMS & CONDITIONS

Minimum fitness levels River Cruises – shore excursions & water levels “Travel Product” means the service or product provided
24. We may require a doctor’s certificate prior to 29. The nature of some shore excursions in Asia means that by a Third Party Travel Provider, for example, an airline or
confirmation for any traveller with a pre-existing medical for some excursions there are no formal jetties. While a hotel.
condition or traveller entering their 3rd trimester of staff are always on hand to assist, those with limited ANNEXURE TRAVEL TIPS FOR TRAVEL PRODUCTS
mobility may find these areas difficult to access. Due to
pregnancy. Please carefully consider the Trip Grading for the unpredictable nature of weather and its effect on These tips are not legally binding terms and conditions. You
your tour of interest and choose a Small Group Journey river conditions and water levels, it may on occasions be should obtain and read the Third Party Travel Provider’s
appropriate for your level of health and fitness. You necessary to complete some elements of the itinerary terms and conditions which are legally binding on you
must be able to perform the activities outlined in the by land, rather than by boat, or to alter the route of the
‘Statement of fitness’ section of the ‘Insider Journeys vessel including substituting some planned stops for Passports, Visas & Health Requirements
Health Form and Condition of Travel’ and disclose any others. Such changes can occur at any time without Visas, including transit visas, are the passenger’s own
pre-existing conditions that may affect the normal prior notice or warning and no refunds will be given in responsibility. For more information please log on to:
this instance.
conduct of the tour and/or enjoyment of other tour www.mfat.govt.nz or www.safetravel.govt.nz. Please
members. Final confirmation of a booking is subject to Other cancellation & amendments check with the respective Embassy or Consulate of each
country that you are travelling to, as many destinations
receipt of complete and accurate information about 30. A Third Party Travel Provider may cancel, reschedule require visas for both New Zealand and non-New Zealand
your fitness. If you are concerned about your ability to or amend any itinerary in accordance with operating passport holders. You need to ensure that you have at least
undertake a Small Group Journey, we can arrange a tailor- requirements or circumstances beyond its control. This 6 months validity on your passport from the date of your
made itinerary for independent travel as an alternative. includes alterations to cruise itineraries and schedules departure return. It is your responsibility to ensure that
including change of embarkation and disembarkation you are aware of any health requirements for your travel
Tour Leader/Local Guide authority points. We are not responsible for any other travel destinations. Vaccinations are strongly recommended for
25. When on the journey, travellers must abide by and arrangement affected due to the Third Party Travel certain destinations. You need to contact your local doctor
who will advise you of these requirements. Please note
Provider’s cancellations or amendments. Amendments
comply with the authority and reasonable directions beyond the Third Party Travel Provider’s control may that vaccinations may be recommended some period in
of the Tour Leader, or where applicable the local guide. involve a surcharge for the additional or amended advance of travelling.
At all times, the decision of the Tour Leader will be final services.
on matters regarding group dynamics, and individual Ticketing
and group safety and well-being. If a Tour Leader takes Star ratings For international and domestic departure, e-tickets will
the view that you are unable to meet ‘Minimum fitness 31. Star ratings are our views and not official ratings. be issued upon payment and completion of the booking
levels’ the Tour Leader may, at his/her sole reasonable process. In some instances, an e-ticket on the flights or
discretion, prevent you from further participation in Publicity fares selected may not be able to be issued. Bookings that
the journey. Additionally, should you fail to comply with 32. You agree that we may use images of you taken during cannot be issued as an e-ticket will have to be changed
to comply with e-ticket regulations. All other travel
a reasonable decision or direction of the Tour Leader, the trip and any comments made in writing by you documentation, such as hotel, car hire, transfer and tour
regarding the trip, without recourse to you and without
interfere with the well-being of the group, fail to respect compensation to you, for publicity and promotion vouchers will be emailed to you as an e-document. Should
the rights or beliefs of your fellow travellers, or commit purposes only through whatever medium we choose. the Third Party Travel Provider issue paper vouchers, these
an illegal, obscene or otherwise inappropriate act while will be posted to you.
on journey, the Tour Leader may in his/her reasonable Errors & omissions
discretion prevent your further participation in the 33. We reserve the right to correct any errors in rates Special needs
journey. In such instances, we will use our reasonable or content quoted or calculated for any package, Travellers with a physical or mental disability that may
efforts to assist with onward travel arrangements for with immediate effect. We will use our reasonable require special assistance during their trip must advise us
of their needs upon booking and declare all pre-existing
the relevant traveller. No refund will be given for any endeavours to notify you of such corrections. medical conditions. This enables us to ensure the suitability
unused portion of the journey in these circumstances. Privacy of each booking to the individual traveller.
Travel insurance 34. You acknowledge and agree that we may disclose Bedding configuration
some or all of your personal information as outlined in
26. It is a condition of travel that all travellers are adequately our Privacy Policy. The terms of our Privacy Policy are Requests for specific bedding types must be made at the
covered by travel insurance prior to departure. incorporated into these terms. A copy of our Privacy time of booking, however, cannot be guaranteed. Note
Insurance should cover personal accident and medical Policy is available on www.insiderjourneys.co.nz. that double rooms can be fitted with either double or twin
expenses, evacuation and repatriation, baggage beds, and note also that single rooms are often smaller
loss, and cancellation or curtailment of holiday. Your Jurisdiction & Law than other rooms. Triple rooms usually comprise a twin bed
room with an additional sofa bed, roll-away bed or a fold-
insurance details must be supplied to us at the time of 35. This brochure and all matters arising out of or in away bed for a third person.
booking. If you fail to provide the requested insurance connection with it and all terms are governed by the
laws applicable in New Zealand. By acquiring the
information prior to travel as well as on arrival in Asia Booking and Advisory Services from us, you consent Travelling with children
during registration, we reserve the right, acting in our and submit to the exclusive jurisdiction of the Courts of Where a child stays for free in a room sharing with two
sole discretion, to cancel bookings and apply charges as New Zealand. paying adults, generally the hotel will expect the child to
per our cancellation policy. In some cases, a pre-existing share the parent’s bed and will not provide an extra bed.
medical condition may not be covered by your travel Complaint Handling Additional charges may be levied for child meals. Where a
insurance company. In the unlikely event that you are unsatisfied with any child rate is provided in this brochure, an extra roll or fold-
aspect of your Travel Product, you must immediately away bed is usually provided. Children are charged an adult
Travel documents notify the Third Party Travel Provider of your Travel rate if staying in a room without adults.
27. Travel documents will be issued after final payment Product or travel consultant (please refer to your Trip grading
pre-departure guide) to ensure we are given the
has been received. Travel documents may include opportunity to address and attempt to resolve any issue Each of our tours has been given a grading to help you
special conditions including restrictions such as that you may raise at the time they occur. If a problem choose the trip that best suits your needs. All our tours
baggage size and weight limits. Travel documents are cannot be resolved to your satisfaction and you wish to require independent mobility and we recommend you
not transferable. All airline tickets must be issued in pursue this matter further you must write to us within choose a tour which suits your physical ability. Our expert
the name of the passport holder and some carriers 28 days upon your return to the following address: travel advisors can answer any questions you may have
regarding the trip grading of your desired tour.
will deny carriage if the name varies and the booking Attention: Insider Journeys • Easy – Suitable for travellers with an average level
may be cancelled. We have no responsibility for any GO Holidays, Level 5, Chorus House of fitness. You may be required to take part in easy
loss or damage arising from the incorrect entry of a 66 Wyndham Street, Auckland walking tours and board boats. Travel between major
passenger’s name or as a result of the Third Party Travel NZ@insiderjourneys.co.nz destinations on the tour will mainly be by air. Porters
Provider’s policies. It is your responsibility to collect all You must provide your booking reference number and full will be available at most hotels, although you may
travel documents prior to travel. details of your complaint to allow us the opportunity to need to carry your own luggage at times.
respond. • Moderate – Suitable for travellers with a good level
Airfares – cancellations & amendments Definitions of fitness. You will need to take part in easy extended
28. Prices displayed in this brochure or provided by us, “We” and “us” means GO Holidays, a division of helloworld walking tours and board boats. Travel between major
do not include airfares from or to your departing New Zealand. destinations may include long road or train journeys
as well as flights. You may need to carry your own
destination, unless specified. All flight bookings “You” means any person who acquires the Travel luggage through train stations or between the hotel
are subject to the carrier’s conditions of carriage. Product and Booking & Advisory Services directly from and transfer vehicle.
Cancellation and refund policies associated with airfares us or indirectly through an independent travel agent • Active – Suitable for travellers with a high level
vary according to airfare terms and conditions and the and includes any person who acquires a Travel Product of fitness. These tours could include periods of
relevant airline. It is your responsibility to understand (whether or not the Booking & Advisory Services were extended walking, climbing stairs, negotiating uneven
the terms and conditions that relate to your airfare acquired by another person). surfaces, boarding boats and visits to less developed
and contact the relevant airline if you require further “Booking & Advisory Services” means services provided areas with limited facilities. Travel between major
information. It is your responsibility to contact the by us to you in assisting you to acquire a Travel Product destinations will include long road journeys as well as
airline prior to departure to ensure there is no change from a Third Party Travel Provider and includes advisory flights. You will be required to carry your own luggage.
and consulting services, and providing a facility to enter
to the scheduled departure time. Please ensure all into transactions with us and Third Party Travel Providers Photographers
flight details are correct prior to ticketing as we cannot (whose details and Travel Products appear in this Brochure). Images used in this brochure are supplied by Eric Finley,
assume responsibility for incorrectly issued flights. We “Third Party Travel Provider” and “Suppliers” means Nadia Homes, Morgan Metters, Ian Richards, Adam Searle,
do not offer advice on Frequent Flyer eligibility on flights the company or person who provides you with the Travel Devaka Seneviratne, Alexis Terrey, Jenna Thompson and
nor able to assist with flight check-in or seat allocations. Product on terms and conditions agreed with you. Justin Weiler.
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