Page 123 - New Zealand 2020

BOOKING CONDITIONS

1. Our Services and Obligations 4.2 While we have exercised reasonable care and skill to ensure 7.6 There are cases where the terms of supply as to refundability
1.1 The services within this brochure are supplied by the that the contents of this brochure are correct, accurate, and of pre-payments require provisions different from the above.
wholesaler GO Holidays, a division of helloworld Travel up-to-date at the time of publishing, please note that the In those cases the conditions specific to your tour will be
Ltd. They consist of arranging and co-ordinating travel, contents of this brochure are based on information supplied advised to you at the time your booking is processed.
entertainment and accommodation facilities and services, and to us by the Suppliers. We do not have, and cannot be
making bookings, issuing tickets and issuing vouchers to be reasonably expected to have, personal knowledge about all 8. Insurance
redeemed by suppliers. the facilities or services provided by each Supplier. We strongly recommend that as a minimum you insure
1.2 We undertake to perform these services with reasonable 4.3 Facilities or services may change after the date of publication. yourself fully against cancellation, disruption, loss of luggage
care and skill. We will not be liable for any loss or damage, We endeavour to keep travel agents informed of any changes and personal property, and medical expenses. Your travel
or loss of enjoyment which result from the act, default or to information in this brochure that are brought to our agent will be able to provide you with further information.
omission of any person other than ourselves or employees, attention. Prior to booking your ticket, you should ask your
or any cause beyond our control. This includes (but is travel agent about any changes to the published information 9. Items Not Covered
not limited to) loss, damage or loss of enjoyment which of which your agent may be aware. You should also make Unless otherwise specified, the cost of meals, drinks, laundry,
arises directly or indirectly from an Act of God, weather sure that if your travel agent is advised of changes that occur telephone calls, insurance, sightseeing tours, local taxes,
disruptions, dangers incidental to sea, fire, breakdown after booking, your travel agent is able to contact you. airport departure taxes, aviation insurance levies and passport
in machinery or equipment, acts of Government or 4.4 All maps, illustrations and photographs are for indicative or visa application fees are not included.
authorities whether legitimate or not, wars whether declared purposes only and may not necessarily reflect actual places
or not, hostilities, acts of terrorism, civil disturbances, or positioning. 10. Package Costs
strikes, lockouts, riots, deaths, pilferage, epidemics, 4.5 Accommodation must be consecutive at the same hotel to
quarantines or medical, customs or immigration or qualify for free nights. Important: Hotels have the right to Included in the tour costs are charges for normal booking
emigration regulations. change conditions e.g. 5th night free. Bonus offers: e.g. procedure costs, communication costs, administration,
1.3 We are not able to exercise control over services we do not free upgrade or late checkouts are subject to availability at research, printing, etc. Where the land arrangements of
holidays are included in a composite package, an itemisation
supply directly, therefore we will not be responsible for any time of stay. of costs will not be rendered.
loss or damage arising from:
5. Prices
• Any booking made directly with a service supplier by 11. Visas / Passports
your travel agent or by yourself direct; or 5.1 All prices shown in this brochure are expressed in For all holidays in this brochure you will require a valid
• Any services which are not provided by us and which New Zealand dollars. passport. You are responsible for arranging your own
are additional to those described in this brochure. 5.2 Events beyond our control, such as currency fluctuations, passport, visa and health requirements (including
1.4 We will endeavour to provide the most suitable travel changes to the price of aviation fuel or changes to the cost of inoculation where applicable). You should check with
arrangements to meet the particular requirements you make services and facilities may result in the prices charged to you your travel agent who will be able to provide you with the
known to us. However, travel is an individual experience, and being different. necessary information.
your preferences and opinions may vary from our own. For 5.3 It must be understood that if for any of the reasons mentioned
this reason, we cannot take responsibility for your individual in Clause 5.2 price increases or variation of terms are 12. Non-Use of Services or Facilities
satisfaction, neither can we take responsibility for weather nor notified to us between the time of booking and departure, If, of your own choice, you decide not to use part or parts of
for compatibility of fellow guests or staff during the course of we reserve the right to vary the price to you up to the time of the arranged services or facilities, you will not be entitled to a
your travel. your departure. refund from us (provided we have carried out our service with
5.4 All prices exclude travel agent service fees. reasonable skill and care and to your requirements)
2. Supply of Travel, Entertainment, Accommodation Service
and Facilities 6. Payment and you may not be entitled to a refund from any Supplier.
2.1 When we make bookings with the providers of travel, 6.1 A deposit of $100 must be paid to your travel agent within 13. GO Holidays Charter for Addressing Problems
accommodation, entertainment, activities, facilities or services seven (7) days of verbal or written confirmation of booking
(“the Suppliers”) we are acting as a booking agent for the request. Certain Suppliers may also require an additional In the event that you should strike a problem or you are
Suppliers. booking fee or deposit to be paid. dissatisfied with some aspect of the services or facilities
2.2 All travel, entertainment, activities, and accommodation 6.2 A booking requested less than seven (7) days prior to during the course of your trip, our recommendation is that
you take the matter up directly with the supplier of the service
facilities or services are supplied directly to you by the departure may incur communication charges. at the time, or as soon as practicable in the circumstances.
Supplier. We have no control over the facilities or services
themselves, or the manner in which they are provided by the 6.3 Final payment shall in all cases be made not less than This provides the opportunity to have the matter discussed
Suppliers. Therefore you should be aware of the following 30 days prior to departure. In some cases the terms of and investigated on the spot and a remedy negotiated then
conditions: the tour or travel may require full payment at an earlier date. and there to enable you to continue enjoying your holiday.
In that case you will be advised at the time your booking is We have found from experience that it is very difficult (in
• GO Holidays Limited will not be liable for any loss or processed. some countries impossible) for us to obtain redress for you
damage of any kind that may arise from your use or once travel has been completed. If this does not work, we
consumption of, or inability to use or consume those 6.4 Credit Card not permitted unless travel agent acts
facilities or services. as merchant. wish to be involved at the earliest possible moment and our
• The provision of those facilities or services is subject 7. Amendment or Cancellation commitment is that we will immediately work on resolving the
issue to your satisfaction.
to the terms and conditions of your contract with 7.1 If you wish, or circumstances require you to amend or cancel
each Supplier. 14. Health or Disability
• Where for any reason, a Supplier is unable to provide your booking for any reason, you should advise us in writing Some Suppliers may reserve the right to refuse to carry or
through your travel agent at the earliest possible time.
particular facilities or services, then that Supplier may accommodate people who, because of a health condition
be entitled, under its contract with you to substitute 7.2 Where you cancel any booking more than thirty (30) days
those services or facilities with comparable or equivalent prior to your departure you are likely to have to pay a fee. or disability, may require services or facilities to be provided in
facilities or services without incurring any liability to you. A cancellation fee of $200 will be imposed where a special manner or at a certain stage of pregnancy.
You should check your contract with each Supplier. cancellation is made within thirty (30) days prior to your You should check this with your travel agent.
• All facilities or services described by us are subject to departure, plus any suppliers charges as per note 7.3.
Please refer however to Clause 7.6 for special conditions in
availability from the Supplier. some cases. 15. Legal Claims
• GO Holidays Limited will not be liable or responsible for The laws of New Zealand will govern any claims or legal
any loss or damage relating to your baggage, personal 7.3 The above cancellation fees are required to offset booking, action in connection with the provision of our services to you.
possessions, health or welfare, or delays or travel communication and administration charges that will have Any claim or legal action against the Suppliers is likely to be
disruptions unless these arise directly from the service already been incurred by us. In addition to our cancellation subject to the terms of your contract with them, and may be
we provide to you. fee, you may also be required to pay cancellation fees governed by the laws of other countries.
imposed by our Suppliers (i.e. airlines, hotels, etc.) The
3. Business Purposes amount of each Supplier’s cancellation fee is beyond our 16. Images
You agree that where our services are acquired for business control, and payment is solely your responsibility. You should Our thanks to Tourist Bureaus, hotel, tour operators, Tourism
purposes, or where you hold yourself out as acquiring our check with your travel agent concerning the amount of a New Zealand, Positively Wellington Tourism, Destination
services for business purposes, the Consumer Guarantees Supplier’s cancellation fees. Rotorua, christchurchnz.com, Christchurch & Canterbury
Act 1993 will not apply to any supply of goods or services 7.4 To the extent that we are able to do so (bearing in mind Tourism, Alistair Guthrie, Camilla Rutherford, David Wall, Dean
made under these conditions, and we will not be liable we are dependent upon third party availability beyond our McKenzie, Fraser Clements, Graeme Murray, Julian Apse, Kyle
or responsible for any loss or damage of any kind to you, control) we will be pleased to incorporate any reasonable Mulinder, Major Domo, Mike Heydon, Miles Holden, NZONE
including any consequential loss or damage however it may changes you request. An itinerary change may attract a fee Skydive, Patricia Hofmeester, Shotover Jet, Sky Walk Auckland
be caused. similar to cancellation fees in Clause 7.2 above to cover our and Stewart Nimmo.
administration costs.
4. Information in the Brochure 7.5 Some Suppliers may reserve the right to cancel or amend PLEASE READ THESE CONDITIONS CAREFULLY
4.1 This brochure was published on 5 February 2020 and is travel, accommodation, etc and GO Holidays must therefore The guarantees under the Consumer Guarantees Act will apply
valid for services used 1 April 2020 – 31 March 2021 unless reserve similar rights to cancel or amend any holiday to services supplied by us except where they are acquired,
otherwise advised. arrangements. or are held out as being acquired for business purposes.

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