Page 103 - australia

BOOKING CONDITIONS
1. Our Services and Obligations
1.1 The services within this brochure are supplied by the
wholesaler GO Holidays, a division of Stella Travel
Services NZ. They consist of arranging and co-ordinating
travel, entertainment and accommodation facilities and
services, and making bookings, issuing tickets and
issuing vouchers to be redeemed by suppliers.
1.2 We undertake to perform these services with reasonable
care and skill. We will not be liable for any loss or
damage, or loss of enjoyment which result from the act,
default or omission of any person other than ourselves or
employees, or any cause beyond our control. This
includes (but is not limited to) loss, damage or loss of
enjoyment which arises directly or indirectly from an Act
of God, weather disruptions, dangers incidental to sea,
fire, breakdown in machinery or equipment, acts of
Government or authorities whether legitimate or not, wars
whether declared or not, hostilities, acts of terrorism, civil
disturbances, strikes, lockouts, riots, deaths, pilferage,
epidemics, quarantines or medical, customs or
immigration or emigration regulations.
1.3 We are not able to exercise control over services we do
not supply directly, therefore we will not be responsible
for any loss or damage arising from:
• Any booking made directly with a service supplier by
your travel agent or by yourself direct; or
• Any services which are not provided by us and which
are additional to those described in this brochure.
1.4 We will endeavour to provide the most suitable travel
arrangements to meet the particular requirements you
make known to us. However, travel is an individual
experience, and your preferences and opinions may vary
from our own. For this reason, we cannot take
responsibility for your individual satisfaction, neither can
we take responsibility for weather nor for compatibility of
fellow guests or staff during the course of your travel.
2. Supply of Travel, Entertainment, Accommodation
Service and Facilities
2.1 When we make bookings with the providers of travel,
accommodation, entertainment, activities, facilities or
services (“the Suppliers”) we are acting as a booking
agent for the Suppliers.
2.2 All travel, entertainment, activities, and accommodation
facilities or services are supplied directly to you by the
Supplier. We have no control over the facilities or services
themselves, or the manner in which they are provided by
the Suppliers. Therefore you should be aware of the
following conditions:
• GO Holidays Limited will not be liable for any loss or
damage of any kind that may arise from your use or
consumption of, or inability to use or consume those
facilities or services.
• The provision of those facilities or services is subject to
the terms and conditions of your contract with each
Supplier.
• Where for any reason, a Supplier is unable to provide
particular facilities or services, then that Supplier may
be entitled, under its contract with you to substitute
those services or facilities with comparable or
equivalent facilities or services without incurring any
liability to you. You should check your contract with
each Supplier.
• All facilities or services described by us are subject to
availability from the Supplier.
• GO Holidays Limited will not be liable or responsible for
any loss or damage relating to your baggage, personal
possessions, health or welfare, or delays or travel
disruptions unless these arise directly from the service
we provide to you.
3. Business Purposes
You agree that where our services are acquired for
business purposes, or where you hold yourself out as
acquiring our services for business purposes, the
Consumer Guarantees Act 1993 will not apply to any
supply of goods or services made under these conditions,
and we will not be liable or responsible for any loss or
damage of any kind to you, including any consequential
loss or damage however it may be caused.
4. Information in the Brochure
4.1 This brochure was published on 01 December 2015 and
is valid for services used 01 April 2016 – 31 March 2017
unless otherwise advised. Exchange rates used when
costing this brochure are as at 20 November 2015.
4.2 While we have exercised reasonable care and skill to ensure
that the contents of this brochure are correct, accurate, and
up-to-date at the time of publishing, please note that the
contents of this brochure are based on information supplied
to us by the Suppliers. We do not have, and cannot be
reasonably expected to have, personal knowledge about all
the facilities or services provided by each Supplier.
4.3 Facilities or services may change after the date of
publication. We endeavour to keep travel agents informed
of any changes to information in this brochure that are
brought to our attention. Prior to booking your ticket, you
should ask your travel agent about any changes to the
published information of which your agent may be aware.
You should also make sure that if your travel agent is
advised of changes that occur after booking, your travel
agent is able to contact you.
4.4 All maps, illustrations and photographs are for indicative
purposes only and may not necessarily reflect actual places
or positioning.
4.5 Accommodation must be consecutive at the same hotel to
qualify for free nights. Important: Hotels have the right to
change conditions e.g. 5th night free. Bonus offers: e.g. free
upgrade or late checkouts are subject to availability at time
of stay.
5. Prices
5.1 All prices shown in this brochure are on a per person basis
unless otherwise stated and are expressed in New Zealand
dollars. Vehicle rates are per vehicle.
5.2 Events beyond our control, such as currency fluctuations,
changes to the price of aviation fuel or changes to the cost
of services and facilities may result in the prices charged to
you being different.
5.3 It must be understood that if for any of the reasons
mentioned in Clause 5.2 price increases or variation of
terms are notified to us between the time of booking and
departure, we reserve the right to vary the price to you up
to the time of your departure.
5.4 All prices exclude travel agent service fees.
6. Payment
6.1 A deposit of $100 must be paid to your travel agent within
seven (7) days of verbal or written confirmation of booking
request. Certain Suppliers may also require an additional
booking fee or deposit to be paid.
6.2 A booking requested less than seven (7) days prior to
departure may incur communication charges.
6.3 Final payment shall in all cases by made not less than 30
days prior to departure. In some cases the terms of the tour
or travel may require full payment at an earlier date. In that
case you will be advised at the time your booking is
processed.
6.4 Credit Card not permitted unless travel agent acts as
merchant.
7. Amendment or Cancellation
7.1 If you wish, or circumstances require you to amend or
cancel your booking for any reason, you should advise us in
writing through your travel agent at the earliest possible
time.
7.2 Where you cancel any booking more than thirty (30) days
prior to your departure you are likely to have to pay a fee. A
cancellation fee of $200 will be imposed where cancellation
is made within thirty (30) days prior to your departure, plus
any suppliers charges as per note 7.3. Please refer however
to Clause 7.6 for special conditions in some cases.
7.3 The above cancellation fees are required to offset booking,
communication and administration charges that will have
already been incurred by us. In addition to our cancellation
fee, you may also be required to pay cancellation fees
imposed by our Suppliers (i.e. airlines, hotels, etc.) The
amount of each Supplier’s cancellation fee is beyond our
control, and payment is solely your responsibility. You
should check with your travel agent concerning the amount
of a Supplier’s cancellation fees.
7.4 To the extent that we are able to do so (bearing in mind we
are dependent upon third party availability beyond our
control) we will be pleased to incorporate any reasonable
changes you request. An itinerary change may attract a fee
similar to cancellation fees in Clause 7.2 above to cover our
administration costs.
7.5 Some Suppliers may reserve the right to cancel or amend
travel, accommodation, etc and GO Holidays must
therefore reserve similar rights to cancel or amend any
holiday arrangements.
7.6 There are cases where the terms of supply as to
refundability of pre-payments require provisions different
from the above. In those cases the conditions specific to
your tour will be advised to you at the time your booking
is processed.
8. Insurance
We strongly recommend that as a minimum you insure
yourself fully against cancellation, disruption, loss of
luggage and personal property, and medical expenses.
Your travel agent will be able to provide you with further
information.
9. Items Not Covered
Unless otherwise specified, the cost of meals, drinks,
laundry, telephone calls, insurance, sightseeing tours,
local taxes, airport departure taxes, aviation insurance
levies and passport or visa application fees are not
included.
10. Package Costs
Included in the tour costs are charges for normal booking
procedure costs, communication costs, administration,
research, printing, etc. Where the land arrangements of
holidays are included in a composite package, an
itemisation of costs will not be rendered.
11. Visas / Passports
For all holidays in this brochure you will require a valid
passport. You are responsible for arranging your own
passport, visa and health requirements (including
inoculation where applicable). You should check with your
travel agent who will be able to provide you with the
necessary information.
12. Non-Use of Services or Facilities
If, of your own choice, you decide not to use part or parts
of the arranged services or facilities, you will not be
entitled to a refund from us (provided we have carried out
our service with reasonable skill and care and to your
requirements) and you may not be entitled to a refund
from any Supplier.
13. GO Holidays Charter for Addressing Problems
In the event that you should strike a problem or you are
dissatisfied with some aspect of the services or facilities
during the course of your trip, our recommendation is that
you take the matter up directly with the supplier of the
service at the time, or as soon as practicable in the
circumstances. This provides the opportunity to have the
matter discussed and investigated on the spot and a
remedy negotiated then and there to enable you to
continue enjoying your holiday. We have found from
experience that it is very difficult (in some countries
impossible) for us to obtain redress for you once travel
has been completed. If this does not work, we wish to be
involved at the earliest possible moment and our
commitment is that we will immediately work on resolving
the issue to your satisfaction.
14. Health or Disability
Some Suppliers may reserve the right to refuse to carry or
accommodate people who, because of a health condition
or disability, may require services or facilities to be
provided in a special manner or at a certain stage of
pregnancy. You should check this with your travel agent.
15. Legal Claims
The laws of New Zealand will govern any claims or legal
action in connection with the provision of our services to
you. Any claim or legal action against the Suppliers is
likely to be subject to the terms of your contract with
them, and may be governed by the laws of other
countries.
16. Images
Our thanks to Tourism Australia, Pg 91 Hamilton Lund;
Destination NSW Pg 92 Hamilton Lund; Destination NSW,
Pg 93 Destination NSW, Sally Mayman; Destination NSW
Pg 95 Jason Busch; Destination NSW, Pg 96 Kent
Matthews; Destination NSW, Grahame McConnell;
Destination NSW, Pg 97 Coffs Harbour Marketing;
Destination NSW.
PLEASE READ THESE
CONDITIONS CAREFULLY
The guarantees under the Consumer
Guarantees Act will apply to services
supplied by us except where they are
acquired, or are held out as being
acquired for business purposes.