Cover-More Travel Insurance

All travel comes with some level of risk and Travel Insurance includes a range of benefits which can provide some peace of mind while travelling.

Cover-More Travel Insurance is one of our preferred travel insurance providers who has specialised in travel insurance for more than 35 years.  We’ve partnered with them to bring you a range of travel insurance options and plans for international, domestic and inbound travel.

We like to make things simple. Once you have decided on your travel insurance plan, your Travel Agent can arrange your travel insurance on your behalf. If you need any help, just ask!

Cover-More Emergency Assistance

All Cover-More Travel Insurance plans include 24/7 access to Cover-More’s Emergency Assistance phone line and support network composed of doctors, nurses, paramedics and case managers. . Their skilled and global team can assist you in finding medical facilities,monitor medical care, pay approved medical expenses to medical providers, coordinate getting relatives to you (if deemed necessary and the cover is accepted), and provide help if passports, travel documents or credit cards are lost,  if travel plans change in an emergency and much more.

Did you know they have an app?

With access to 24/7 help, local numbers, travel advice – even a hospital and pharmacy locator! – the Cover-More app gives you plenty of helpful info so you can worry less.

The Cover-More Emergency Assistance Call Centre is available 24-hours a day, 7-days a week.

Travel Insurance Cover

There are a range of plans to choose from. You can choose cover to suit your budget, style and travel plans. If you are heading overseas, Cover-More Travel Insurance can cover medical and dental expenses, amendment and cancellation costs, delayed luggage allowance and much more. If you are exploring our beautiful country, you have domestic options to choose from as well.

 As always, please read the Policy Wording and talk to your Travel Agent about your options. Your Travel Agent won’t be able to offer you specific advice, but they can explain the differences between each Policy Wording, each plan, and summarise your travel expenses so that you can identify how much cover you need. If you need specific financial advice, then please speak with your own independent and qualified financial adviser or insurance broker.

Existing Medical Conditions  (EMCs)

Cover-More Travel Insurance automatically includes cover for a range of medical conditions (subject to criteria in the Policy Wording).  . If your condition is not automatically covered or does not meet the criteria for automatic cover, you will need to apply for cover for your condition(s).. If you are asked to complete a Medical Assessment with Cover-More, please declare your Existing Medical Conditions for assessment (including those that are automatically included in the Policy Wording). If you are offered cover for your Existing Medical Conditions after completing the Medical Assessment, an additional premium may need to be paid to add this cover to your policy.

Adventure Activities and Optional Extras

Some Cover-More Travel Insurance plans automatically cover a range of activities.   

Such as:

• Abseiling

• Jet Skiing

• Kayaking

• Ballooning

• Paragliding

• Bungy Jumping

•  Parasailing

• Flying Fox

• Snorkelling

• Horse Riding

• White Water Rafting

• Jet Boating

Your participation in any of the activities listed is subject to the terms of cover and general exclusions contained within the Policy Wording .

Taking a cruise?
The Cruise Cover optional cover variation is mandatory for journeys that include a multi-night ocean or sea going cruise. Please discuss your cruise plans with your Travel Agent. They can assist with adding this coverto your travel insurance policy. Read the Policy Wording for more information on how the travel insurance will apply when cruising.  

Cooling-off Period
If you purchase a travel insurance policy from Cover-More, you can cancel the policy for any reason within the 21-day cooling off period as long as you have not departed on your journey, have not made or intend on making a claim, and Cover-More will give you your money back. The cooling-off period ensures a refund of the net premium unless you have already made a claim under the policy or departed on your journey.

Making a Claim

In an emergency, please contact the Cover-More Emergency Assistance Contact Centre in the first instance.

If you have a non-urgent claim, you can claim while you travel or once you are back home.

Making a travel insurance claim via the Cover-More Online Claim Portal is quick and easy. To complete the application, you will need your policy number along with receipts and documents to substantiate your claim. You can also save your claim and come back to it later.

Click here to submit your claim online

Once your claim is submitted, Cover-More will respond to or finalise your claim within 10 working days of receiving your forms. If you have any questions in the meantime, please call Cover-More at 0800 500 225 or email claims@covermore.co.nz.

Policy Wording Choices 

Review Policy Wording below. Some contain a range of plan options.

YourCover Travel Insurance | Cover-More Essentials Travel Insurance | Cover-More Business Travel Insurance

Please contact your nearest Helloworld Travel store to purchase a policy or get a quote:

Phone 0800 75 87 87 or click here to select a store

Limits, sub-limits, conditions and exclusions apply. Insurance administered by Cover-More (NZ) Ltd, underwritten and issued by Zurich Australian Insurance Limited (ZAIL) incorporated in Australia, ABN 13 000 296 640, trading as Zurich New Zealand. Consider the Policy Brochure and wording therein before deciding to buy this product. For further information see Zurich New Zealand’s financial strength rating. © 2023 Cover­More (NZ) Ltd.

Last updated:  October 2024
© 2024 Cover-More (NZ) Ltd.